What users are saying about

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Top Rated
271 Ratings

Rafflecopter

8 Ratings

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Top Rated
271 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Rafflecopter

8 Ratings
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Score 4.1 out of 101

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Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Rafflecopter

We would highly recommend Rafflecopter to any other small business owner that is looking for better ways to interact with their customers and build up customer satisfaction and participation in the company. It is especially great how Rafflecopter helps to build our website rankings and social media (i.e., the number of "Likes" on our Facebook page).
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Rafflecopter
Boolean keyword searches
AgoraPulse
7.8
Rafflecopter
Filtering out noise/spam
AgoraPulse
7.2
Rafflecopter
Sentiment analysis
AgoraPulse
9.1
Rafflecopter
Broad channel coverage
AgoraPulse
8.5
Rafflecopter

Publishing

AgoraPulse
8.1
Rafflecopter
Content planning and scheduling
AgoraPulse
8.8
Rafflecopter
Audience targeting
AgoraPulse
6.7
Rafflecopter
Content optimization
AgoraPulse
9.1
Rafflecopter
Workflow management
AgoraPulse
7.9
Rafflecopter

Engagement

AgoraPulse
7.6
Rafflecopter
Automated routing and prioritization
AgoraPulse
6.4
Rafflecopter
Customer interaction histories
AgoraPulse
8.4
Rafflecopter
Bulk actions
AgoraPulse
7.9
Rafflecopter

Marketing

AgoraPulse
7.6
Rafflecopter
Lead generation
AgoraPulse
6.6
Rafflecopter
Content marketing
AgoraPulse
9.1
Rafflecopter
Paid media management
AgoraPulse
8.2
Rafflecopter
Campaigns and promotions
AgoraPulse
6.7
Rafflecopter

Channel coverage/integration

AgoraPulse
8.6
Rafflecopter
Twitter
AgoraPulse
9.1
Rafflecopter
Facebook
AgoraPulse
8.9
Rafflecopter
Instagram
AgoraPulse
7.8
Rafflecopter

Reporting/analytics

AgoraPulse
7.3
Rafflecopter
Campaign success analytics
AgoraPulse
7.7
Rafflecopter
Real-time tracking
AgoraPulse
7.3
Rafflecopter
Competitor analysis
AgoraPulse
6.9
Rafflecopter

Account management

AgoraPulse
7.4
Rafflecopter
Role-based user permissions & privileges
AgoraPulse
8.3
Rafflecopter
Mobile access
AgoraPulse
6.6
Rafflecopter

Pros

  • Scheduling - easy to use and makes life easier
  • Responding to customers
  • Tracking analytics
Bianca Bridges profile photo
  • Rafflecopter helps to connect our business with our clients outside of clinic.
  • Rafflecopter allows the ability for our clients to spread the word about our clinic through our social media efforts.
  • Rafflecopter truly lets us see how successful we are with our clients, especially because if our patients were not truly satisfied with our services, then they would not want to take part in the giveaways and promotions that we run through Rafflecopter.
No photo available

Cons

  • Would be great to include Instagram in automatic scheduling
  • Analytics are not updated live and are slightly delayed
  • Doesn't include Instagram DM in responses
Bianca Bridges profile photo
  • The ability to do multiple contests on the FB page, that are separate from one another. Or to have "special" type of contest that is useable for tradeshows. Whether or not the tradeshow contest is connected to FB.
  • Once our contest was up and running, we had a hard time figuring out how to get more people to our contest page. We have a small group [less than 200] and besides just posting on FB, we couldn't get others to our page/contest! Maybe more ideas on how to achieve this? I suspect the info is already somewhere on the Rafflecopter blog, I just need to find it.
  • The "More Upgrades' tag that vibrates at the bottom of the page from where you are working on your contest, gets annoying. I've bought the blogger level, please don't try to upgrade me further.
  • While this wasn't a fault of Rafflecopter, the winner of our first contest turned out to be a FB contester. Meaning the person uses FB exclusively to enter contests for give-aways and freebies. When we picked the winner, if I could have "vetted" the winner to prevent that, then I would have picked a different winner. Cherry picking our winner? You bet, cause this person wasn't ever going to be a customer…
Eric Henao profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
AgoraPulse does what it's needed to do, is cheaper than the competition, is easier to use and manage, has better reporting and has a roadmap of improvements which will add to its value.
Mike Gillan profile photo
Rafflecopter5.4
Based on 3 answers
I think not that the problem was with Rafflecopter, but rather our company and it's approach to Social Media. Being a conservative B2B company in the manufacturing / safety industry doesn't, at this time, offer us many "social" connections that leads to sale/brand awareness. I think we might be better served on a different social network, say LinkedIn. On a personal note, it was a pleasure using Rafflecopter. Easy, fast, cheap and I can see how it can be hugely effective to a social media campaign for those that are in a different industry than the one I work in. I will certainly be recommending the product to my friends and other businesses that are more appropriately served by Rafflecopter.
Eric Henao profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think AgoraPulse combines the best aspects of Sprout Social and Hootsuite into one program. Hootsuite is fantastic for listening, but lacks in the publishing and metrics departments. Hootsuite also does not have any form of Instagram analytics. Sprout Social has great tools for metrics but I feel like their listening tools are lacking. I feel that AgoraPulse has all of these tools and is the perfect platform for listening, publishing and metrics.
Brendon Phillips profile photo
No answers on this topic

Return on Investment

  • Scheduling a month's worth of posts for a single client would take 6-7 hours without AgoraPulse. Now we're down to about 90 minutes!
  • AgoraPulse allows me to take on 3-4 times the number of clients I'd otherwise be able to handle.
Kris White profile photo
  • Simply put with a 3 month contest we increased our page likes from 120 to 177.
Eric Henao profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Rafflecopter

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Rafflecopter Editions & Modules
Rafflecopter
Additional Pricing Details

Rafflecopter More Information