What users are saying about

8x8

Top Rated
32 Ratings

Nextiva

Top Rated
8 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Nextiva

Top Rated
8 Ratings
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Nextiva

I have not had the experience with other CCTV solutions to be able to adequately answer this question.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Nextiva
Hosted PBX
8x8
9.8
Nextiva
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Nextiva
User templates
8x8
9.2
Nextiva
Call reports
8x8
8.1
Nextiva
Directory of employee names
8x8
7.6
Nextiva

Call Management

8x8
8.8
Nextiva
9.5
Answering rules
8x8
9.5
Nextiva
10.0
Call recording
8x8
9.3
Nextiva
Call park
8x8
9.3
Nextiva
Call screening
8x8
6.8
Nextiva
Message alerts
8x8
8.9
Nextiva
9.0

VoIP system collaboration

8x8
8.2
Nextiva
Video conferencing
8x8
8.0
Nextiva
Audio conferencing
8x8
8.3
Nextiva

Mobile apps

8x8
8.4
Nextiva
Mobile app for iOS
8x8
8.7
Nextiva
Mobile app for Android
8x8
8.1
Nextiva

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • Verint/Nextiva utilizes a integrator business model and if your integrator is poor to respond to your issues then it can be hard to get the support required on a day to day basis. It would be nice if there was a way to escalate issues above your integrator when response is poor.
  • Sometimes is it is difficult to find all the programming details as they may be in more then one view and if they do not match then you can be left scratching your head as to what might have been missed.
  • An easier way to drill down on technical issues.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Nextiva8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.

Usability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.

Reliability and Availability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.

Support

No score
No answers yet
No answers on this topic
Nextiva7.0
Based on 1 answer
Nextiva uses an integrator business model so if your integrator gives you poor support there is no easy way to escalate above the integrator short of choosing a new integrator.

Online Training

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
I have not used any other CCTV products so I can not make an adequate comparison to other products.

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
  • Nextiva allows us to provide real-time viewing of multiple locations which reduces the need for actual officers thus saving the company money.
  • Nextiva Gold Medal software service agreement has allowed us to easily move to the next software version while providing a reduced rate of upgrade cost.
  • Nextiva allows us to maintain a good working relationship with local law enforcement by being able to provide actual video evidence of incidents.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nextiva

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details