ADP Vantage HCM is a platform combining HR, payroll, benefits, talent management and time & attendance. ADP promotes dedicated HR representatives to work with businesses.
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PSA
Score 5.8 out of 10
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Upland PSA helps professional services teams grow their business.
[ADP Vantage HCM is] great for big organizations with complex processes and who need all the features/functionalities provided by the platform. May not be very suitable for smaller companies who aren't as elaborate in terms of their HR processes and the enterprise licensing costs can be slightly prohibitive. Great for companies looking for plug-and-play solutions which need minimal/no customization off the shelf.
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects). With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
User Security Granularity: I can fine-tune access exactly, rather than give someone too little or too much access.
Employee Data Security: All of our data is secure and encrypted by ADP. I do not have to manage security beyond keeping users from giving their username and password to someone. The rest is out of sight and out of mind, handled by ADP.
Out of the Box Functionality: While we did have to make configuration decisions in implementation, the functions and customizations we make inside of ADP all function from day one and are not affected by security updates, new versions, or patches. With other highly customized products, any update to the stock system poses a threat to functionality. ADP Vantage does exactly what we want it to do, the way we want it, and without being disabled by ongoing life-cycle management by ADP.
We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
Tenrox has a great email reminder system for when people need to submit or approve timesheets.
[The] tax setup section needs more work, it is unclear sometimes if we need to set up tax in Smart Compliances or somewhere else, and then the rode to make that tax active and add it to the employee.
[The] payroll audit could be more clear and include more data from all adjustments, for example, if there is [a] salary rate change, there [are] not flags to check that in [the] audit section of the payroll.
Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
(The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Because we have only been using the system for 5 years, we will continue using this service until our business outgrows the support we need or is unable to meet our needs. we need a system that will integrate with our carriers and well as our general ledger system. We are currently looking for another GL system to fit our needs that will need to integrate with ADPVantage
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
It's a great product and the enhancements make it better all the time. I feel there are some areas that are severly lacking attention, such as Garnishments. This area of the product is not user friendly at all and ADP has not made an enhancement here since we went live 2012.
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
The software just works. I can count on one hand the number of actual outages I have experienced in the last 10 years. We have had slowdowns, where response/processing time was slow, but those too are few and far between. The redundancies and backups they have in place at ADP mean my resources are available all the time. The only reason I say 9 of 10 is because there are times when an update or patch will cause an issue in another part of the system that usually isn't discovered prior to the patch/update's implementation. These have happened several times. The plus side is that these are almost always resolved immediately.
Pages do load pretty swiftly, and reports do not take too long. However, I have noticed that most reports become available sooner than some. Which if you are trying to process payroll, it may slow you down and tends to be time consuming when you're in a crunch
The support for ADP Vantage HCM is mostly excellent. Sometimes it can be hard to reach an ADP representative that is knowledgeable in whatever area you are having difficulty but for the most part it is very good. For the weaknesses that ADP Vantage HCM has, they almost make up for it with their support teams. If by chance you reach someone who is unable to help, I suggest calling the main help line again and you will reach someone who not only helps with the issue but also walks you through the process and explains it to you.
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
My instructor as amazing and very knowledgeable. My instructor kept my attention and made sure that I understood each module before he moved on. No matter how many times I asked a question for clarification, he answered them. I've taken other instructor led training's before, I have to say that ADP made it easy
A lot of set ups vary from company to company so parts of our training we found it difficult to relate it to our processes. They have TONS of training modules available and a streamlined process for what you should complete and when. Would have been helpful to have onsite training for how much one pays for the system.
It was a great implementation, ADP went above and beyond to ensure it was successful. ADP hosted modeling sessions that included the subject matter experts from all areas. It was helpful that the implementation was all inclusive as we received indepth detail of how each area affects another.
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
ADP Vantage was chosen because ADP is best in class for payroll service. They excel in garnishments; they excel in taxes; they excel in payroll delivery; they excel in customer service; they excel in actual payments; Vantage was their latest and greatest payroll processing platform.
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
ADP Vantage is able to scale to our needs. As your organization's payroll and time and attendance needs grow, ADP has optional modules (scheduler, HR, ect.) that can be purchased. The basic reporting and metrics are nice add-ons.
Positive - saving the admins time by allowing EE's to access their own information.
Positive - Managers being able to use Vantage easily to manage their employees.
Negative - would probably be when the system gives you errors randomly that are not true errors. Once you refresh the page or log out and back in then the error does not come up. Not sure if this has to do with connection as well.
Tracking, tracking, tracking. It keeps the data we need and gives us the ability to look at it in countless different ways with just a few clicks, which is a big time saver. Without Tenrox, we would definitely have to increase our headcount in order to accomplish billing and payroll.
We recently were able to automate a huge portion of business that was still (yes, still in 2014!) being managed out of an Excel spreadsheet. We experienced a great deal of resistance to the change with our own employees, however now that we have it going we have cleaned up our invoicing and impressed the highest-financial officer for two consecutive months - our first/only two months billing directly from Tenrox for that group.
A newer development for our team - Some client managers in the other divisions our company have begun to look at what we are able to do with Tenrox and our other primary system and get some of their work moved over to our group. This is great and is giving us new opportunities - we will likely need to increase the headcount of our admin. team, but for a good reason (too much work coming our way!).
