What users are saying about
323 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 323 reviews and ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 25 reviews and ratings
Feature Set Ratings
Human Resource Management

7.5
Ascentis (discontinued)
75%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 7/7 features
Ascentis (discontinued) ranks higher in 7/7 features
Employee demographic data
7.6
76%
137 Ratings
N/A
0 Ratings
Employment history
7.8
78%
140 Ratings
N/A
0 Ratings
Job profiles and administration
7.6
76%
128 Ratings
N/A
0 Ratings
Workflow for transfers, promotions, pay raises, etc.
7.4
74%
126 Ratings
N/A
0 Ratings
Organizational charting
6.3
63%
90 Ratings
N/A
0 Ratings
Organization and location management
7.9
79%
109 Ratings
N/A
0 Ratings
Compliance data (COBRA, OSHA, etc.)
7.8
78%
102 Ratings
N/A
0 Ratings
Payroll Management

8.3
Ascentis (discontinued)
83%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 7/7 features
Ascentis (discontinued) ranks higher in 7/7 features
Pay calculation
8.3
83%
115 Ratings
N/A
0 Ratings
Support for external payroll vendors
7.2
72%
62 Ratings
N/A
0 Ratings
Off-cycle/On-Demand payment
8.2
82%
28 Ratings
N/A
0 Ratings
Benefit plan administration
7.7
77%
108 Ratings
N/A
0 Ratings
Direct deposit files
9.2
92%
100 Ratings
N/A
0 Ratings
Salary revision and increment management
8.5
85%
92 Ratings
N/A
0 Ratings
Reimbursement management
8.8
88%
51 Ratings
N/A
0 Ratings
Leave and Attendance Management

8.1
Ascentis (discontinued)
81%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 3/3 features
Ascentis (discontinued) ranks higher in 3/3 features
Approval workflow
8.5
85%
99 Ratings
N/A
0 Ratings
Balance details
7.8
78%
99 Ratings
N/A
0 Ratings
Annual carry-forward and encashment
8.0
80%
84 Ratings
N/A
0 Ratings
Employee Self Service

7.9
Ascentis (discontinued)
79%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 5/5 features
Ascentis (discontinued) ranks higher in 5/5 features
View and generate pay and benefit information
8.2
82%
138 Ratings
N/A
0 Ratings
Update personal information
8.8
88%
151 Ratings
N/A
0 Ratings
View company policy documentation
6.9
69%
110 Ratings
N/A
0 Ratings
Employee recognition
7.1
71%
61 Ratings
N/A
0 Ratings
View job history
8.5
85%
108 Ratings
N/A
0 Ratings
Asset Management

6.0
Ascentis (discontinued)
60%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 1/1 features
Ascentis (discontinued) ranks higher in 1/1 features
Tracking of all physical assets
6.0
60%
33 Ratings
N/A
0 Ratings
HR Reporting

6.6
Ascentis (discontinued)
66%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 3/3 features
Ascentis (discontinued) ranks higher in 3/3 features
Report builder
6.5
65%
144 Ratings
N/A
0 Ratings
Pre-built reports
7.3
73%
142 Ratings
N/A
0 Ratings
Ability to combine HR data with external data
6.0
60%
73 Ratings
N/A
0 Ratings
Onboarding

6.3
Ascentis (discontinued)
63%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 2/2 features
Ascentis (discontinued) ranks higher in 2/2 features
New hire portal
6.5
65%
98 Ratings
N/A
0 Ratings
Manager tracking tools
6.1
61%
76 Ratings
N/A
0 Ratings
Performance and Goals

7.0
Ascentis (discontinued)
70%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 4/4 features
Ascentis (discontinued) ranks higher in 4/4 features
Corporate goal setting
6.5
65%
43 Ratings
N/A
0 Ratings
Individual goal setting
7.5
75%
53 Ratings
N/A
0 Ratings
Line-of sight-visibility
7.1
71%
38 Ratings
N/A
0 Ratings
Performance tracking
7.0
70%
50 Ratings
N/A
0 Ratings
Performance Management

6.4
Ascentis (discontinued)
64%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 5/5 features
Ascentis (discontinued) ranks higher in 5/5 features
Performance plans
6.2
62%
59 Ratings
N/A
0 Ratings
Performance improvement plans
6.3
63%
50 Ratings
N/A
0 Ratings
Review status tracking
6.7
67%
57 Ratings
N/A
0 Ratings
Review reminders
7.0
70%
55 Ratings
N/A
0 Ratings
Multiple review frequency
5.9
59%
50 Ratings
N/A
0 Ratings
Succession Planning

6.0
Ascentis (discontinued)
60%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 4/4 features
Ascentis (discontinued) ranks higher in 4/4 features
Create succession plans/pools
6.4
64%
21 Ratings
N/A
0 Ratings
Candidate ranking
6.4
64%
21 Ratings
N/A
0 Ratings
Candidate search
5.4
54%
27 Ratings
N/A
0 Ratings
Candidate development
6.0
60%
23 Ratings
N/A
0 Ratings
Recruiting / ATS

6.4
Ascentis (discontinued)
64%
Calabrio ONE
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 7/7 features
Ascentis (discontinued) ranks higher in 7/7 features
Job Requisition Management
6.7
67%
85 Ratings
N/A
0 Ratings
Company Website Posting
6.5
65%
79 Ratings
N/A
0 Ratings
Publish to Social Media
6.5
65%
59 Ratings
N/A
0 Ratings
Job Search Site Posting
6.6
66%
71 Ratings
N/A
0 Ratings
Duplicate Candidate Prevention
6.5
65%
57 Ratings
N/A
0 Ratings
Applicant Tracking
6.4
64%
83 Ratings
N/A
0 Ratings
Notifications and Alerts
5.7
57%
69 Ratings
N/A
0 Ratings
Attribute Ratings
- Ascentis (discontinued) is rated higher in 3 areas: Usability, Support Rating, Implementation Rating
- Calabrio ONE is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend

7.6
Ascentis (discontinued)
76%
164 Ratings
8.1
Calabrio ONE
81%
13 Ratings
Likelihood to Renew

6.3
Ascentis (discontinued)
63%
12 Ratings
8.0
Calabrio ONE
80%
1 Rating
Usability

7.5
Ascentis (discontinued)
75%
44 Ratings
7.0
Calabrio ONE
70%
1 Rating
Availability

6.5
Ascentis (discontinued)
65%
7 Ratings
Calabrio ONE
N/A
0 Ratings
Performance

6.9
Ascentis (discontinued)
69%
5 Ratings
Calabrio ONE
N/A
0 Ratings
Support Rating

8.1
Ascentis (discontinued)
81%
252 Ratings
6.0
Calabrio ONE
60%
1 Rating
In-Person Training

8.0
Ascentis (discontinued)
80%
1 Rating
Calabrio ONE
N/A
0 Ratings
Online Training

8.2
Ascentis (discontinued)
82%
4 Ratings
Calabrio ONE
N/A
0 Ratings
Implementation Rating

8.2
Ascentis (discontinued)
82%
8 Ratings
7.0
Calabrio ONE
70%
1 Rating
Product Scalability

6.4
Ascentis (discontinued)
64%
4 Ratings
Calabrio ONE
N/A
0 Ratings
Likelihood to Recommend
Ascentis (discontinued)
In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.

Verified User
Paraprofessional in Corporate
Hospital & Health Care Company, 501-1000 employeesCalabrio ONE
Calabrio has been great for our education environment. We have the ability to access live calls, recorded calls and evaluate based on the duration of calls. I would like to see the Reporting tab transformed and allow for more customizable reports. Overall, we have had success with Calabrio and we look forward to our partnership.
Assistant Director of Quality Assurance
Grand Canyon UniversityHigher Education, 5001-10,000 employees
Pros
Ascentis (discontinued)
- Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
- Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
- User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!

Verified User
Director in Human Resources
Hospital & Health Care Company, 1001-5000 employeesCalabrio ONE
- Quality Management (call recordings, evaluations of said calls) is an area where Calabrio has done a particularly good job. It is a solid product and they continue to refine it.
- Customer Service - since we purchased the product, customer service has always been spot on for Calabrio - they have worked hard to ensure their existing customers remain happy while continuing to evolve and bring on new customers.
- Innovation - with their ear to the ground, so to speak, Calabrio forges ahead and does a great job of implementing features per customer requests and makes every effort to ensure the needs are taken care of either via API or upgrade feature.
Server System Administrator
ACCC Insurance CompanyInsurance, 501-1000 employees
Cons
Ascentis (discontinued)
- Updating the system so it is one platform and not two.
- Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
- Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
- When something is broken, quicker turn time on fixing the issue.
- System needs updates to support AAP reporting.

Verified User
Director in Human Resources
Civil Engineering Company, 501-1000 employeesCalabrio ONE
- Calabrio's scheduling module has room for improvement. I recommend adding options that will allow you to quickly add or delete multiple exceptions for a group or an individual.
- Calabrio should add an option the will automatically optimize existing breaks and lunches based on the schedule rules and updates to schedules since they were initially published.
- I'd like to have a feature in Calabrio that will automatically approve or deny employees requests for vacation based on the staffing number and other staff rules that are set.
- For shift bidding, I'd like to have the option to create several schedule types and have Calabrio create the best coverage based on the available staff and the existing forecast.
- In my practice, I have found that some reports have stats that should be weighed but are presented as a standard average (arithmetic mean) instead.
- I'd like to have granular reporting on staff shrinkage that has occurred in the past so that I can use that data for future staff planning.
Supervisor of Workforce Management
City of AtlantaGovernment Administration, 5001-10,000 employees
Pricing Details
Ascentis (discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Calabrio ONE
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Likelihood to Renew
Ascentis (discontinued)
Ascentis (discontinued) 6.3
Based on 12 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Human Resources Manager
San Juan Construction, Inc.Construction, 201-500 employees
Calabrio ONE
Calabrio ONE 8.0
Based on 1 answer
Because I think they're ready for a multi-skilled contact center support or OMNI

Verified User
Manager in Customer Service
Outsourcing/Offshoring Company, 51-200 employeesUsability
Ascentis (discontinued)
Ascentis (discontinued) 7.5
Based on 44 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.

Verified User
Director in Human Resources
Building Materials Company, 51-200 employeesCalabrio ONE
Calabrio ONE 7.0
Based on 1 answer
It would've been a higher rating if they're able to partner up with other platforms like Liveperson chat support and have a better sense of urgency when it comes to resolving issues

Verified User
Manager in Customer Service
Outsourcing/Offshoring Company, 51-200 employeesReliability and Availability
Ascentis (discontinued)
Ascentis (discontinued) 6.5
Based on 7 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.

Verified User
Employee in Human Resources
Government Administration Company, 51-200 employeesCalabrio ONE
No score
No answers yet
No answers on this topic
Performance
Ascentis (discontinued)
Ascentis (discontinued) 6.9
Based on 5 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.

Verified User
Employee in Human Resources
Government Administration Company, 51-200 employeesCalabrio ONE
No score
No answers yet
No answers on this topic
Support Rating
Ascentis (discontinued)
Ascentis (discontinued) 8.1
Based on 252 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.

Verified User
Strategist in Marketing
Oil & Energy Company, 201-500 employeesCalabrio ONE
Calabrio ONE 6.0
Based on 1 answer
Because, it took them time to coordinate back some updates for us when we had to report a few major issues. ie Volume data feed for our Email support/channel. I like the webinars, however to keep the community alive. I hope they improve the training modules too and how they training new WFM guys as part of their package

Verified User
Manager in Customer Service
Outsourcing/Offshoring Company, 51-200 employeesIn-Person Training
Ascentis (discontinued)
Ascentis (discontinued) 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
IT & Marketing Coordinator
Howry Residential ServicesMental Health Care, 201-500 employees
Calabrio ONE
No score
No answers yet
No answers on this topic
Online Training
Ascentis (discontinued)
Ascentis (discontinued) 8.2
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
IT & Marketing Coordinator
Howry Residential ServicesMental Health Care, 201-500 employees
Calabrio ONE
No score
No answers yet
No answers on this topic
Implementation Rating
Ascentis (discontinued)
Ascentis (discontinued) 8.2
Based on 8 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Human Resources Manager
MultiLingual Solutions, Inc.Government Administration, 201-500 employees
Calabrio ONE
Calabrio ONE 7.0
Based on 1 answer
No I don't have as I wasn't part of the implementation

Verified User
Manager in Customer Service
Outsourcing/Offshoring Company, 51-200 employeesAlternatives Considered
Ascentis (discontinued)
Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.

Verified User
Manager in Human Resources
Logistics & Supply Chain Company, 201-500 employeesCalabrio ONE
It was better and more reliable/resilient then both of the products stated above. It is in-house though while the competition was cloud-based. Both of the platforms mentioned above had more problems and more failed screens then Calabrio.
Network Engineer II
Systems and Methods IncGovernment Administration, 501-1000 employees
Scalability
Ascentis (discontinued)
Ascentis (discontinued) 6.4
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Human Resources Manager
N/AEntertainment, 51-200 employees
Calabrio ONE
No score
No answers yet
No answers on this topic
Return on Investment
Ascentis (discontinued)
- HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
- Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
- Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
- Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.

Verified User
Employee in Human Resources
Mechanical Or Industrial Engineering Company, 201-500 employeesCalabrio ONE
- Negative: I've had to create more workarounds and scheduling seems to be more time consuming. However, it has had a positive effect in that some processes have been improved because of the workarounds.
- Positive: Our former WFM software was not upgraded regularly. We have planned upgrade(s) for Calabrio. I'm looking forward to seeing the improvements made with the newer version.
- Positive: Calabrio's customer service has been a plus. I believe they listen to what their customers are saying, even when it may be painful, and seem to always be striving to improve their product, and maintain good customer service.
Customer Service Analyst/Scheduler
Tucson Electric PowerUtilities, 1001-5000 employees