Google Hangouts<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

285 Ratings

8x8 Virtual Office Enterprise Suite

12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Google Hangouts<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

285 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
No photo available

Google Hangouts

GREAT for one on one, outgoing calls, integration with Google Voice as a telephone replacement, mobile use, or multi-way calls on the fly.LESS good for organized webinar-style gatherings, using on lower-powered hardware, screen sharing, or when higher quality is needed.
Pax Whitfield profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Google Hangouts
8.6
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Google Hangouts
9.3
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Google Hangouts
8.9
User templates
8x8 Virtual Office Enterprise Suite
7.0
Google Hangouts
8.4
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Google Hangouts
7.6
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Google Hangouts
9.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Google Hangouts
8.5
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Google Hangouts
8.3
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Google Hangouts
8.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Google Hangouts
8.9
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Google Hangouts
8.3
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Google Hangouts
8.9

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Google Hangouts
9.1
Video conferencing
8x8 Virtual Office Enterprise Suite
Google Hangouts
9.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Google Hangouts
9.1

Mobile apps

8x8 Virtual Office Enterprise Suite
Google Hangouts
9.1
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Google Hangouts
9.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Google Hangouts
9.1

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
No photo available
  • Uses gmail account which most people have. No need to install anything new (unless you want a mobile app).
  • Video conferencing with multiple people works well and allows screen sharing.
  • Instant messaging is fast and reliable. Sound notifications are not irritating.
No photo available

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
No photo available
  • I like to send the actual image through the chat
  • Gmail users are not familiar with this software
  • Relation - phone number with Gmail user could be a next step for G-hangout
Yemsi Pino profile photo

Support

No score
No answers yet
No answers on this topic
Google Hangouts9.0
Based on 2 answers
I would give it a higher rating but there are a few features that I would love for Google to introduce into their Hangouts.
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No photo available
Google Hangout is very comparable to Zoom video conference tool.
Rachel Hudish profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
No photo available
  • Hangouts has helped the departments converse about ongoing problems and having them addressed instantly. Hangouts has helped the departments bring attention to problems more effectively.
  • A lot of people in the departments don't like to give out their phone number for good reasons in this profession. Hangouts helps those individuals to communicate along with the rest of the colleagues.
  • The app makes work very time efficient with how well it integrates along with other apps rather than juggling back and forth.
No photo available

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Hangouts

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details