Zoom Phone has been a reliable resource with a really great pricing structure
April 28, 2022

Zoom Phone has been a reliable resource with a really great pricing structure

Lonnie Hansen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoom Phone

We are an outbound calling organization. We use Zoom Phone all day every day to perform our sales focused activity.
  • Easy to use
  • Quick response for support issues
  • Easy to add and remove users
  • I would like better reporting capabilities that update live
  • We had a previous solution that work well and this has been an easy change and more cost effective
This provided similar features and was a better price structure.

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Salesforce CMS, HubSpot CRM, Google Workspace (formerly G Suite)
If you are looking for a cost effective digital phone service this has been an excellent solution for us. If you are doing high volume calling I don't think this would be the type of service well suited for that.

Zoom Phone Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
8
Call reports
6
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
9
Mobile app for iOS
10
Mobile app for Android
Not Rated