8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

NetFortris (formerly Fonality)

154 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
NetFortris (formerly Fonality)
7.1
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
NetFortris (formerly Fonality)
7.6
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
NetFortris (formerly Fonality)
6.9
User templates
8x8 Virtual Office Enterprise Suite
7.0
NetFortris (formerly Fonality)
6.8
Call reports
8x8 Virtual Office Enterprise Suite
9.0
NetFortris (formerly Fonality)
6.8
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
NetFortris (formerly Fonality)
7.4

Call Management

8x8 Virtual Office Enterprise Suite
8.4
NetFortris (formerly Fonality)
7.5
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
NetFortris (formerly Fonality)
7.8
Call recording
8x8 Virtual Office Enterprise Suite
7.0
NetFortris (formerly Fonality)
7.3
Call park
8x8 Virtual Office Enterprise Suite
9.0
NetFortris (formerly Fonality)
7.4
Call screening
8x8 Virtual Office Enterprise Suite
10.0
NetFortris (formerly Fonality)
7.5
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
NetFortris (formerly Fonality)
7.7

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
NetFortris (formerly Fonality)
6.7
Video conferencing
8x8 Virtual Office Enterprise Suite
NetFortris (formerly Fonality)
5.9
Audio conferencing
8x8 Virtual Office Enterprise Suite
NetFortris (formerly Fonality)
7.5

Mobile apps

8x8 Virtual Office Enterprise Suite
NetFortris (formerly Fonality)
5.8
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
NetFortris (formerly Fonality)
5.8
Mobile app for Android
8x8 Virtual Office Enterprise Suite
NetFortris (formerly Fonality)
5.7

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • More clear on the subscription features and costs at time of quotes
  • Remove unusable features from the softphone if subscription does not cover

Likelihood to Renew

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.4
Based on 16 answers
There has been a few early morning glitches that has affected service, but they get the issues resolved in a very timely manner. I am unable to remember a time when we had issues during prime business hours. The flexibility of using a softphone as well as a cellphone allows us to work away from the office when the need arrives

Usability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.5
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner

Reliability and Availability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 4 answers
Solve when you open the ticket

Performance

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
It's one of great for Salesforce integration

Support

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.7
Based on 7 answers
Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality

Online Training

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.3
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant

Implementation

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)9.6
Based on 4 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.

Alternatives Considered

I had no control over this but we are using 8x8 Virtual Office Enterprise Suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Intermedia was our old system set up by my predecessor. This system was crashing often during our high season which is what pushed us to look into a new phone system. For Intermedia, call quality was poor and the phone system was set up just like your old grandma's phone system. Regardless of time of day or year, calls ring 8 times then go to VM. Now we have a business schedule with Fonality that reads the appropriate message for better customer service. The other issue is we would be speaking with customers on the phone and when an inbound call comes in, we would have to put our call on hold to simply put another customer on hold. This interruption is unacceptable. Not only is Fonality $10 cheaper, but it provides much better reliability (selling point to the owners) but also provides great features for agents and their managers to improve productivity. This transition has been a major upgrade for our company's call center.

Scalability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
Its real great

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • The system is $10 per month cheaper than Intermedia, although we would have to upgrade to a more expensive plan of +$50 per month to maximize Fonality.
  • It's too early to tell but with auto answer it should allow us to take more calls with fewer agents and still provide a better customer experience. Should save on payroll.
  • With the 99.99% reliability with fonality, we have fewer dropped calls and most likely capture more potential sales.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Enterprise Suite Editions & Modules
8x8 Virtual Office Enterprise Suite
Additional Pricing Details

NetFortris (formerly Fonality)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*
1.  per user
NetFortris (formerly Fonality) Editions & Modules
NetFortris (formerly Fonality)
On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)
200.001
Hybrid Software Subscription (Required with Hybrid Premise)
14.992
Hybrid Premise Purchase
Varies3
1. per location, per month
2. per user, per month
3. Varies
SaaS Edition
Essentials Edition
19.991
Professional Edition
24.991
Ultimate Edition
34.991
1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.