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Top Rated
317 Ratings
63 Ratings
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Score 9.3 out of 100

The Okta Identity Cloud

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Top Rated
317 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

The Okta Identity Cloud

[The] Okta [Identity Cloud] is great when your business has grown to the size that you have multiple users accessing one centralized portal or platform that you want to keep protected. However, if you are just a smaller group, perhaps services like Last Pass would be better suited for below the same price point.
Zach Yokum | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.7
ID-Management Access Control
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.8
ID Management Single-Sign On (SSO)
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
9.2
Multi-Factor Authentication
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
9.2
Password Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.5
Account Provisioning and De-provisioning
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.5
ID Management Workflow Automation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.2
ID Risk Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.3

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

The Okta Identity Cloud

  • It is simple to use for logins, which helps get users up and running with the program.
  • It is secure, which helps us ensure that users can securely trust the program with their logins.
  • It is scalable across the organization, which helps us integrate Okta with multiple different applications.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • IBM CXA leverages script tagging to inspect specific behaviour patterns. A tagging engine against your web assets is a must-have to simplify script insertion and avoid having to leverage internal IT resources to modify web code.
  • Tag management is perhaps the most challenging aspect of IBM CXA. In our view, this could be abstracted further and therefore simplified.
  • We would like to see connectors with UBX to common platforms such as CRM, marketing automation. The more this is readily available, the quicker the time to value for clients.
Chris Hall | TrustRadius Reviewer

The Okta Identity Cloud

  • Support, period. Support is the one area where Okta really needs to up their game. When I decide to open a support ticket it's because I've read the documentation and have hit a point where I'm stuck and when I receive a response referencing some documentation, it's infuriating. It's actually quite a bit beyond infuriating and I've brought it up with Okta support managers and even upgraded our support level, but I still feel as if Okta's default is to deflect and try to close tickets. It's easily among the worst support and Professional Services experiences I've ever encountered.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult
Nick Preese | TrustRadius Reviewer

The Okta Identity Cloud

The Okta Identity Cloud 8.0
Based on 18 answers
Okta has a passion to provide secure and scalable identity solution. Their passion has come across as advocacy in a way that has deepened my knowledge of the field of authentication. I took identity for granted before but after seeing features such as external authentication I know that Okta can enable my business to reach new heights
Devin Garrett | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

The Okta Identity Cloud

The Okta Identity Cloud 9.0
Based on 1 answer
Some of its features are great and some are slightly complex and not easy without vendor support.
Anonymous | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

The Okta Identity Cloud

The Okta Identity Cloud 8.3
Based on 24 answers
We've had a few support cases over the years and every case has been handled by the Okta support team beautifully. We received clear answers to questions we had regarding setup and even were provided simple to follow guides on how to setup their product to use with custom applications.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.
Tanu Chahal | TrustRadius Reviewer

The Okta Identity Cloud

TransferWise has used Google Single Sign On service and Amazon IAM capabilities, and I have used Microsoft Single Sign On and User Authentication services before in previous companies - Okta is simple to use and easy to integrate with other providers, compared to the alternatives - since they are focused on this area, they can deliver better user experience than large companies that try to sell their software productivity tools as a bundle.
Daniel Anjos | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Best tool to measure and track our website activity.
  • Gives us an idea of which strategy on our layout is working better.
  • Representation of data through graphs and charts is very helpful.
Rohan Kashyap | TrustRadius Reviewer

The Okta Identity Cloud

  • The Okta Identity Cloud single sign-on managed to replace 2-3 different pieces of software we had been using to manage user-level access
  • Now that it's up and running it's super easy to deploy
  • With it's mobile app we also can now reach our entire employee base globally
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Editions & Modules

Additional Pricing Details

The Okta Identity Cloud

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

The Okta Identity Cloud Editions & Modules

Edition
Single Sign on$2.001
Single Sign on Adaptive$5.001
Multi Factor Authentication$3.001
Multi Factor Authentication Adaptive$6.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
9.5
The Okta Identity Cloud
8.9

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
The Okta Identity Cloud
8.0

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
9.0

Reliability and Availability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.6

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.3

Online Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
1.0

Add comparison