What users are saying about
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64 Ratings
4 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
4 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

8x8 Virtual Office

I would be hard-pressed to recommend 8x8 Virtual Office. My organization is unhappy with the solution - I hear team members complain about it at least once a week and we have been with the product for three+ years. I'm unaware of other solutions that exist in the market, so the only time I would recommend this is if another, more capable product doesn't exist that is within the same price range.
Kevin Scally profile photo

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Comcast VOIP
8.4
Hosted PBX
8x8 Virtual Office
8.4
Comcast VOIP
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Comcast VOIP
9.0
User templates
8x8 Virtual Office
6.5
Comcast VOIP
8.0
Call reports
8x8 Virtual Office
7.7
Comcast VOIP
8.5
Directory of employee names
8x8 Virtual Office
8.6
Comcast VOIP
8.5

Call Management

8x8 Virtual Office
8.6
Comcast VOIP
8.3
Answering rules
8x8 Virtual Office
8.7
Comcast VOIP
8.5
Call recording
8x8 Virtual Office
8.8
Comcast VOIP
8.5
Call park
8x8 Virtual Office
8.2
Comcast VOIP
8.5
Call screening
8x8 Virtual Office
8.5
Comcast VOIP
8.0
Message alerts
8x8 Virtual Office
8.9
Comcast VOIP
8.0

VoIP system collaboration

8x8 Virtual Office
7.8
Comcast VOIP
8.5
Video conferencing
8x8 Virtual Office
7.5
Comcast VOIP
8.0
Audio conferencing
8x8 Virtual Office
8.1
Comcast VOIP
9.0

Mobile apps

8x8 Virtual Office
7.5
Comcast VOIP
8.5
Mobile app for iOS
8x8 Virtual Office
7.5
Comcast VOIP
8.0
Mobile app for Android
8x8 Virtual Office
7.6
Comcast VOIP
9.0

Pros

8x8 Virtual Office

  • Unified solution for setting up virtual meetings/conference calls - these meetings typically go smoothly and the application works well on desktop.
  • Active directory of team members.
  • Adding conference call information to Outlook emails via Outlook integration.
Kevin Scally profile photo

Comcast VOIP

  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
Nicholas De Salvo profile photo

Cons

8x8 Virtual Office

  • The application on devices often does not connect when you go to answer a call, so you're left trying to call someone back after essentially hanging up on them.
  • Instant messaging is extremely clunky and takes a very long time to load. Our team uses Slack or Microsoft Teams instead.
  • Versioning of the desktop application isn't consistent. I recently had to reinstall the application and, even though I am installing the newest version and there is no beta version for me to participate in, for some reason some of the functionality is now missing.
Kevin Scally profile photo

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Comcast VOIP

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Only 8x8 offers a desktop phone solution, call center solution and equipment. Having one provider makes things much easier for all and allows for one call if there is an issue.
Mark Weingarten profile photo

Comcast VOIP

It is competitive with other services like Ooma Office and offers more robust call screening features than Ooma. We have an Ooma Office line that consistently frustrates us because it lacks key features we would really find useful and seemingly stops working for reasons we have a hard time discovering.
Nicholas De Salvo profile photo

Return on Investment

8x8 Virtual Office

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Add comparison