We LOVE Zoho Assist!
September 11, 2020

We LOVE Zoho Assist!

Logan Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoho Assist

We use Zoho Assist to remotely access customer's machines for troubleshooting and training. We remotely access our internal workforce's machines to install company-wide software, troubleshoot general operating system malfunctions, set up printers, transfer and install files or drive them to websites/training resources, etc. Our Accounting team has even used it to remotely access a user's machine to pay for a flight, it is a great way to input company credit card information without having to give it out.
  • Fast connection
  • Easy to use interface
  • Navigate multiple monitors
  • Transfer files securely and quickly
  • We were able to discontinue Team Viewer and save $1,500 annually.
  • Positive ROI: no negative impact.
Zoho Assist is excellent. I've used Team Viewer extensively and will never use it again. It is a massive waste of money compared to Zoho Assist. I have not had subscriptions as a user to LogMeIn, JoinMe, or GoToAssist, however, I have used them while being assisted by vendors for issues with local software, websites, or network settings. I did not find them to be any more appealing than Zoho Assist.
Zoho Assist is fast, dependable, and capable. What else would you want from a remote access software? Unattended Access is easy to use. File Transfer, Chat, Monitor Switching. All features are available and easy to navigate.
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

Yes

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.

Zoho Assist Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated