What users are saying about
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Top Rated
94 Ratings
6 Ratings

ActivTrak

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Top Rated
94 Ratings
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Score 8.7 out of 100
6 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

ActivTrak

Perfect for keeping track of remote employees, and it isn't detectable. Therefore, employees will act naturally.Also makes note of downtime as well, another plus.Being in a smaller office environment, it's not something I'd use in the office because employees are easier to keep tabs on. ActivTrak definitely has more pluses than minuses.
Christopher Kowalski | TrustRadius Reviewer

DeskTime

When we made the decision to go cloud based and send our employees home to work remotely we needed something that would help us and them manage their time and keep everyone on track. Desktime makes the team more aware of how they are spending their time both individually and as a team. It allows them to see and track what makes them most productive and what times of the day they are most engaged. Keeps projects on track.
Shanna Kostopulos | TrustRadius Reviewer

Feature Rating Comparison

Workforce Analytics

ActivTrak
8.1
DeskTime
Automated data collection
ActivTrak
8.8
DeskTime
Data analysis
ActivTrak
8.4
DeskTime
Benchmarking
ActivTrak
7.7
DeskTime
Pre-built content
ActivTrak
8.0
DeskTime
Data management
ActivTrak
8.0
DeskTime
Self-service insights
ActivTrak
7.6
DeskTime

Pros

ActivTrak

  • The alarms feature is wonderful. In the past, we have had employees save company files to an external device and we had no idea. Having the ability to trigger an alarm and capture screenshots when this occurs is extremely helpful.
  • The analytics provide a good bit of insight. For example, we have an employee who wasn't getting any work done, because he was constantly evaluating software that would make his job easier. We were easily able to see what he was spending his time on by using reports as well as looking at the dashboard where you are able to view a breakdown of categories.
  • Screen capturing is extremely beneficial. Instead of trying to piece a puzzle together, you can simply view the screenshot.
Kelly Smith | TrustRadius Reviewer

DeskTime

  • Personal time management
  • Customer Service
  • Easy to use UI
Anonymous | TrustRadius Reviewer

Cons

ActivTrak

  • Agent sometimes stops reporting for no apparent reason, causing discrepancies of data.
  • There is no information about software limitations or restrictions, we found out that the agent doesn't work on older versions of MAC OS.
  • Uninstalling agent from a machine sometimes does not cause it to stop showing as a user on the list, it just stops it from reporting data
Anonymous | TrustRadius Reviewer

DeskTime

  • App resources usage - it's lagging sometimes
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ActivTrak

ActivTrak 9.1
Based on 1 answer
We have found it to be an invaluable tool to increate employee productivity and focus.
Anonymous | TrustRadius Reviewer

DeskTime

No score
No answers yet
No answers on this topic

Usability

ActivTrak

ActivTrak 9.3
Based on 28 answers
ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation
Anonymous | TrustRadius Reviewer

DeskTime

No score
No answers yet
No answers on this topic

Reliability and Availability

ActivTrak

ActivTrak 8.2
Based on 1 answer
It's never been down.
Anonymous | TrustRadius Reviewer

DeskTime

No score
No answers yet
No answers on this topic

Performance

ActivTrak

ActivTrak 7.3
Based on 1 answer
Some reports are a little slow to load based on the size of record sets returned.
Anonymous | TrustRadius Reviewer

DeskTime

No score
No answers yet
No answers on this topic

Support Rating

ActivTrak

ActivTrak 9.5
Based on 26 answers
Support is very easy. Live chat or a ticketing system. The support is helpful and kind.They are experts in their software and with the Employee Activity Tracking space; they know how to make it do what you want it to do and they'll help you do it. We've used their support sparingly. We've found that the software is powerful and feature rich; but also, has great documentation and support is there when we still are needing a nudge.
Anonymous | TrustRadius Reviewer

DeskTime

No score
No answers yet
No answers on this topic

Implementation Rating

ActivTrak

ActivTrak 9.1
Based on 1 answer
IT was as easy as pushing the agent out to the machines that needed to be tracked.
Anonymous | TrustRadius Reviewer

DeskTime

No score
No answers yet
No answers on this topic

Alternatives Considered

ActivTrak

We selected ActivTrak for ease of use, cost, features and privacy. There is no keylogging in ActivTrak, which can be a violation of HIPAA. Our clients appreciate that ActivTrak tracks employee behavior without outright spying on employees.
Jonathan Sheldon | TrustRadius Reviewer

DeskTime

Desktime is the first time management software I have used.
Shanna Kostopulos | TrustRadius Reviewer

Return on Investment

ActivTrak

  • We had to do staff reductions because of COVID. ActivTrak helped us identify employees that either need to be laid or or reassigned [due] to inactivity.
  • We have caught users surfing porn at work and corrected them before it turned into a sexual harassment lawsuit.
  • We have caught data theft before it became a large issue and prevented further theft.
Michael Wright | TrustRadius Reviewer

DeskTime

  • Increased awareness of own time management
  • Better understanding of ticket time predictions vs reality
  • Easier observation of team's out of office status
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ActivTrak

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ActivTrak Editions & Modules

Edition
Free$0.001
Advanced$9.002
Premium$15.002
  1. user/month
  2. user/month billed annually
Additional Pricing Details

DeskTime

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

DeskTime Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ActivTrak
8.5
DeskTime
9.3

Likelihood to Renew

ActivTrak
9.1
DeskTime

Usability

ActivTrak
9.3
DeskTime

Reliability and Availability

ActivTrak
8.2
DeskTime

Performance

ActivTrak
7.3
DeskTime

Support Rating

ActivTrak
9.5
DeskTime

Implementation Rating

ActivTrak
9.1
DeskTime

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