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40 Ratings
Top Rated
179 Ratings
40 Ratings
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Score 7.9 out of 101
Top Rated
179 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Acquia

How much money do you have, and how much support do you need?Those are the biggest questions that you need to ask yourself when determining if you want to procure Acquia services. The cost for us was low compared to paying our own employees to run the type of system provided to us by Acquia. But the cost would be much higher for non-enterprise customers who are just looking to have their sites hosted for them. In the end, you get what you pay for - world-class Drupal hosting backed by highly effective customer support.
Eric Steinborn profile photo

MindTouch

It's good at easily creating and housing all our documentation/articles.It has a simple and effective way for customers to contact support. With the 3 contact methods appearing on certain pages of the site. And a good support contact form that integrates with our Salesforce.The user community features look to be a good fit for us, but we've not implemented it yet because our engineering department still needs to prepare the single-sign-on for us.It's not as appropriate for housing all our video tutorials. Right now we can put each video on its own page and list them similar to articles. It would be better if we could easily move and navigate between videos without having to click into individual pages. It'd also be nice to have more linking/association between videos and articles of the same subject matter.It's not as appropriate for offering our live class schedule or registration. I'd like to see a GoToMeeting integration. Or even a good way to display classes on a calendar, with the ability to filter which classes display on the calendar.
Kristen Kiley profile photo

Feature Rating Comparison

Security

Acquia
8.8
MindTouch
Role-based user permissions
Acquia
8.8
MindTouch

Platform & Infrastructure

Acquia
8.5
MindTouch
API
Acquia
9.0
MindTouch
Internationalization / multi-language
Acquia
8.1
MindTouch

Web Content Creation

Acquia
7.4
MindTouch
WYSIWYG editor
Acquia
8.0
MindTouch
Code quality / cleanliness
Acquia
8.9
MindTouch
Admin section
Acquia
7.8
MindTouch
Page templates
Acquia
8.0
MindTouch
Library of website themes
Acquia
6.0
MindTouch
Mobile optimization / responsive design
Acquia
7.0
MindTouch
Publishing workflow
Acquia
7.8
MindTouch
Form generator
Acquia
6.1
MindTouch

Web Content Management

Acquia
8.5
MindTouch
Content taxonomy
Acquia
8.0
MindTouch
SEO support
Acquia
9.1
MindTouch
Bulk management
Acquia
7.7
MindTouch
Availability / breadth of extensions
Acquia
9.1
MindTouch
Community / comment management
Acquia
8.6
MindTouch

Pros

  • Provides a dev, test, and live environment for deployment
  • Varnish cache available to all levels of service
  • Easy to manage team roles and users
  • Cloud API for additional deployment hooks and processes
Kyle Taylor profile photo
  • Good privacy settings for each page. I can set a new article to semi-private until it's approved to go live. And I can send a link to that page out for review.
  • Good tracking on each page history.
  • Ability to view and restore previous page versions.
  • I like the category search bars that only search the current category.
Kristen Kiley profile photo

Cons

  • "Scheduled" maintenance windows are often non-negotiable, vague and too abrupt.
  • The support escalation is slower than would be expected from a provider focused on enterprise availability.
  • The platform is rigidly composed in a way that serves Acquia's need to serve a wide customer base, and is thus sometimes not ideal for your use case.
Jason Smith profile photo
  • Localization/translation solution and workflow is cumbersome. At the moment we translate to one language, but can foresee complexities in change management if we needed to manage many locales.
  • Improved documentation on advanced topics, such as working with underlying css classes and understanding dependencies. Overall though, Mindtouch documentation has improved significantly over the years.
Carol Menzigian profile photo

Likelihood to Renew

Acquia10.0
Based on 8 answers
Acquia Cloud fits perfectly with our workflow and they have been rock solid in reliability and support.
Aj Blosser profile photo
MindTouch8.8
Based on 18 answers
We've put lots and lots of content into the MindTouch system, of course, so that makes it harder to opt out, but we're also very pleased with their rate of development and weekly pushing of improvements, as well as their response and solutions to our questions and input All in all, a winning combination.
Olav Andreas Frenning profile photo

Usability

No score
No answers yet
No answers on this topic
MindTouch7.3
Based on 29 answers
My left nav bar keeps closing in on my content when in View mode. My tables are skewed and could be improved. Auto-Fit of columns can be improved...
Indira Jambulingam profile photo

Performance

No score
No answers yet
No answers on this topic
MindTouch7.9
Based on 10 answers
It feels very responsive both in editor mode and when browsing and searching for content as an unauthenticated user of the site. Service windows are announced well ahead of time, so I have never experienced downtime to the extent that I have been unable to get work done.
Olav Andreas Frenning profile photo

Support

No score
No answers yet
No answers on this topic
MindTouch7.4
Based on 31 answers
I think the support overall is good. They are quick to respond to requests and very interested in helping. We have, however, had issues come up that they have not been able to help us fix -- even at a tier 2 level. Thank goodness we had a developer on contract who was able to fix what we needed.
Lisa Fontaine profile photo

Online Training

No score
No answers yet
No answers on this topic
MindTouch8.8
Based on 5 answers
Written documentation and videos are very good and have helped on numerous occasions when I've had to look up how to accomplish a certain task. The reason I have not given a full score is mainly because there have been some inaccuracies in the documentation because updates to the MindTouch framework have slightly changed the way things work. But this is usually the same type of challenges I face when making documentation for the software solution we develop. So all in all I'm very satisfied with both the personal webinars and the online documentation MindTouch provides for their service.
Olav Andreas Frenning profile photo

Implementation

No score
No answers yet
No answers on this topic
MindTouch7.9
Based on 10 answers
Implementation was fairly quick. Migration of content from our old CMS could be started right away, while we had a design agency work on the visual aspects of the site. Although some tweaking and CSS troubleshooting was required underway, the system was functional and could be used by ourselves and our customer base from the first week of launch, albeit without the custom styling completely implemented. I'd say that's pretty good.
Olav Andreas Frenning profile photo

Alternatives Considered

Acquia is a leader in managed Drupal hosting, knowledge and supporting infrastructure.
Jason Smith profile photo
MindTouch wasn't the cheapest option we considered, but it was the best value. It gave us the most features, controls, flexibility, and growth opportunity for the money we paid for it. We did not need a ticketing solution, and a lot of the offerings we evaluated were stronger in content areas but were tied directly to ticking solutions we didn't need.
Harry Kaplowitz profile photo

Scalability

No score
No answers yet
No answers on this topic
MindTouch2.1
Based on 3 answers
We tried to migrate to MindTouch for 5 months and failed, remained with Zendesk
Ziv Peled profile photo

Return on Investment

  • Completely negated any dev time troubleshooting the platform, freeing us up to develop the website.
Andy Thornton profile photo
  • MindTouch allows our customers to self-serve when learning our product, reducing support call volume and allowing them to become super-users.
  • Internal content can be shared quickly and easily, saving time when completing proposals for new clients.
  • Documentation can be made available and updated immediately, allowing us to provide more responsive support to our customers.
Ozzie Gardner profile photo

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MindTouch

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$0*
1.  included with license
Additional Pricing Details