What users are saying about
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133 Ratings
5 Ratings

8x8 Virtual Office

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133 Ratings
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Score 6.9 out of 101
5 Ratings
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Score 6.6 out of 101

Likelihood to Recommend

8x8 Virtual Office

The 8x8 Virtual Office is nicely designed and especially well suited for small companies or even sole proprietors like myself. The features included are fairly intuitive and don't require extensive training to use. I've always believed in the "Keep it simple, stupid" philosophy and the 8x8 Virtual Office does just that.
No photo available

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Comcast VOIP
8.4
Hosted PBX
8x8 Virtual Office
8.0
Comcast VOIP
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Comcast VOIP
9.0
User templates
8x8 Virtual Office
6.5
Comcast VOIP
8.0
Call reports
8x8 Virtual Office
7.5
Comcast VOIP
8.5
Directory of employee names
8x8 Virtual Office
8.6
Comcast VOIP
8.5

Call Management

8x8 Virtual Office
8.5
Comcast VOIP
8.3
Answering rules
8x8 Virtual Office
8.5
Comcast VOIP
8.5
Call recording
8x8 Virtual Office
8.8
Comcast VOIP
8.5
Call park
8x8 Virtual Office
8.0
Comcast VOIP
8.5
Call screening
8x8 Virtual Office
8.5
Comcast VOIP
8.0
Message alerts
8x8 Virtual Office
8.8
Comcast VOIP
8.0

VoIP system collaboration

8x8 Virtual Office
7.6
Comcast VOIP
8.5
Video conferencing
8x8 Virtual Office
7.3
Comcast VOIP
8.0
Audio conferencing
8x8 Virtual Office
7.9
Comcast VOIP
9.0

Mobile apps

8x8 Virtual Office
7.5
Comcast VOIP
8.5
Mobile app for iOS
8x8 Virtual Office
7.5
Comcast VOIP
8.0
Mobile app for Android
8x8 Virtual Office
7.5
Comcast VOIP
9.0

Pros

8x8 Virtual Office

  • Inbound call handling through Auto Attendants, Ring Groups and Call Queues, along with customized messages and BYO music on hold.
  • Call recording management and visibility within the Virtual Office Desktop.
  • Call processing through call transfers, blind transfers to voicemail, and conference calling.
  • Using combination of telephone instruments and VOD to display caller ID and name as available.
No photo available

Comcast VOIP

  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
Nicholas De Salvo profile photo

Cons

8x8 Virtual Office

  • No customer service phone number, when trying to contact we are directed to customers who know the product well but it is hard to communicate our issues to them adequately.
  • Conversations are frequently low quality and customer cannot hear us properly.
  • Sometimes calls only show up as a notification on lock screen rather than actually ringing through.
No photo available

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Comcast VOIP

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Comcast VOIP

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Comcast VOIP

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Comcast VOIP

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Comcast VOIP

No score
No answers yet
No answers on this topic

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Comcast VOIP

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Not applicable as this is the first virtual office we have used as a new business.
No photo available

Comcast VOIP

It is competitive with other services like Ooma Office and offers more robust call screening features than Ooma. We have an Ooma Office line that consistently frustrates us because it lacks key features we would really find useful and seemingly stops working for reasons we have a hard time discovering.
Nicholas De Salvo profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Comcast VOIP

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • 8x8 has had some positive impact on our business objective as we have been able to make multiple business calls gaining clients through the system.
No photo available

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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