<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
118 Ratings

8x8 Contact Center

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
118 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

8x8 Contact Center

8x8 Contact Center is perfect for call center management and tracking. Being able to search for calls that were taken as well as quality reviewing. The flexibility of needing to change a queue or make instant adjustments as needed. The reporting is very easy and it can be downloaded into excel for sharing and analyzing.
Kelly Disera | TrustRadius Reviewer

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.4
ChaseData Call Center Software
7.0
Agent dashboard
8x8 Contact Center
7.7
ChaseData Call Center Software
7.0
Validate callers
8x8 Contact Center
8.1
ChaseData Call Center Software
7.0
Outbound response
8x8 Contact Center
7.6
ChaseData Call Center Software
7.0
Call forwarding
8x8 Contact Center
8.3
ChaseData Call Center Software
7.0
Click-to-call (CTC)
8x8 Contact Center
7.1
ChaseData Call Center Software
7.0
Warm transfer
8x8 Contact Center
8.2
ChaseData Call Center Software
7.0
Predictive dialing
8x8 Contact Center
6.9
ChaseData Call Center Software
7.0
Interactive voice response
8x8 Contact Center
8.3
ChaseData Call Center Software
REST APIs
8x8 Contact Center
5.6
ChaseData Call Center Software
Call scripts
8x8 Contact Center
8.2
ChaseData Call Center Software
7.0
Call tracking
8x8 Contact Center
7.7
ChaseData Call Center Software
7.0
Multichannel integration
8x8 Contact Center
6.5
ChaseData Call Center Software
CRM software integration
8x8 Contact Center
5.9
ChaseData Call Center Software

Workforce Optimization (WFO)

8x8 Contact Center
8.1
ChaseData Call Center Software
7.0
Inbound call routing
8x8 Contact Center
8.5
ChaseData Call Center Software
7.0
Omnichannel inbound routing
8x8 Contact Center
7.8
ChaseData Call Center Software
7.0
Recording
8x8 Contact Center
8.3
ChaseData Call Center Software
7.0
Quality management
8x8 Contact Center
7.7
ChaseData Call Center Software
7.0
Call analytics
8x8 Contact Center
8.1
ChaseData Call Center Software
7.0
Historical reporting
8x8 Contact Center
7.2
ChaseData Call Center Software
7.0
Live reporting
8x8 Contact Center
9.0
ChaseData Call Center Software
7.0
Customer surveys
8x8 Contact Center
7.8
ChaseData Call Center Software

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman | TrustRadius Reviewer

ChaseData Call Center Software

  • Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
  • Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
  • The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.
Arlen Graves | TrustRadius Reviewer

Cons

8x8 Contact Center

  • The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
  • Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.
Chris Nguyen | TrustRadius Reviewer

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Usability

8x8 Contact Center

8x8 Contact Center 8.0
Based on 16 answers
It works like a phone on your computer, on your desk phone with a lot more options on the desk phone. It has very high-quality voice and sound. It supports direct text and allows a lot of versatility in the application so you can take it with you anywhere you go and turn it off or on as your needs change.
Chris Bugg | TrustRadius Reviewer

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Support Rating

8x8 Contact Center

8x8 Contact Center 7.0
Based on 50 answers
The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.
Anonymous | TrustRadius Reviewer

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 came out on top in each of the 30 criteria on our evaluation scorecard except for the cost and length of storage of recording recordings. The other products offer free recording, while 8x8 charges $21 per user per month and only retains recordings for 10 days.
Jeffrey Bryan | TrustRadius Reviewer

ChaseData Call Center Software

When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it.
Arlen Graves | TrustRadius Reviewer

Return on Investment

8x8 Contact Center

  • The negative impact is that when a phone or other device stops working, we are simply out a phone and have to order a new one.
  • A negative impact is how short the phone warranty is.
  • A positive impact is the new "rent-a-phone" feature, which allows for a monthly rental rather than the full purchase of the phones.
Christina K | TrustRadius Reviewer

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Contact Center
8.1
ChaseData Call Center Software
10.0

Usability

8x8 Contact Center
8.0
ChaseData Call Center Software

Support Rating

8x8 Contact Center
7.0
ChaseData Call Center Software

Add comparison