What users are saying about

8x8

29 Ratings

Nextiva

11 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Nextiva

11 Ratings
Score 9.4 out of 101

Add comparison

Likelihood to Recommend

8x8

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!

Nextiva

I have not had the experience with other CCTV solutions to be able to adequately answer this question.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Nextiva
10.0
Hosted PBX
8x8
9.8
Nextiva
10.0
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Nextiva
10.0
User templates
8x8
9.2
Nextiva
10.0
Call reports
8x8
8.1
Nextiva
10.0
Directory of employee names
8x8
7.6
Nextiva
10.0

Call Management

8x8
8.8
Nextiva
9.9
Answering rules
8x8
9.5
Nextiva
10.0
Call recording
8x8
9.3
Nextiva
10.0
Call park
8x8
9.3
Nextiva
10.0
Call screening
8x8
6.8
Nextiva
10.0
Message alerts
8x8
8.9
Nextiva
9.7

VoIP system collaboration

8x8
8.3
Nextiva
10.0
Video conferencing
8x8
8.1
Nextiva
10.0
Audio conferencing
8x8
8.4
Nextiva
10.0

Mobile apps

8x8
8.4
Nextiva
10.0
Mobile app for iOS
8x8
8.7
Nextiva
10.0
Mobile app for Android
8x8
8.0
Nextiva
10.0

Pros

  • Setup
  • Customer Support
  • Managing platform
  • Auto-attendant feature has been the best feature for our business.
  • It does several things well that have helped our business.
  • No more spam phone calls
  • It ensures that the customer gets to the right department from the start
  • Ability to find the right employee from the start if they select find by name feature
  • It is a professional system that is up 24/7 days a week.
  • Great customer support. We have had several instances where we need some change to our phone system and it was a breeze to fix.
  • Ability to talk on the go. When our employees are on business trips they can use their personal cell phones to answer business calls with the Nextiva App. Our employees don't need to carry an extra phone

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Nextiva8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.

Usability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.

Reliability and Availability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.

Support

No score
No answers yet
No answers on this topic
Nextiva7.0
Based on 1 answer
Nextiva uses an integrator business model so if your integrator gives you poor support there is no easy way to escalate above the integrator short of choosing a new integrator.

Online Training

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • Has increased my customer demand x10
  • Provides my business with stability and systematic approaches to working with each individual client

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nextiva

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details