Atlassian Confluence vs. Jira Software
Product | Rating | Most Used By | Product Summary | Starting Price |
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Confluence | N/A | Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users. | $10 per month | |
Jira Software | N/A | Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards. | $81.85 per month 10 users |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Considered Both Products | Confluence | Jira Software |
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Highlights |
Research Team Insight Published Confluence and Jira are pieces of software created by Atlassian. Though the products have some overlap, they both serve different business needs. Confluence is a collaboration tool used by organizations to track the progress of projects, set up wiki-like structures, and allow users to share thoughts and ideas. Jira is software that is meant to provide in-depth ticket and milestone tracking throughout a project’s life cycle. Both Confluence and Jira are used by small, medium, and large businesses due to their ability to scale based on the demands of a project. FeaturesConfluence and Jira offer a number of features that make them an attractive proposition to companies. Confluence allows teams collaboration spaces where they can set up boards for discussions or wiki-style documentation for initiatives. With this comes excellent search capabilities for users to easily find what they need. Confluence also offers a plethora of department-based templates so users can get started quickly to meet the needs of teammates or customers. As mentioned before, Jira is more detailed and is suited to tracking progression through a project. It allows users to set up complex workflows and diagrams to navigate the life of releases. Jira also offers built-in analytics so users know which goals need to be reached and which ones have been achieved. Jira is an excellent tool for agile software development. It allows users to set up boards to track sprint progression and the ability to log defects during a release. LimitationsDepending on the use case, Confluence and Jira users may find faults in a few areas of these programs. Confluence users report having difficulty with version control in documents. Teams will want to make their version editing intentions clear due to other groups due to Confluence’s inability to monitor this. While Confluence offers the ability for users to edit documents concurrently, some users have experienced issues with this functionality. One other slight downside to Confluence is that users may need to select additional add-ons to achieve their goals and these add-ons are available for a fee. Jira users have complained that the user interface is complicated and takes time to get used to. Another issue is that there are sometimes multiple ways for users to achieve the same goal which can lead to training confusion. Jira users also note that it does not support access restrictions for individuals and that file upload size limits can cause issues. PricingA free version of Confluence is available and supports up to 10 users and allows unlimited spaces and pages. A Standard package is available for up to 10 users that expands on the free version with page permissions and archives for $10 monthly. A Premium tier is available for $10 per user and has a limit of 10,000 users. This tier includes unlimited cloud storage and 24/7 support. All plans can also be purchased on a yearly basis. Jira also offers a free version for up to 10 users which includes scrum and kanban boards and roadmaps. The Standard package is available for up to 10 users and includes audit logs and advanced permissions for $10 a month. A Premium tier is available for $14 per month per user on average and offers unlimited storage, sandboxing, and advanced roadmaps. All plans can also be purchased on a yearly basis. |
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Atlassian Confluence | Jira Software | |
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Small Businesses | Stackby Score 9.8 out of 10 | Stackby Score 9.8 out of 10 |
Medium-sized Companies | Troop Messenger Score 9.7 out of 10 | Quickbase Score 9.2 out of 10 |
Enterprises | HCL Connections Score 9.0 out of 10 | Quickbase Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Atlassian Confluence | Jira Software | |
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Likelihood to Recommend | 8.0 (126 ratings) | 8.7 (187 ratings) |
Likelihood to Renew | 9.9 (19 ratings) | 9.0 (35 ratings) |
Usability | 8.1 (12 ratings) | 7.2 (28 ratings) |
Availability | 9.0 (3 ratings) | 5.3 (3 ratings) |
Performance | 8.0 (5 ratings) | 8.0 (1 ratings) |
Support Rating | 5.4 (25 ratings) | 8.8 (23 ratings) |
Online Training | - (0 ratings) | 8.0 (1 ratings) |
Implementation Rating | 8.8 (4 ratings) | 9.0 (1 ratings) |
Configurability | 6.0 (1 ratings) | - (0 ratings) |
Ease of integration | 8.0 (4 ratings) | 7.7 (8 ratings) |
Product Scalability | 8.0 (2 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
Atlassian Confluence | Jira Software | |
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Likelihood to Recommend | Atlassian | Atlassian |
Pros | Atlassian | Atlassian |
Cons | Atlassian | Atlassian |
Likelihood to Renew | Atlassian | Atlassian |
Usability | Atlassian | Atlassian |
Reliability and Availability | Atlassian | Atlassian No answers on this topic |
Performance | Atlassian | Atlassian No answers on this topic |
Support Rating | Atlassian | Atlassian |
Online Training | Atlassian No answers on this topic | Atlassian |
Implementation Rating | Atlassian | Atlassian |
Alternatives Considered | Atlassian | Atlassian |
Scalability | Atlassian | Atlassian No answers on this topic |
Return on Investment | Atlassian | Atlassian |
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