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Too many bells and whistles, not effective at the basics
Updated December 13, 2022

Too many bells and whistles, not effective at the basics

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

Wrike is used across many staff at our organization for project management and was formerly used as a ticketing system. Wrike provides a central location for assigning steps, tracking progress, sharing relevant information and documents. Staff are notified when they are tagged and are able to follow tasks to be aware of progress.
  • Information sharing.
  • Democratization of info.
  • Searchable database
  • User friendliness.
  • Simplification of the folders.
  • Standardization of tasks from one to another
  • Requests, which we use as a ticketing system.
  • Tasks that can be shared with others.
  • The ability to attach documents
  • We didn't use a project management system before Wrike, so implementing it has provided some value. However, people still avoid Wrike because they don't know how it works or don't like it.
  • We used Wrike as a ticketing system but have since moved to a true ticketing system since Wrike wasn't cutting it there
  • I'm not aware of any ROI Wrike has given us
  • Jira Service Management (Jira Service Desk)
We had been using Wrike as a ticketing system when it doesn't seem like that is it's main purpose or it's not designed to be used that way. Jira is a true ticketing system. In that sense, it is more simplistic than Wrike, but it also shares some of the downfalls of not being easily searchable.

Do you think Wrike delivers good value for the price?

No

Are you happy with Wrike's feature set?

No

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

No

Would you buy Wrike again?

No

Slack, Microsoft 365, Jira Service Management (Jira Service Desk)
Wrike is good for sharing information with many different users across an organization. Wrike is good for record keeping and referencing information from the past. Wrike is good for those that have a need or desire to understand progress that has been made on a certain project. Wrike can be difficult to understand and can seem complicated and intimidating. Wrike is not always easily searchable or intuitive.

Wrike Feature Ratings

Project Management
4.3
Task Management
5
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
2
Workflow Automation
Not Rated
Team Collaboration
6
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
4
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Using Wrike

100 - Finance, contracting, projects & implementations, partnerships, philanthropy, executive and more.
Not aware of anyone in-house that provides Wrike support.
  • Project management
  • Contracting
  • reporting
  • We formerly used it as a ticketing system
  • We plan on discontinuing Wrike in the future
My organization has chosen to not renew Wrike.

Evaluating Wrike and Competitors

  • Other
I was not involved in the decision. It was implemented by former employees who chose it, I believe, for the purpose of organization software engineering builds.
I wasn't involved so I cannot say.