Google Hangouts

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309 Ratings
13 Ratings
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Score 7.5 out of 101

Google Hangouts

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309 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Google Hangouts

Google Hangouts is always great to use, whether for work or personal use. For work, a few scenarios would come to mind, such as: creating an group meeting with Google Hangouts - I can start a call and interact with my teammates within my department; secondly, a company-wide group meeting - we use Google Hangouts to engage in the weekly or monthly calls for getting things done; finally, using Google Hangouts I can also instant message to share questions and answers. For personal use: I can call my friends or instant message to keep up-to-date with information and other things. The only scenario where Google Hangouts will not be reliable to use is when calling internationally since charges can be billed to you via your cellphone company and calls can drop, but instant messaging is the best way to communicate, it's free and messages will go through if the other party has good internet connection.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Google Hangouts
8.6
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Google Hangouts
9.3
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Google Hangouts
7.5
User templates
8x8 Virtual Office Enterprise Suite
7.0
Google Hangouts
8.7
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Google Hangouts
8.5
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Google Hangouts
9.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Google Hangouts
8.2
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Google Hangouts
8.7
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Google Hangouts
7.5
Call park
8x8 Virtual Office Enterprise Suite
9.0
Google Hangouts
7.5
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Google Hangouts
8.5
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Google Hangouts
8.8

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Google Hangouts
9.2
Video conferencing
8x8 Virtual Office Enterprise Suite
Google Hangouts
9.2
Audio conferencing
8x8 Virtual Office Enterprise Suite
Google Hangouts
9.2

Mobile apps

8x8 Virtual Office Enterprise Suite
Google Hangouts
9.1
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Google Hangouts
9.1
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Google Hangouts
9.1

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Easy of Use. Setting up a meeting or attending a meeting someone else create is very simple.
  • Integration with other Google products. It very simple to create a hangout from a calendar event or straight from email.
  • Web Interface. No need to install desktop software, Hangouts works directly in the browser and is available on Windows, Mac, and Linux.
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • For me missing file sending is a missing functionality that should be implemented. Only images can be sent.
  • Sending images using the desktop gmail website interface could also be improved, takes too long to add the image.
  • More privacy settings would be useful.
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Support

No score
No answers yet
No answers on this topic
Google Hangouts9.1
Based on 2 answers
I would give it a higher rating but there are a few features that I would love for Google to introduce into their Hangouts.
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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I changed to Google Hangouts from Skype because many times hired employees didn't have it, so they had to create an account and it gave trouble and waste time. Also Hangouts allows for easy screen sharing, while back in the days Skype didn't have that feature. I remember Skype having features that required paying, Hangouts is all free to use.
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Increased communication efficiency, easier to response to others, and receive information from others.
  • Allowed for larger number of remote employees
  • Makes meetings more interesting when screenshares can be used to compliment discussions
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Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Hangouts

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details