What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Comcast VOIP

4 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Comcast VOIP

4 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Comcast VOIP
8.4
Hosted PBX
8x8 Virtual Office
9.8
Comcast VOIP
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Comcast VOIP
9.0
User templates
8x8 Virtual Office
9.1
Comcast VOIP
8.0
Call reports
8x8 Virtual Office
8.1
Comcast VOIP
8.5
Directory of employee names
8x8 Virtual Office
7.6
Comcast VOIP
8.5

Call Management

8x8 Virtual Office
8.8
Comcast VOIP
8.3
Answering rules
8x8 Virtual Office
9.4
Comcast VOIP
8.5
Call recording
8x8 Virtual Office
9.3
Comcast VOIP
8.5
Call park
8x8 Virtual Office
9.4
Comcast VOIP
8.5
Call screening
8x8 Virtual Office
6.9
Comcast VOIP
8.0
Message alerts
8x8 Virtual Office
8.9
Comcast VOIP
8.0

VoIP system collaboration

8x8 Virtual Office
8.1
Comcast VOIP
8.5
Video conferencing
8x8 Virtual Office
7.9
Comcast VOIP
8.0
Audio conferencing
8x8 Virtual Office
8.2
Comcast VOIP
9.0

Mobile apps

8x8 Virtual Office
8.5
Comcast VOIP
8.5
Mobile app for iOS
8x8 Virtual Office
8.8
Comcast VOIP
8.0
Mobile app for Android
8x8 Virtual Office
8.2
Comcast VOIP
9.0

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
Nicholas De Salvo profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
It is competitive with other services like Ooma Office and offers more robust call screening features than Ooma. We have an Ooma Office line that consistently frustrates us because it lacks key features we would really find useful and seemingly stops working for reasons we have a hard time discovering.
Nicholas De Salvo profile photo

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Comcast VOIP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details