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288 Ratings
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Top Rated
765 Ratings

8x8 X Series (Formerly Virtual Office)

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288 Ratings
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Score 7.2 out of 100

BlueJeans

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Top Rated
765 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

BlueJeans

BlueJeans is a great platform for small group meetings and collaborations. I have not really experienced how it handles groups of 10 or more, but I imagine its performance is comparable with competitors in this regard.In my mind, BlueJeans really shines in the area of meetings where activity needs to be recorded for later use, such as training and onboarding.And of course, meetings requiring any sort of privacy or security (which is EVERY meeting, as far as I am concerned) are squarely in BlueJeans' sweet spot. It is truly wonderful not having to even think about the possibility of uninvited "guests" crashing the party, nor having to deal with clumsy, tacked-on "security" measures.
Chris Vacano | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
BlueJeans
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
BlueJeans
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.7
BlueJeans
User templates
8x8 X Series (Formerly Virtual Office)
6.9
BlueJeans
Call reports
8x8 X Series (Formerly Virtual Office)
6.9
BlueJeans
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
BlueJeans

Call Management

8x8 X Series (Formerly Virtual Office)
7.6
BlueJeans
Answering rules
8x8 X Series (Formerly Virtual Office)
7.3
BlueJeans
Call recording
8x8 X Series (Formerly Virtual Office)
7.8
BlueJeans
Call park
8x8 X Series (Formerly Virtual Office)
7.4
BlueJeans
Call screening
8x8 X Series (Formerly Virtual Office)
7.3
BlueJeans
Message alerts
8x8 X Series (Formerly Virtual Office)
8.0
BlueJeans

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.2
BlueJeans
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.9
BlueJeans
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.7
BlueJeans
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
BlueJeans
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.6
BlueJeans

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.2
BlueJeans
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.1
BlueJeans
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.4
BlueJeans

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.1
High quality audio
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.6
High quality video
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.4
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
BlueJeans
7.3
Mobile support
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.3

Screen Sharing

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.2
Desktop sharing
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.7
Whiteboards
8x8 X Series (Formerly Virtual Office)
BlueJeans
7.7

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.2
Calendar integration
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.4
Meeting initiation
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.6
Integrates with social media
8x8 X Series (Formerly Virtual Office)
BlueJeans
7.0
Record meetings / events
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.5
Slideshows
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.4

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.1
Live chat
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.3
Audience polling
8x8 X Series (Formerly Virtual Office)
BlueJeans
7.9
Q&A
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.0

Online Events Security

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.2
User authentication
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.4
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.2
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
BlueJeans
8.1

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

BlueJeans

  • Multiple options to connect (mobile devices, PCs using browser OR app, VC Room systems)
  • Ease of connection (once you are used to it)
  • Relatively low bandwidth works well as compared to most other competing platforms
  • I have found customer service to be particularly responsive, and rare occasions when they fail to come up with an answer/solution.
  • Options for layouts (for participant videos); beats most other competing platforms, though it could still be improved
  • Live streaming to Facebook Live/Workplace
  • Almost unlimited recording (soft limit of 50GB)
Vipin Khanna | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • At times call quality with callers outside the 8x8 system at times is poor.
  • Voicemail boxes are not very large, and can fill quickly.
  • A means to mark all received faxes at one time as read within Virtual Office would be nice.
Christopher Alcumbrack | TrustRadius Reviewer

BlueJeans

  • It would be helpful if the meeting organizer didn't have to open the line with their credentials in order to start.
  • I think it would be good if when having a large call with multiple rooms that the screen splits between all video callers. Other times, it flickers between different screens even if the person on the other screens isn't speaking.
  • It would be great if BlueJeans had an added chat feature so that people could share links whilst talking on video or voice.
Isabel Olivadoti | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

BlueJeans

BlueJeans 8.8
Based on 20 answers
We are heavily invested in another platform. However the features are not quite the same as BlueJeans. If they do become more like BlueJeans (especially the video sharing), then our need for BlueJeans would significantly decrease. An even better option would be if they bought BlueJeans...
Marcus Manderson | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 13 answers
I have found both the use, and administration of 8x8 to be very straight forward. After a brief period of familiarization all of my users have found the use of the system quite simple. The system is scalable in some regards as it allows for simple use, or more broad usage of features. You can simply have a desk phone, and use the system like a simple phone. Or you can use the Virtual Office program and app to use all of the features offered.
Christopher Alcumbrack | TrustRadius Reviewer

BlueJeans

BlueJeans 8.8
Based on 210 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

BlueJeans

BlueJeans 9.7
Based on 5 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson | TrustRadius Reviewer

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

BlueJeans

BlueJeans 9.6
Based on 5 answers
We haven't experienced any significant slowdown that wasn't directly related to end user poor bandwidth.
David Sharman | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.7
Based on 104 answers
Very easy to use. In this day of age, finding a company with a great product, competitive pricing and top ofthe line customer service is hard to do. We found it with 8x8 and look forward to using it for many years to come.We also will be happy to recommend it to anyone else who is looking for suggestions.
Tim Layton | TrustRadius Reviewer

BlueJeans

BlueJeans 9.2
Based on 24 answers
The fact that I normally get a response within the hour to my tickets, and can reach out to our rep via slack during normal business hours has been great. this has been far above what we have gotten from other vendors and has really made the transition a lot easier
Ryan Scherding | TrustRadius Reviewer

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.8
Based on 2 answers
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.3
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

BlueJeans

BlueJeans 8.6
Based on 23 answers
Well, I hear from many of my clients and other contacts that they find Microsoft Teams/Zoom much easier to use, and that they do not like BlueJeans. I disagree. First, I do not like seeing blank windows of participants who have turned off their video (and many do, given they do not wish to be seen at home, or in casual attire); however, I do use Teams or Zoom or Webex at times. I did not find it difficult to implement BlueJeans in my organization, and those who have used Teams, Webex, or Zoom say the same about these platforms.
Vipin Khanna | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
Josh Kim | TrustRadius Reviewer

BlueJeans

I have used Skype, Facebook Messenger, Google Hangouts, Zoom, and others. BlueJeans and Zoom are the best products are out there for meetings that require interactive presentations and formality. I believe both products are good. Preference by the people I serve is typically which product they became familiar with first or which product others are using. People want to run a meeting without a hitch, BlueJeans certainly provides that.
Jamie Nutter | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

BlueJeans

BlueJeans 9.8
Based on 4 answers
We don't use the EMS.
David Sharman | TrustRadius Reviewer

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • We were able to use desk phones we already had minimizing the initial investment.
  • It allowed us to transition to remote work seamlessly when the need arose.
  • Users required less training because the features were similar to other commonly used phone systems.
Bret Miller | TrustRadius Reviewer

BlueJeans

  • Easier to find consistent meeting times because no travel is involved and no room reservations required.
  • I find that we use our time during the meetings more efficiently, sticking to the set time.
  • Having a record of the meeting benefits those who were not able to attend, but it also helps when writing yearly reports if we need to refer back to a particular discussion.
Tammy M. McCoy, Ph.D. | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.0
BlueJeans
8.7

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
BlueJeans
8.8

Usability

8x8 X Series (Formerly Virtual Office)
7.7
BlueJeans
8.8

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
BlueJeans
9.7

Performance

8x8 X Series (Formerly Virtual Office)
7.6
BlueJeans
9.6

Support Rating

8x8 X Series (Formerly Virtual Office)
5.7
BlueJeans
9.2

Online Training

8x8 X Series (Formerly Virtual Office)
BlueJeans
8.8

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.3
BlueJeans
8.6

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
BlueJeans
9.8

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