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Top Rated
184 Ratings
45 Ratings
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Score 7.6 out of 100

The Okta Identity Cloud

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Top Rated
184 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

The Okta Identity Cloud

Okta is great for organizations that need a unified, single sign-on application for various websites and internal applications. Also, if you need 2FA, Okta Workforce does it very well. I couldn't see a scenario where Okta wouldn't be appropriate, as it integrates directly into your current authentication solution, whether that be Active Directory, LDAP or some other form. It also could be the sole provider of authentication if needed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
9.0
ID-Management Access Control
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.8
ID Management Single-Sign On (SSO)
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
9.6
Multi-Factor Authentication
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
9.6
Password Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.7
Account Provisioning and De-provisioning
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.9
ID Management Workflow Automation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.3
ID Risk Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
9.1

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

The Okta Identity Cloud

  • The adaptive MFA is really flexible to each organization's needs. Being able to adjust MFA requirements based on location and application helps protect the data that needs to be protected, but allows for ease of use for other applications that don’t require as stringent protections.
  • Multiple levels of administrative rights allow organizations to distribute responsibilities to different teams and allowing them to assist in the administration. Examples are an IT Help Desk Team and an Application Security Team.
  • Set up is actually quite simple. Some applications do require a little more assistance, but for the most part, its applications are easy to integrate.
Chase Palmer, CISSP | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

The Okta Identity Cloud

  • Okta offers a few different pricing tiers but for what I'm using it for the price could be better. Since they offer different pricing tiers it's just a matter of matching up what you need the product to do and what you're willing to pay for.
Devin Garrett | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

The Okta Identity Cloud

The Okta Identity Cloud 8.0
Based on 18 answers
They've shown that they're committed to maintaining a great core product while expanding to be more all-encompassing. They've released the first version of Okta Mobility Management, which is a completely different approach to a traditional MDM-type solution. While we don't use it yet, we're looking forward to how they develop it. It's a good example of a company that's still really growing, but doing it well.
Brian Farrell | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

The Okta Identity Cloud

The Okta Identity Cloud 9.0
Based on 1 answer
Some of its features are great and some are slightly complex and not easy without vendor support.
Anonymous | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

The Okta Identity Cloud

The Okta Identity Cloud 8.6
Based on 24 answers
Their support team has always been extremely responsive and more than willing to go above and beyond the call of duty. They've done screen shares between our help desk staff and end users to work through issues. They are quick to respond and genuinely care about getting issues resolved. Couldn't be happier.
Sam Dresser | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

The Okta Identity Cloud

Okta and Ping are similar but the future has been laid out for us by Okta and we believe that that is the correct path for our company and IT team to follow. We try to make sure that we are making progress that we can apply to everything we do and not limit ourselves. We feel that Okta gives us the best chance to do this
JJ McMahon | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

The Okta Identity Cloud

  • The IT resources were high before Okta. Okta helped us bring those costs down.
  • Okta has helped us be more secure and thus helped us with our exposure to unauthorized account access.
  • Industry adoption of Okta has made it easy to interface with other third party SaaS and services.
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

The Okta Identity Cloud

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
The Okta Identity Cloud
9.0

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
The Okta Identity Cloud
8.0

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
9.0

Reliability and Availability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.6

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
8.6

Online Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
The Okta Identity Cloud
1.0

Add comparison