What users are saying about
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Top Rated
242 Ratings
6 Ratings
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Score 9.3 out of 100

Playvox

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Top Rated
242 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Attribute Ratings

  • AT&T Workforce Manager is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Playvox is rated higher in 1 area: Usability

Likelihood to Recommend

9.1

AT&T Workforce Manager

91%
3 Ratings
8.9

Playvox

89%
189 Ratings

Likelihood to Renew

AT&T Workforce Manager

N/A
0 Ratings
8.6

Playvox

86%
6 Ratings

Usability

5.0

AT&T Workforce Manager

50%
1 Rating
8.5

Playvox

85%
4 Ratings

Availability

AT&T Workforce Manager

N/A
0 Ratings
9.1

Playvox

91%
1 Rating

Support Rating

9.2

AT&T Workforce Manager

92%
3 Ratings
5.8

Playvox

58%
5 Ratings

Implementation Rating

AT&T Workforce Manager

N/A
0 Ratings
7.7

Playvox

77%
2 Ratings

Product Scalability

AT&T Workforce Manager

N/A
0 Ratings
6.4

Playvox

64%
1 Rating

Likelihood to Recommend

AT&T Workforce Manager

AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.
Tammy Gutierrez | TrustRadius Reviewer

Playvox

Monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality monitor and follow up on other employees' work as by using Playvox.
ahmed saleh | TrustRadius Reviewer

Pros

AT&T Workforce Manager

  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
Anonymous | TrustRadius Reviewer

Playvox

  • monitoring the chats and calls to know your mistakes and get it solve.
  • analyst your skills, and it makes you to know are you doing well or not.
  • coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.
abdelfatah Ahmed | TrustRadius Reviewer

Cons

AT&T Workforce Manager

  • It would not integrate with our business forms.
  • No contact data base
  • No inventory tracking
Tammy Gutierrez | TrustRadius Reviewer

Playvox

  • The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
  • Keep a lot of information
  • It should have more languages for ease of control
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Workforce Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Playvox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

AT&T Workforce Manager

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.6
Based on 6 answers
I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
PERVEAZ AMJAD | TrustRadius Reviewer

Usability

AT&T Workforce Manager

AT&T Workforce Manager 5.0
Based on 1 answer
AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.
Tammy Gutierrez | TrustRadius Reviewer

Playvox

Playvox 8.5
Based on 4 answers
Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.
Anonymous | TrustRadius Reviewer

Reliability and Availability

AT&T Workforce Manager

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
I don't think I've encountered software problems before
mohammed abbas | TrustRadius Reviewer

Performance

AT&T Workforce Manager

No answers on this topic

Playvox

do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know
mohammed abbas | TrustRadius Reviewer

Support Rating

AT&T Workforce Manager

AT&T Workforce Manager 9.2
Based on 3 answers
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.
Anonymous | TrustRadius Reviewer

Playvox

Playvox 5.8
Based on 5 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Chrissie Nelms | TrustRadius Reviewer

Implementation Rating

AT&T Workforce Manager

No score
No answers yet
No answers on this topic

Playvox

Playvox 7.7
Based on 2 answers
From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.
PERVEAZ AMJAD | TrustRadius Reviewer

Alternatives Considered

AT&T Workforce Manager

AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.
Tammy Gutierrez | TrustRadius Reviewer

Playvox

As I mentioned above, Playvox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of. Playvox is a great tool for calibration and coaching agents. its detailed report breaks down all areas and we can easily identify areas of opportunity for agents.
Ali Nabil | TrustRadius Reviewer

Scalability

AT&T Workforce Manager

No score
No answers yet
No answers on this topic

Playvox

Playvox 6.4
Based on 1 answer
I think it is the best rating based on my experience
mohammed abbas | TrustRadius Reviewer

Return on Investment

AT&T Workforce Manager

  • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
Anonymous | TrustRadius Reviewer

Playvox

  • Positive return motivation and learning[.]
  • Negative return not continuous update[.]
  • Positive return Guidance and assistance in my work[.]
  • Negative return There are no pages to explain and facilitate access[.]
  • Positive return Training to get back to better performance and learn from mistakes[.]
  • Negative return no abbreviation[.]
muhammed taha | TrustRadius Reviewer

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