Didn't live up to our expectations (Bad customer experience overall)
April 14, 2023
Didn't live up to our expectations (Bad customer experience overall)
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wrike
We use Wrike in our Marketing team for all our project and OKR management.
- Managing tasks and sub-tasks
- Different project views (table, board, gantt chart, etc)
- Folder structure
- Creating projects from blueprints is cumbersome
- Request forms could be more customisable
- OKR management is very challenging by using projects and tasks, it needs its own object
- Their customer success team is not the best
- We haven't been able to prove positive ROI from Wrike due to high learning curve we struggled with product adoption
- Asana and monday.com
We wanted a more powerful tool than Asana and monday.com looked even more complicated.
Do you think Wrike delivers good value for the price?
No
Are you happy with Wrike's feature set?
No
Did Wrike live up to sales and marketing promises?
No
Did implementation of Wrike go as expected?
No
Would you buy Wrike again?
No