What users are saying about

ActiveDEMAND

3 Ratings

ActiveDEMAND

3 Ratings
Score 10 out of 101

Oracle Responsys

62 Ratings
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

ActiveDEMAND

When choosing a marketing automation system, it is important to think of what exactly you want it to do. I think no matter what you are hoping to get out of a marketing automation platform, you can achieve it with ActiveDEMAND. It can be used for simple/basic marketing email sending and campaign execution or it can be used to develop a microsite, create sales and marketing kiosks, run multi-step campaigns, host protected assets or whatever you want to do with it. You can easily choose (or ignore) the modules and features to be as creative as you choose to be.
No photo available

Oracle Responsys

Dynamic content is well suited and easy to use. The ability to import data and then filter off it for audience filters and content within the email is extremely robust and fairly easy to use. The program functionality is also robust and you can create very detailed email programs for things like on boarding, engagement, retention, etc. It is not well suited for things like sending automatically emails off of RSS feeds from the blog because it takes a lot of developing in XML code.
Michelle A Hiland profile photo

Feature Rating Comparison

Email & Online Marketing

ActiveDEMAND
9.5
Oracle Responsys
WYSIWYG email editor
ActiveDEMAND
9.2
Oracle Responsys
Dynamic content
ActiveDEMAND
9.6
Oracle Responsys
Ability to test dynamic content
ActiveDEMAND
9.6
Oracle Responsys
Landing pages
ActiveDEMAND
9.0
Oracle Responsys
A/B testing
ActiveDEMAND
9.6
Oracle Responsys
Mobile optimization
ActiveDEMAND
9.6
Oracle Responsys
Email deliverability
ActiveDEMAND
9.6
Oracle Responsys
List management
ActiveDEMAND
9.2
Oracle Responsys
Triggered drip sequences
ActiveDEMAND
9.6
Oracle Responsys

Lead Management

ActiveDEMAND
9.0
Oracle Responsys
Lead nurturing
ActiveDEMAND
9.6
Oracle Responsys
Lead scoring and grading
ActiveDEMAND
9.0
Oracle Responsys
Data quality management
ActiveDEMAND
8.6
Oracle Responsys
Automated sales alerts and tasks
ActiveDEMAND
8.6
Oracle Responsys

Campaign Management

ActiveDEMAND
9.4
Oracle Responsys
Calendaring
ActiveDEMAND
9.6
Oracle Responsys
Event/webinar marketing
ActiveDEMAND
9.2
Oracle Responsys

Social Media Marketing

ActiveDEMAND
8.6
Oracle Responsys
Social sharing and campaigns
ActiveDEMAND
8.6
Oracle Responsys
Social profile integration
ActiveDEMAND
8.6
Oracle Responsys

Reporting & Analytics

ActiveDEMAND
9.2
Oracle Responsys
Dashboards
ActiveDEMAND
8.8
Oracle Responsys
Standard reports
ActiveDEMAND
9.2
Oracle Responsys
Custom reports
ActiveDEMAND
9.6
Oracle Responsys

Platform & Infrastructure

ActiveDEMAND
9.6
Oracle Responsys
API
ActiveDEMAND
9.0
Oracle Responsys
Role-based workflow & approvals
ActiveDEMAND
9.0
Oracle Responsys
Customizability
ActiveDEMAND
9.6
Oracle Responsys
Integration with Salesforce.com
ActiveDEMAND
10.0
Oracle Responsys
Integration with Microsoft Dynamics CRM
ActiveDEMAND
10.0
Oracle Responsys
Integration with SugarCRM
ActiveDEMAND
10.0
Oracle Responsys

Pros

  • Template development and brand management - ActiveDEMAND makes it simple to maintain your brand identity and a consistent look and feel across campaigns using templates and brand identities that are easy to set up and easy to incorporate into every piece of collateral you develop.
  • Use of variables for replicated content - This is super convenient! Templates can be created and then the campaign can be cloned (in its entirety or just the assets you need) and reused allowing for simple updates to be made to the variables in minutes. This makes executing campaigns very simple and quick once your templates are built the way you want them.
  • Responsive design - This is a MUST in modern digital marketing and ActiveDEMAND does this really well. You can view all screen size renders as previews as you build your assets and all the modules are built to work with responsive technology so you can be confident that the assets you create and share with customers won't break and will look great on all devices.
  • It just works. - Everything from creating logic steps to editing the items you create just works really really well.
  • Support - the support team has been amazing. Live chat and ticket submission facilities make it easy to get help when you need it and tickets are resolved quickly and effectively. There is also a good knowledge base of self help articles available online.
No photo available
  • Trigger programs can be highly customized and segmented.
  • Filtering for audiences is very powerful, but SQL skills are often required for more advanced filters.
  • Customer records can be highly customized to accept business-specific variables.
Kelly Saux profile photo

Cons

  • Reporting - Though the reporting is extensive and very very good... I sometimes miss a simplified view of email opens/clicks/link clicks etc.
  • Don't get me wrong, you can get to this data in ActiveDEMAND relatively easily, the default views through the campaign dashboard are just quite detailed (which some people would probably prefer) and I just don't think that we need that level of reporting on first glance. That being said, I do love the option to drill down and uncover the complex detailed data when i do want it (ActiveDEMAND is very good at this).
  • One element of reporting that I would also like would be an event registrant report showing all registered people (this part exists) and their responses on the registration form they completed to register for the event. (These things would be dietary restrictions, industry, customized responses to other event related questions).
  • I also wish the reports autorefreshed more frequently.
  • ICS Files - Right now there are work arounds for loading an ICS file (Calendar meeting invite file) that can be accessed in campaign assets. I just wish this was more native to the tool.
  • Archive Filing - Now, first of all, it is so amazing that ActiveDEMAND even has an archiving feature... I LOVE this. One small downside, however, is that the archiving cannot be organized using a folder structure or anything. I would like to be able to group my live events together, then group my webinars together etc.
No photo available
  • The tool is not intuitive and really requires a dedicated expert with strong HTML/CSS and SQL skills to get the most out of it.
  • Any additional custom work done by the Oracle Responsys team is almost always prohibitively expensive.
  • Most marketers like to get into the data and dig through it to uncover opportunities. This is very difficult in Responsys as the tool is overly technical and disjointed. Again, you will need a dedicated expert resource to run the tool or even reporting.
Kelly Saux profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Oracle Responsys9.0
Based on 2 answers
We believe Responsys offers the largest feature set in the industry. While it took some time for us to ramp up and feel confident using all the features in the beginning, we're now in a good position to take full advantage. Our investment is paying off in terms of regular, targeted interaction with our customers and prospects, driving traffic to our site and generating additional revenue
No photo available

Usability

No score
No answers yet
No answers on this topic
Oracle Responsys8.2
Based on 1 answer
The system is robust but usable. Just like with any new system, there will be a learning curve.
Shenea Edison profile photo

Support

No score
No answers yet
No answers on this topic
Oracle Responsys4.0
Based on 1 answer
Too often the support team is unable to answer my question or I have to explain the issue over and over.
Mike Bernard profile photo

Alternatives Considered

ActiveDEMAND is much more robust than most of the above products. It does more and provides more detailed analytics. It is also very user friendly. The user interface is nice and it is very easy to navigate the tool. The brand identity and replicated content are two areas where ActiveDEMAND really shines compared to competitors.
No photo available
Oracle/Responsys has a more mature feature set, a better professional team, and simpler/single app pricing.
Juston Brommel profile photo

Return on Investment

  • Simplified email marketing and event management
  • Better tracking of leads
  • Better intelligence about which initiatives are working well and where future opportunities lie
  • Less reliant on IT department/third party to execute our online marketing
No photo available
  • Increased efficiency for creating, launching and optimizing programs.
  • More accurate automated 1:1 marketing programs.
  • Better analytics and better program optimization.
Juston Brommel profile photo

Pricing Details

ActiveDEMAND

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
ActiveDEMAND Editions & Modules
ActiveDEMAND
Edition
Call Tracking
$31
Email Marketer
$72
Small Business Marketer
$692
Corporate Marketer
$1992
Agency Marketer
$7992
1. Per Phone Number/mth
2. Per Month [Unlimited Users]
Additional Pricing Details

Oracle Responsys

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
16,250.00*
1.  per account
Oracle Responsys Editions & Modules
Oracle Responsys
Additional Pricing Details
Oracle Responsys pricing covers marketing messages sent across Email, SMS, MMS, Push, Social, Display, and Web.