What users are saying about
32 Ratings
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Score 8.5 out of 100
10 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Cisco Webex Desk Pro

It is well suited as a personal collaboration device + the second monitor. It cannot be used in a meeting room since the microphone has some distance limitation.
Aisha Agivetova | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Cisco Webex Desk Pro
High quality audio
Amazon Chime
8.9
Cisco Webex Desk Pro
High quality video
Amazon Chime
8.8
Cisco Webex Desk Pro
Low bandwidth requirements
Amazon Chime
8.4
Cisco Webex Desk Pro
Mobile support
Amazon Chime
8.2
Cisco Webex Desk Pro

Screen Sharing

Amazon Chime
8.6
Cisco Webex Desk Pro
Desktop sharing
Amazon Chime
9.2
Cisco Webex Desk Pro
Whiteboards
Amazon Chime
8.0
Cisco Webex Desk Pro

Online Meetings / Events

Amazon Chime
9.1
Cisco Webex Desk Pro
Calendar integration
Amazon Chime
9.0
Cisco Webex Desk Pro
Meeting initiation
Amazon Chime
8.8
Cisco Webex Desk Pro
Integrates with social media
Amazon Chime
9.5
Cisco Webex Desk Pro
Record meetings / events
Amazon Chime
8.8
Cisco Webex Desk Pro
Slideshows
Amazon Chime
9.3
Cisco Webex Desk Pro

Online Events Collaboration

Amazon Chime
9.3
Cisco Webex Desk Pro
Live chat
Amazon Chime
9.1
Cisco Webex Desk Pro
Audience polling
Amazon Chime
9.8
Cisco Webex Desk Pro
Q&A
Amazon Chime
9.1
Cisco Webex Desk Pro

Online Events Security

Amazon Chime
9.2
Cisco Webex Desk Pro
User authentication
Amazon Chime
9.4
Cisco Webex Desk Pro
Participant roles & permissions
Amazon Chime
8.8
Cisco Webex Desk Pro
Confidential attendee list
Amazon Chime
9.4
Cisco Webex Desk Pro

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Cisco Webex Desk Pro

  • Video Conferencing Unit
  • Desktop Monitor with touchscreen
  • Whiteboard sharing
Lane Irvine | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Cisco Webex Desk Pro

  • I have mine on my wifi every once in awhile I need to reboot it
  • Make it easier to join Webex invites
Jim Martella | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Cisco Webex Desk Pro

Cisco Webex Desk Pro 9.1
Based on 1 answer
I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
Joshua Baever | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Cisco Webex Desk Pro

  • High quality screen.
  • Build in microphone, camera and whiteboard.
  • Competitive price.
Aisha Agivetova | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Cisco Webex Desk Pro

  • Reduced cost of travel with high end video option available.
  • Expensive as a single user desktop solution.
Lane Irvine | TrustRadius Reviewer

Screenshots

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Cisco Webex Desk Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Desk Pro Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Cisco Webex Desk Pro
8.5

Support Rating

Amazon Chime
8.3
Cisco Webex Desk Pro
9.1

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