17 Ratings
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Score 7.5 out of 101
1 Ratings
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Score 10 out of 101

Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves profile photo

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
ChaseData Call Center Software
7.0
Agent dashboard
8x8 Contact Center
7.5
ChaseData Call Center Software
7.0
Validate callers
8x8 Contact Center
7.6
ChaseData Call Center Software
7.0
Outbound response
8x8 Contact Center
7.7
ChaseData Call Center Software
7.0
Call forwarding
8x8 Contact Center
7.7
ChaseData Call Center Software
7.0
Click-to-call (CTC)
8x8 Contact Center
7.7
ChaseData Call Center Software
7.0
Warm transfer
8x8 Contact Center
7.6
ChaseData Call Center Software
7.0
Predictive dialing
8x8 Contact Center
7.0
ChaseData Call Center Software
7.0
Interactive voice response
8x8 Contact Center
7.1
ChaseData Call Center Software
REST APIs
8x8 Contact Center
8.2
ChaseData Call Center Software
Call scripts
8x8 Contact Center
7.2
ChaseData Call Center Software
7.0
Call tracking
8x8 Contact Center
8.5
ChaseData Call Center Software
7.0
Multichannel integration
8x8 Contact Center
9.1
ChaseData Call Center Software
CRM software integration
8x8 Contact Center
8.5
ChaseData Call Center Software

Workforce Optimization (WFO)

8x8 Contact Center
7.9
ChaseData Call Center Software
7.0
Inbound call routing
8x8 Contact Center
8.6
ChaseData Call Center Software
7.0
Omnichannel inbound routing
8x8 Contact Center
7.7
ChaseData Call Center Software
7.0
Recording
8x8 Contact Center
8.2
ChaseData Call Center Software
7.0
Quality management
8x8 Contact Center
8.5
ChaseData Call Center Software
7.0
Call analytics
8x8 Contact Center
7.8
ChaseData Call Center Software
7.0
Historical reporting
8x8 Contact Center
7.8
ChaseData Call Center Software
7.0
Live reporting
8x8 Contact Center
9.0
ChaseData Call Center Software
7.0
Customer surveys
8x8 Contact Center
5.5
ChaseData Call Center Software

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman profile photo

ChaseData Call Center Software

  • Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
  • Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
  • The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.
Arlen Graves profile photo

Cons

8x8 Contact Center

  • Flexibility within reporting to allow for some out of the box opportunities in terms of reporting KPI's for upper management as well as granular KPI's for associates.
Michael Furman profile photo

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves profile photo

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 is much better than our previous vendor.
MIKE BARBARO profile photo

ChaseData Call Center Software

When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it.
Arlen Graves profile photo

Return on Investment

8x8 Contact Center

  • Reduction of assets on our data center to operate the phone system.
  • Does not require certified training to manage.
Danny Fuentes profile photo

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves profile photo

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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