8x8 Virtual Office Enterprise Suite

12 Ratings
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Score 7.6 out of 101

Articulate 360

Top Rated
61 Ratings
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Score 8.9 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Articulate 360

If you are looking for a suite of tools to support every type of eLearning development that you could imagine, look no further. Articulate 360 supports PowerPoint native course creation in Studio 360, Rapid eLearning Development with robust configuration and interactivity options in Storyline 360, a responsive drag-and-drop creation tool in Rise, and a time-saving godsend of a review tool in Articulate Review. The mere fact that Articulate throws a huge content library on top of that is incredible icing on the cake.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Articulate 360
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Articulate 360
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Articulate 360
User templates
8x8 Virtual Office Enterprise Suite
7.0
Articulate 360
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Articulate 360
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Articulate 360

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Articulate 360
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Articulate 360
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Articulate 360
Call park
8x8 Virtual Office Enterprise Suite
9.0
Articulate 360
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Articulate 360
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Articulate 360

Learning Management

8x8 Virtual Office Enterprise Suite
Articulate 360
7.7
Course authoring
8x8 Virtual Office Enterprise Suite
Articulate 360
10.0
Course catalog or library
8x8 Virtual Office Enterprise Suite
Articulate 360
10.0
Player/Portal
8x8 Virtual Office Enterprise Suite
Articulate 360
7.7
Learning content
8x8 Virtual Office Enterprise Suite
Articulate 360
9.0
Mobile friendly
8x8 Virtual Office Enterprise Suite
Articulate 360
9.0
Progress tracking & certifications
8x8 Virtual Office Enterprise Suite
Articulate 360
5.5
Assignments
8x8 Virtual Office Enterprise Suite
Articulate 360
10.0
Compliance management
8x8 Virtual Office Enterprise Suite
Articulate 360
1.0
Learning reporting & analytics
8x8 Virtual Office Enterprise Suite
Articulate 360
7.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Expands on the offering, creating an overall suite of features and potential. For example, the content library lets you grab media where you needn't worry about royalties and searching endlessly.
  • Allows for constant upgrades and improves to each component of the software. This is a growing suite and updates are released regularly.
  • Unlocks potential for greater and more in-depth solutions, rather than standalone content. For example, object collision allows for game creation.
  • Addresses QA issues, with the fantastic review feature. You can see exactly what and when the reviewer is experiencing issues.
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • With the move from Flash to HTML5, there are a few bugs that still need to be worked out. But I think they'll be resolved quickly with the frequent release of updates.
  • Currently, there is only a 1-size-fits all subscription that includes all of the tools at an annual lump-sum price point. It feels a little steep if you aren't actively using all of the tools, or compared to other subscriptions with monthly fees (e.g. Adobe Creative Cloud).
  • Some of the issues reported in SL2 continue to be present in SL360, but there is a clear trend towards resolving even the peskiest of these legacy issues.
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Support

No score
No answers yet
No answers on this topic
Articulate 3609.1
Based on 1 answer
Support is always available.
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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Camtasia has a low enough cost to where it could be used in conjunction with Articulate 360 (create videos to embed in the course); now that Storyline 360 can publish MP4 files, this may not be necessary unless you want a different look and feel that Camtasia offers.As for Lectora, Trivantis offers a desktop version and an online version. Both have their pros and cons and could be an alternative for you; however, I found Articulate's 360 Suite was more user-friendly and quicker to learn and implement. On the flip side, Lectora does offer more robust tools; especially for designers who know code!
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Has provided a solution to carrying out a review process.
  • Gives the ease and flexibility to create both high quality e-learning for desktop and mobile first.
  • The content library has provided a reduced need for stock photography purchases.
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Screenshots

8x8 Virtual Office Enterprise Suite

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Articulate 360

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details