What users are saying about
Top Rated
41 Ratings
4 Ratings
Top Rated
41 Ratings
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Score 8 out of 101
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Comcast VOIP
8.4
Hosted PBX
8x8 Virtual Office
9.6
Comcast VOIP
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Comcast VOIP
9.0
User templates
8x8 Virtual Office
8.6
Comcast VOIP
8.0
Call reports
8x8 Virtual Office
8.1
Comcast VOIP
8.5
Directory of employee names
8x8 Virtual Office
8.4
Comcast VOIP
8.5

Call Management

8x8 Virtual Office
8.7
Comcast VOIP
8.3
Answering rules
8x8 Virtual Office
9.2
Comcast VOIP
8.5
Call recording
8x8 Virtual Office
9.2
Comcast VOIP
8.5
Call park
8x8 Virtual Office
8.6
Comcast VOIP
8.5
Call screening
8x8 Virtual Office
7.8
Comcast VOIP
8.0
Message alerts
8x8 Virtual Office
8.9
Comcast VOIP
8.0

VoIP system collaboration

8x8 Virtual Office
8.6
Comcast VOIP
8.5
Video conferencing
8x8 Virtual Office
8.5
Comcast VOIP
8.0
Audio conferencing
8x8 Virtual Office
8.7
Comcast VOIP
9.0

Mobile apps

8x8 Virtual Office
8.7
Comcast VOIP
8.5
Mobile app for iOS
8x8 Virtual Office
9.2
Comcast VOIP
8.0
Mobile app for Android
8x8 Virtual Office
8.3
Comcast VOIP
9.0

Pros

  • Setup
  • Customer Support
  • Managing platform
No photo available
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
Nicholas De Salvo profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

With Onebox, our employees had to use their own cell phones for their work calls. Additionally, there was no call queue function available at the time. Instead, all cell phones would ring at once, and it was a mad dash to who would answer. 8x8 has way more robust features to offer a growing company.
Chianne Shepherd profile photo
It is competitive with other services like Ooma Office and offers more robust call screening features than Ooma. We have an Ooma Office line that consistently frustrates us because it lacks key features we would really find useful and seemingly stops working for reasons we have a hard time discovering.
Nicholas De Salvo profile photo

Return on Investment

  • It's been great. No headache at all.
No photo available
  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Comcast VOIP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details