What users are saying about
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Top Rated
794 Ratings
23 Ratings
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Score 8.6 out of 101

Webex Meetings

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Top Rated
794 Ratings
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Score 8 out of 101

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
No photo available

Webex Meetings

WebEx is great for small or large companies. Definitely fantastic for global companies which allow employees from across the globe to dial in and communicate easily by phone or web meeting. I would highly recommend this product. It’s user-friendly for the staff and easy for new clients to log in as a first time user. I haven’t had any issues thus far.
Samantha McMahon profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

3CX Phone System
Webex Meetings
8.0
High quality audio
3CX Phone System
Webex Meetings
8.2
High quality video
3CX Phone System
Webex Meetings
8.3
Low bandwidth requirements
3CX Phone System
Webex Meetings
7.4
Mobile support
3CX Phone System
Webex Meetings
8.3

Screen Sharing

3CX Phone System
Webex Meetings
8.5
Desktop sharing
3CX Phone System
Webex Meetings
8.8
Whiteboards
3CX Phone System
Webex Meetings
8.2

Online Meetings / Events

3CX Phone System
Webex Meetings
8.2
Calendar integration
3CX Phone System
Webex Meetings
8.5
Meeting initiation
3CX Phone System
Webex Meetings
8.5
Integrates with social media
3CX Phone System
Webex Meetings
7.3
Record meetings / events
3CX Phone System
Webex Meetings
8.3
Slideshows
3CX Phone System
Webex Meetings
8.5

Online Events Collaboration

3CX Phone System
Webex Meetings
8.2
Live chat
3CX Phone System
Webex Meetings
8.3
Audience polling
3CX Phone System
Webex Meetings
8.2
Q&A
3CX Phone System
Webex Meetings
8.1

Online Events Security

3CX Phone System
Webex Meetings
8.1
User authentication
3CX Phone System
Webex Meetings
8.1
Participant roles & permissions
3CX Phone System
Webex Meetings
8.2
Confidential attendee list
3CX Phone System
Webex Meetings
8.0

Pros

3CX Phone System

  • Call quality is good, better than our old system. Though technology-wise you can't compare, quality is better than I expected.
  • Having softphone and mobile apps available is a good feature.
  • Configuration for the user is relatively easy.
No photo available

Webex Meetings

  • Ability to communicate globally. There are connection numbers for almost every country to dial into the platform.
  • Speed of the webinar is satisfactory and works with any browser. Easy for first time users to login and join as a guest.
  • Easy dial-in codes and VoIP access. Easy to follow instructions.
  • Easy functions including: Ability to share screens or any application, Easy to pass over presenter role and ability to mute all attendees.
Samantha McMahon profile photo

Cons

3CX Phone System

  • Mobile app is a bit dull to look at. Could be more modern looking
  • Softphone functionalty is ok, but not great
No photo available

Webex Meetings

  • I don’t remember seeing a recording option. There may have been one but I don’t recall. If it’s not available, I would like to see this as an option.
  • Ability to invite more attendees to the web meetings. Some competitors have higher availability of attendees available.
  • Sound quality is always key. I think it’s pretty good now but there is always improvements to sound quality and optimized speeds as well.
Samantha McMahon profile photo

Likelihood to Renew

3CX Phone System

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 1.0
Based on 7 answers
Our licensing agreement with Microsoft and Office365 has made Microsoft Teams the replacement for Webex for us. We no longer have a business case that aligns uniquely with Webex.
Chris Carpenter profile photo

Usability

3CX Phone System

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 7.7
Based on 16 answers
I think it’s very easy to use and serves its purpose well. Most first time users are able to login quickly to webinars and understand the flow of the presentations.
Samantha McMahon profile photo

Support

3CX Phone System

3CX Phone System 8.0
Based on 1 answer
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.
No photo available

Webex Meetings

Webex Meetings 7.7
Based on 25 answers
Personally, I have not had much need for Cisco support, but I have used various forums on the solution with Cisco experts who have responded quickly to me in all my queries. In addition, there is a calendar of platform upgrades and what are the features they are developing. This is very useful for us.
Mariela Rodriguez profile photo

Implementation

3CX Phone System

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 2.0
Based on 2 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter profile photo

Alternatives Considered

3CX Phone System

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
No photo available

Webex Meetings

Webex is way better in my opinion. Zoom isn't bad, but Webex is much more user-friendly. Didn't even require training, but some of that may be because I had previous experiences with GoToMeeting, which is similar. I love how I can record meetings and then send them out for viewing
Richard Crane profile photo

Return on Investment

3CX Phone System

  • Stable and inexpensive software.
  • uses basic computer equipment.
  • Interfaces with Industry standard VoIP switches.
Mike McCloskey profile photo

Webex Meetings

  • We've been able to offer remote services that we wouldn't have been able to.
  • Better communication with remote staff and customers allowing easier and more efficient participation in meetings. Increased attendance.
  • Reduced travel costs for remote staff and also for vendors. Vendors can now provide support remotely without the cost of travel and lodging.
Brad Taylor profile photo

Pricing Details

3CX Phone System

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webex Meetings

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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