Item: Acquia DAM (Widen)
Rating: 9
Author: Brian Rosenbluh

Use Cases and Deployment Scope

We use the Acquia DAM (Widen) as a single source of truth for all sectors of our business. All images and metadata are stored in one location that is easily accessible to anyone needing it. This has replaced several servers and third-party cloud services while simplifying asset search and delivery.

Pros and Cons

Ease of upload has made the transition faster than expected.
Mete Data import is very easy with the mass upload from spreadsheet or CSV file feature.
support is top notch, we can access help in a number of ways from user groups, to in application help to email support for more complicated questions.

There needs to be better communication between The DAM and PIM systems. When images are uploaded to the DAM, there should be a trigger that queries the PIM for any meta data. This automation would save companies hundreds of hours a year.

Return on Investment

With our Sales teams now able to access images without emailing others to search multiple databases, hours a week have been cut off their workflow and it has freed up the time of those who had to do the searching.
Designers now have easy and instant access to images that they needed to search for on servers and cloud databases. Projects are now running smoother and quicker.

Support Rating

The support from Acquia DAM (Widen) has been very helpful, we use their services weekly and are always rewarded with swift answers and accurate information. We are now working with the support team on a new automation project that may have a profound impact on our overall workflow. We are very pleased to work with this great team.

DAM System Solution

Simply put, our teams were working in a very compartmentalized workflow, with the introduction of the DAM, this dynamic has changed. No longer is each department in the dark as to what assets are available or what is approved for use, all of this information is contained within the meta data. If an asset is available for use then it has already gone through the approval process and meets all required Brand Guidelines. This reduces the number and frequency of emails required to move forward with projects.

Other Software Used

Adobe PhotoShop, Trello, Microsoft 365 Business Premium

Alternatives Considered

Bynder, Canto and Adobe Experience Manager

Acquia DAM (Widen) had all the features we needed at a price that was not unaffordable. Also, having unlimited users and Admins is something few others have.

Key Insights

Do you think Acquia DAM (Widen) delivers good value for the price?

Yes

Are you happy with Acquia DAM (Widen)'s feature set?

Yes

Did Acquia DAM (Widen) live up to sales and marketing promises?

Yes

Did implementation of Acquia DAM (Widen) go as expected?

Yes

Would you buy Acquia DAM (Widen) again?

Yes

Likelihood to Recommend

A DAM tool is invaluable for any company that needs to organize assets no matter the end use. There are always employees or clients that need access to your assets and a DAM is the best way to organize, search and share your assets. The longer you keep your assets on servers and hard drives the more time and money you will waste searching and weeding through redundant files.

This DAM really Widen-ed our minds to what is possible .

Overall Satisfaction with Acquia DAM (Widen)