Amazon Chime vs Cisco Webex Desk Pro

Likelihood to Recommend

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.

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Emma McCarthy

Enrollment and Eligibility Program Manager

MetrixIQInformation Technology and Services, 11-50 employees

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It is well suited as a personal collaboration device + the second monitor. It cannot be used in a meeting room since the microphone has some distance limitation.

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Aisha Agivetova

Graphic designer

KAUSTEducation Management, 5001-10,000 employees

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Feature Rating Comparison

Amazon Chime

Cisco Webex Desk Pro

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Amazon Chime

Cisco Webex Desk Pro

Desktop sharing

Whiteboards

Amazon Chime

Cisco Webex Desk Pro

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Amazon Chime

Cisco Webex Desk Pro

Live chat

Audience polling

Q&A

Amazon Chime

Cisco Webex Desk Pro

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Connectivity reliability was a key buying factor for my organization.
We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
Implementation across our organization was a quick turnaround due to good customer service from the supplier.

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Verified User

Team Lead in Sales

Computer Software Company, 51-200 employees

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Video Conferencing Unit
Desktop Monitor with touchscreen
Whiteboard sharing

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Lane Irvine

Network Business Solutions Director

Long View SystemsInformation Technology & Services, 1001-5000 employees

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Cons

I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

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Verified User

Director in Other

Insurance Company, 51-200 employees

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I have mine on my wifi every once in awhile I need to reboot it
Make it easier to join Webex invites

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Jim Martella

Tier 3 Engineer

BT ConferencingTelecommunications, 5001-10,000 employees

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Support Rating

Amazon Chime 8.3

Based on 16 answers

They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

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Verified User

Employee in Marketing

Marketing & Advertising Company, 1-10 employees

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Cisco Webex Desk Pro 9.1

Based on 1 answer

I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Alternatives Considered

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.

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Verified User

Analyst in Information Technology

Education Management Company, 10,001+ employees

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High quality screen.
Build in microphone, camera and whiteboard.
Competitive price.

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Aisha Agivetova

Graphic designer

KAUSTEducation Management, 5001-10,000 employees

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Return on Investment

Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

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Verified User

C-Level Executive in Corporate

Hospital & Health Care Company, 11-50 employees

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Reduced cost of travel with high end video option available.
Expensive as a single user desktop solution.

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Lane Irvine

Network Business Solutions Director

Long View SystemsInformation Technology & Services, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Amazon Chime Editions & Modules

Edition

Meetings - Basic	Free
Meetings - Pro	3.00²
Business Calling - Inbound	$0.002216³
Business Calling - Outbound	Country Dependent³
Business Calling - Receive Text	Free⁴
Business Calling - Send Text	Country Dependent
Business Calling - Phone Numbers	1.00⁶

*per user per day
per minute
US Only
per number per month, US Only

Additional Pricing Details

*up to $15.00 per user per month

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Webex Desk Pro Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Amazon Chime

Cisco Webex Desk Pro

Amazon Chime

Cisco Webex Desk Pro

Likelihood to Recommend

Amazon Chime

Cisco Webex Desk Pro

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Live chat

Audience polling

Q&A

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Amazon Chime

Cisco Webex Desk Pro

Cons

Amazon Chime

Cisco Webex Desk Pro

Support Rating

Amazon Chime

Cisco Webex Desk Pro

Alternatives Considered

Amazon Chime

Cisco Webex Desk Pro

Return on Investment

Amazon Chime

Cisco Webex Desk Pro

Screenshots

Amazon Chime

Cisco Webex Desk Pro

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Amazon Chime Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Cisco Webex Desk Pro Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison