What users are saying about
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Top Rated
350 Ratings
9 Ratings

Agorapulse

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Top Rated
350 Ratings
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Score 8.5 out of 101
9 Ratings
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Score 8 out of 101

Likelihood to Recommend

Agorapulse

If you are an all service digital agency, then Agorapulse is probably a great solution for you - especially if you have multiple team members/people who have to approve content, and more than 4 or 5 profiles to manage. If you are a small business looking to manage your social through a third party software yourself, probably not the best option. If you are only using it for a few profiles it can be pricey, and probably gives you way too many tools. There is a little learning curve to it, so if you are looking for something simple that you can do yourself, probably look elsewhere.
Janaye Steadman profile photo

Rafflecopter

We would highly recommend Rafflecopter to any other small business owner that is looking for better ways to interact with their customers and build up customer satisfaction and participation in the company. It is especially great how Rafflecopter helps to build our website rankings and social media (i.e., the number of "Likes" on our Facebook page).
No photo available

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.2
Rafflecopter
Boolean keyword searches
Agorapulse
7.8
Rafflecopter
Filtering out noise/spam
Agorapulse
7.3
Rafflecopter
Sentiment analysis
Agorapulse
9.1
Rafflecopter
Broad channel coverage
Agorapulse
8.5
Rafflecopter

Publishing

Agorapulse
8.2
Rafflecopter
Content planning and scheduling
Agorapulse
8.9
Rafflecopter
Audience targeting
Agorapulse
6.8
Rafflecopter
Content optimization
Agorapulse
9.1
Rafflecopter
Workflow management
Agorapulse
8.0
Rafflecopter

Engagement

Agorapulse
7.6
Rafflecopter
Automated routing and prioritization
Agorapulse
6.4
Rafflecopter
Customer interaction histories
Agorapulse
8.5
Rafflecopter
Bulk actions
Agorapulse
7.9
Rafflecopter

Marketing

Agorapulse
7.6
Rafflecopter
Lead generation
Agorapulse
6.6
Rafflecopter
Content marketing
Agorapulse
9.1
Rafflecopter
Paid media management
Agorapulse
8.2
Rafflecopter
Campaigns and promotions
Agorapulse
6.7
Rafflecopter

Channel coverage/integration

Agorapulse
8.5
Rafflecopter
Twitter
Agorapulse
9.0
Rafflecopter
Facebook
Agorapulse
8.9
Rafflecopter
LinkedIn
Agorapulse
8.3
Rafflecopter
Instagram
Agorapulse
7.7
Rafflecopter

Reporting/analytics

Agorapulse
7.5
Rafflecopter
Campaign success analytics
Agorapulse
7.8
Rafflecopter
Real-time tracking
Agorapulse
7.5
Rafflecopter
Competitor analysis
Agorapulse
7.1
Rafflecopter

Account management

Agorapulse
7.7
Rafflecopter
Role-based user permissions & privileges
Agorapulse
8.4
Rafflecopter
Mobile access
Agorapulse
6.9
Rafflecopter

Pros

Agorapulse

  • The reporting covers all the metrics you need and allows you to modify the reports as you wish by downloading them as a PowerPoint file.
  • One of the main things we love about AgoraPulse is that they seem to have high standards for their quality control and customer service. They don't roll out new features unless they work 100% and if there is an issue they are on top of it right away and with ample communication.
  • No more wondering if you've seen every comment or message. AgoraPulse's system allows you to ensure you have responded to every item no matter what the client has done on their end.
Jennifer Herring profile photo

Rafflecopter

  • Fast, clear, and direct responsiveness of customer service.
  • Step by step directions makes for easy contest implementation. Also Rafflecopter makes sure your contest is fully compliant with Facebook policies.
  • Website is fast and easy to navigate. Viewing your contest and making changes is very easy.
Eric Henao profile photo

Cons

Agorapulse

  • Notifications of usability updates could be handled better, and could be more timely.
  • Notifications of usability issues could also be handled in a more timely manner.
  • We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!
Matthew Jackson profile photo

Rafflecopter

  • I'd like to see the free version of the widget become more custom so users can tailor it to their liking.
Marisa Strupp profile photo

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo

Rafflecopter

Rafflecopter 5.4
Based on 3 answers
The only thing that I could see is that we would need to have another person on staff to be able to commit to having more Rafflecopter promotions running so that we are truly utilizing it to its fullest potential. Currently we do not have a designated staff member to do so, so it is only done in between things, and is truly not as high of a priority that we would like for it to be.
No photo available

Usability

Agorapulse

Agorapulse 7.8
Based on 10 answers
I think overall the computer interface is quite simple and easy, and reliable. But the mobile app is possibly the worst designed application I've ever seen for a social media management tool. It is clunky and more aesthetic than useful, with various glitches.
Heather Pratt profile photo

Rafflecopter

No score
No answers yet
No answers on this topic

Support

Agorapulse

Agorapulse 9.2
Based on 11 answers
I have reached out for support many times, and they are always fast and extremely helpful. I have only ever had one issue that was not resolved, and the only reason that one was not resolved is that Instagram is stupid when it comes to customer service and their platform. It was an issue with IG policies, not AP. But they still did all they could to help with it. They have to make up for FB/IG sucky customer service, and they do that in a big way.
Janaye Steadman profile photo

Rafflecopter

No score
No answers yet
No answers on this topic

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Rafflecopter

No score
No answers yet
No answers on this topic

Alternatives Considered

Agorapulse

Before AgoraPulse, we were using Hootsuite for all of our social sharing. The Hootsuite platform lacked a lot of the customization that I desired and gave me little confidence in what each post would look like prior to publishing. I feel like the AgoraPulse platform is more aesthetically pleasing, easy to use, and customizable than other products that I've usesd. The customer support is also very responsive so I know any issues I encounter are quickly remedied.
Jay Selig profile photo

Rafflecopter

No answers on this topic

Return on Investment

Agorapulse

  • AP has really helped us grow our audience by making the execution of content sharing and audience engagement scalable. It's hard to measure the specific impact of AP, since it was implemented at the beginning of our social media efforts (which was negligible prior to), but we've seen a continued positive trend month-over-month in reach, engagement and audience size since it's implementation.
Jason Glogau profile photo

Rafflecopter

  • Simply put with a 3 month contest we increased our page likes from 120 to 177.
Eric Henao profile photo

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Edition
Medium$991
Large$1991
Enterprise$4991
X-Large$2991
  1. per installation
Additional Pricing Details
**Medium plan: 10 social profiles, 2 users **Large plan: 25 social profiles, 4 users **X-Large plan: 40 social profiles, 8 users **Enterprise plan: 60 profiles, 20 users

Rafflecopter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rafflecopter Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Agorapulse
8.7
Rafflecopter
9.7

Likelihood to Renew

Agorapulse
8.1
Rafflecopter
5.4

Usability

Agorapulse
7.8
Rafflecopter

Reliability and Availability

Agorapulse
9.1
Rafflecopter

Performance

Agorapulse
9.1
Rafflecopter

Support

Agorapulse
9.2
Rafflecopter

Online Training

Agorapulse
7.3
Rafflecopter

Implementation

Agorapulse
9.1
Rafflecopter

Scalability

Agorapulse
9.1
Rafflecopter

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