What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
113 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

Sprinklr Modern Engagement

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
113 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Likelihood to Recommend

6sense

6sense is well suited in areas such as creating a campaign for our site. For example, "grill season". It makes it easy to create a campaign to advertise all our grills, best selling [grills] and create certain price updates/categories. It is not as useful on the product campaign, coupon and sales level, but still more useful than platforms we have used in the past.
No photo available

Sprinklr Modern Engagement

When Sprinklr works well, I love it and swear by it. I do like it much better than other tools I've used such as Percolate. The issue, however, is if you have a customer support issue, you are screwed for an elongated time.The tool would work very well if you have one person on your team designated to management who could keep pushing support and who could assist in building customizations.
No photo available

Feature Rating Comparison

Listening/monitoring

6sense
Sprinklr Modern Engagement
7.0
Boolean keyword searches
6sense
Sprinklr Modern Engagement
7.4
Filtering out noise/spam
6sense
Sprinklr Modern Engagement
6.4
Sentiment analysis
6sense
Sprinklr Modern Engagement
6.1
Broad channel coverage
6sense
Sprinklr Modern Engagement
8.2

Publishing

6sense
Sprinklr Modern Engagement
7.3
Content planning and scheduling
6sense
Sprinklr Modern Engagement
8.3
Audience targeting
6sense
Sprinklr Modern Engagement
6.7
Content optimization
6sense
Sprinklr Modern Engagement
7.3
Workflow management
6sense
Sprinklr Modern Engagement
7.1

Engagement

6sense
Sprinklr Modern Engagement
8.0
Automated routing and prioritization
6sense
Sprinklr Modern Engagement
7.8
Customer interaction histories
6sense
Sprinklr Modern Engagement
8.2
Bulk actions
6sense
Sprinklr Modern Engagement
8.2

Marketing

6sense
Sprinklr Modern Engagement
7.2
Lead generation
6sense
Sprinklr Modern Engagement
7.3
Content marketing
6sense
Sprinklr Modern Engagement
8.1
Paid media management
6sense
Sprinklr Modern Engagement
6.6
Campaigns and promotions
6sense
Sprinklr Modern Engagement
6.9

Channel coverage/integration

6sense
Sprinklr Modern Engagement
8.1
Twitter
6sense
Sprinklr Modern Engagement
9.2
Facebook
6sense
Sprinklr Modern Engagement
8.6
LinkedIn
6sense
Sprinklr Modern Engagement
8.9
Google+
6sense
Sprinklr Modern Engagement
8.8
Instagram
6sense
Sprinklr Modern Engagement
7.7
Pinterest
6sense
Sprinklr Modern Engagement
6.8
YouTube
6sense
Sprinklr Modern Engagement
6.8

Reporting/analytics

6sense
Sprinklr Modern Engagement
8.3
Campaign success analytics
6sense
Sprinklr Modern Engagement
9.0
Real-time tracking
6sense
Sprinklr Modern Engagement
7.9
Competitor analysis
6sense
Sprinklr Modern Engagement
8.0

Account management

6sense
Sprinklr Modern Engagement
7.3
Role-based user permissions & privileges
6sense
Sprinklr Modern Engagement
8.0
Mobile access
6sense
Sprinklr Modern Engagement
6.7

Pros

6sense

  • Quality data
  • Timing for updates
  • Excellent support
Laurie Wheeler profile photo

Sprinklr Modern Engagement

  • Asset planning and content management that allows for optimizing, tagging, and scheduling of compliant posts to multiple social networks.
  • Centralized reporting and metrics of social network data.
  • Online community listening and engagement.
  • Real-time communications.
  • Brand monitoring and reputation management.
  • Automation functions that allow businesses to efficiently route operations and minimize manual tasks.
  • Mobile app allows you and your team to manage your company's online presence 24/7 from anywhere.
Rebecca Ruck profile photo

Cons

6sense

  • Some of the terms used are a learning process for our team, but the site is easy to navigate.
  • Although the site is easier to navigate, it has a lot of facets that take time to learn where elements are saved.
No photo available

Sprinklr Modern Engagement

  • I would like to see more affordable Sprinklr online training available, especially for utilizing new features. I am planning to invest in a 4 day certification workshop in London this summer, but I estimate it will cost me $5k+.
  • There is the very rare, but occasional "bug". This is most likely due frequent updates. I find that "refreshing" my screen often solves any issue.
Rebecca Ruck profile photo

Likelihood to Renew

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.5
Based on 28 answers
Unless we find something better, we expect Sprinklr to constantly improve in something that is already great.
Jonathan Hatch profile photo

Usability

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri profile photo

Reliability and Availability

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.1
Based on 5 answers
I don't recall any downtime, though bugs in its ability to collect data or present data were somewhat common.
No photo available

Performance

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 4 answers
Monitoring capabilities were real time, which is essential.
No photo available

Support

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 1.0
Based on 8 answers
They were willing to work closely with us to resolve issues, which was good. I appreciated the direct communication. Issues were not always resolved quickly, but at least we were kept informed of progress.
No photo available

In-Person Training

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.0
Based on 5 answers
I wasn't really a part of the process, so I don't have any insight
No photo available

Alternatives Considered

6sense

Oracle is not user-friendly. It is outdated and confusing, also makes it hard to enter in and out of certain tabs/areas within the platform. 6sense is more in-depth and has more functional abilities compared to Salesforce.
No photo available

Sprinklr Modern Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck profile photo

Scalability

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

6sense

  • Revenue growth
  • More productive employees
Laurie Wheeler profile photo

Sprinklr Modern Engagement

  • Correct product concerns earlier in cycle - drive down expensive repair costs
  • Allows us to provide real time aid to customers in distressed situations
  • Provides the ability to review what is being said for all areas of the business
  • Greatly assists employees effectiveness
No photo available

Screenshots

6sense

Sprinklr Modern Engagement

Pricing Details

6sense

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sprinklr Modern Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.

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