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254 Ratings
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Top Rated
684 Ratings

8x8 X Series (Formerly Virtual Office)

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254 Ratings
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Score 7.3 out of 100

BlueJeans

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Top Rated
684 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

BlueJeans

BlueJeans works well in an office environment, especially in our conference rooms. It is easy to set up calls and the call quality works well. BlueJeans works really well when multiple offices need to call in for a meeting. However, when working remotely/calling in it doesn't state who is on the call and over the past few days whilst working from home I have had to ask in the call who has logged on.
Isabel Olivadoti | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
BlueJeans
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.2
BlueJeans
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
BlueJeans
User templates
8x8 X Series (Formerly Virtual Office)
6.7
BlueJeans
Call reports
8x8 X Series (Formerly Virtual Office)
7.1
BlueJeans
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
BlueJeans

Call Management

8x8 X Series (Formerly Virtual Office)
8.1
BlueJeans
Answering rules
8x8 X Series (Formerly Virtual Office)
7.9
BlueJeans
Call recording
8x8 X Series (Formerly Virtual Office)
8.1
BlueJeans
Call park
8x8 X Series (Formerly Virtual Office)
7.8
BlueJeans
Call screening
8x8 X Series (Formerly Virtual Office)
8.2
BlueJeans
Message alerts
8x8 X Series (Formerly Virtual Office)
8.5
BlueJeans

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
BlueJeans
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.1
BlueJeans
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.8
BlueJeans
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
BlueJeans
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.3
BlueJeans

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.9
BlueJeans
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.2
BlueJeans
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.7
BlueJeans

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.1
High quality audio
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.5
High quality video
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.3
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
BlueJeans
7.4
Mobile support
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.2

Screen Sharing

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.0
Desktop sharing
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.6
Whiteboards
8x8 X Series (Formerly Virtual Office)
BlueJeans
7.4

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.1
Calendar integration
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.3
Meeting initiation
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.5
Integrates with social media
8x8 X Series (Formerly Virtual Office)
BlueJeans
7.0
Record meetings / events
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.6
Slideshows
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.4

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.0
Live chat
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.3
Audience polling
8x8 X Series (Formerly Virtual Office)
BlueJeans
7.9
Q&A
8x8 X Series (Formerly Virtual Office)
BlueJeans
7.9

Online Events Security

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.2
User authentication
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.4
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.1
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.0

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

BlueJeans

  • Connection is Easy: I have used other similar platforms where connecting to a meeting was not always intuitive, making it a frustrating process.
  • Recording: I like that I can set a meeting to auto-record because I often will forget that the meeting is to be recorded. I also appreciate that BlueJeans sends a link to the recording almost immediately after the web meeting is over.
  • Share Screen: I often need to share my screen during a meeting, and I like that this feature is easy to use and thus far has been reliable.
Tammy M. McCoy, Ph.D. | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
  • Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
  • Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.
Jonathan Harris | TrustRadius Reviewer

BlueJeans

  • I like BlueJeans; however, many of our members are switching to Zoom as they cite the options in the settings are more straight-forward. They can go to settings and start at the top and work down and understand exactly what the settings will do
  • Others cite they would like BlueJeans to be more intuitive. For example, when they use breakout rooms the buttons to return are easily accessible- they are not afraid to get lost by exploring features in Zoom
  • They also cite the design and look of the product. I'm not sure what that means. Personally I prefer BlueJeans and have started several superintendents with it. However, I also have to serve my partners' preferences as well. This is a critical time because many students are using the products and their preferences will be shaped during a time where teleconferencing software use is the highest in educational history.
Jamie Nutter | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

BlueJeans

BlueJeans 8.7
Based on 15 answers
We are heavily invested in another platform. However the features are not quite the same as BlueJeans. If they do become more like BlueJeans (especially the video sharing), then our need for BlueJeans would significantly decrease. An even better option would be if they bought BlueJeans...
Marcus Manderson | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.7
Based on 6 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

BlueJeans

BlueJeans 8.8
Based on 210 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

BlueJeans

BlueJeans 10.0
Based on 3 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson | TrustRadius Reviewer

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

BlueJeans

BlueJeans 9.5
Based on 3 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 82 answers
The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.
Adrienne Robinson | TrustRadius Reviewer

BlueJeans

BlueJeans 9.1
Based on 20 answers
The fact that I normally get a response within the hour to my tickets, and can reach out to our rep via slack during normal business hours has been great. this has been far above what we have gotten from other vendors and has really made the transition a lot easier
Ryan Scherding | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

BlueJeans

No answers on this topic

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

BlueJeans

BlueJeans 8.5
Based on 20 answers
With the exception of a few hiccups we had a pretty good experience rolling out bluejeans. user adoption was really quick as it integrated into their gsuite, and we pushed the chrome extension via google admin and the desktop app via JAMF. the training ahead of the rollout provided by bluejeans was kinda boring and pretty unnecessary as the system is very easy to use, and most users opted to skip the training
Ryan Scherding | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.
Guillermo Paxton | TrustRadius Reviewer

BlueJeans

Most of the video conferencing tools are evolving with similar feature sets. BlueJeans stands out to me for the scale at which it has been able to handle. From 1:1 meetings to large company-wide events, BlueJeans has been solid in terms of bringing people together and facilitating interaction between remote participants.
Mike Galyen | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

BlueJeans

BlueJeans 9.2
Based on 3 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson | TrustRadius Reviewer

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has cut down total monthly phone system cost by approximately 25%.
  • We can now work remotely without missing important calls and messages.
  • We can run many more reports than we could before as to who is calling and when.
  • Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.
William Perdue | TrustRadius Reviewer

BlueJeans

  • Reduced the amount of business travel to locaised meetings. This has grown as the adoption and expectation that people use video within the calls.
  • Reduction in overall cost as multiple legacy solutions have been removed and now any member of staff can host or attend a meeting without the consideration for capacity.
  • Enhanced company-wide meetings, the ability for our sales folk to connect from a mobile and see our CEO in monthly meetings is fantastic.
Kenny Thornton | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.5
BlueJeans
8.7

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
BlueJeans
8.7

Usability

8x8 X Series (Formerly Virtual Office)
8.7
BlueJeans
8.8

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
BlueJeans
10.0

Performance

8x8 X Series (Formerly Virtual Office)
7.7
BlueJeans
9.5

Support Rating

8x8 X Series (Formerly Virtual Office)
6.2
BlueJeans
9.1

Online Training

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
BlueJeans
8.5

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
BlueJeans
9.2

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