ActivTrak vs. DeskTime

It's well-suited for offices with a mid- to large-sized employee base. I often review ActivTrak first before going to the employee with performance questions. We have 35+ people, and it is hard to keep track of them without a regularly updated performance tracking system. I do think that a small office might be offended by the tracking.

When we made the decision to go cloud based and send our employees home to work remotely we needed something that would help us and them manage their time and keep everyone on track. Desktime makes the team more aware of how they are spending their time both individually and as a team. It allows them to see and track what makes them most productive and what times of the day they are most engaged. Keeps projects on track.

Incentivized

• Tracking the teams active time on their computers
• Providing the data to managers to see if there is anything to double click into. If an employee is underperforming and ActivTrak gives us data that shows bandwidth issues, we can address that with the employee quickly

Incentivized

• Personal time management
• Customer Service
• Easy to use UI

Incentivized

• A more detailed explanation is required when updating specific titles within the system. For instance, total time has recently become "screen time". An email notification of this change and its implications would have gone a long way.
• Easier to read the Activity Log in reporting. Sometimes, when downloading large amounts of reports, it can be cumbersome and challenging to navigate through them.
• Customized reports feature.

Incentivized

• App resources usage - it's lagging sometimes

Incentivized

We have been using it for several years and find the benefits are quite excellent for the cost so we will renew again next year.

Incentivized

ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation

Incentivized

It's never been down.

Incentivized

Have not received any issues with Activtrak's performance in regard to loading pages, reports, or other systems.

Incentivized

Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.

Incentivized

There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.

Incentivized

I am unsure, to be honest. I have not had much exposure to different productivity software. I lucked out by using Active Trak first. I do not feel the need to investigate or review other productivity software. I would recommend ActiveTrak to other companies, users, or those searching for productivity software.

Incentivized

Desktime is the first time management software I have used.

Incentivized

The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.

Incentivized

• Real-time productivity metrics and detailed workforce analytics have allowed us to better understand our workforce and make adjustments for better productivity.
• Because we were able to curb bad habits, team behavior is at an optimal level.
• Since our productivity level has gone up, the return on our investment in staffing has risen.

Incentivized

• Increased awareness of own time management
• Better understanding of ticket time predictions vs reality
• Easier observation of team's out of office status

Incentivized