What users are saying about
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Top Rated
940 Ratings
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Top Rated
1586 Ratings

Confluence

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Top Rated
940 Ratings
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Score 8.1 out of 100

Microsoft Office 365

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Top Rated
1586 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Confluence

Confluence works well in a system where a lot of people are collaborating. It keeps everything organized and is located in one easy to access location. It is ideal for working on projects together. Especially projects that require information sharing. Compared to email communication, Confluence holds the information from all users. This is compared to using traditional file folders and email, whereby there are access issues and not all information is shared or searchable.
Chris Snelling, CFA profile photo

Microsoft Office 365

I strongly recommend Microsoft Office 365, for those companies that are starters or if they're looking for a collaborative Microsoft Suite to reduce deployment times, and stressful management, Office 365 can allow you to run your mail accounts, shared cloud Files and, IM communication, track down the usage of information and leverage the process of delivering to your teams the development of company process. Remember is a great tool if you got a decent Internet Service Provider, if not you'll need another on premise solution to avoid sync issues or data disruptions.
Victor Arana profile photo

Feature Rating Comparison

Project Management

Confluence
7.6
Microsoft Office 365
Task Management
Confluence
7.9
Microsoft Office 365
Gantt Charts
Confluence
7.7
Microsoft Office 365
Scheduling
Confluence
7.0
Microsoft Office 365
Workflow Automation
Confluence
7.6
Microsoft Office 365
Mobile Access
Confluence
7.6
Microsoft Office 365
Search
Confluence
7.6
Microsoft Office 365
Visual planning tools
Confluence
7.8
Microsoft Office 365

Communication

Confluence
8.0
Microsoft Office 365
Chat
Confluence
6.4
Microsoft Office 365
Notifications
Confluence
8.6
Microsoft Office 365
Discussions
Confluence
8.3
Microsoft Office 365
Surveys
Confluence
7.0
Microsoft Office 365
Internal knowledgebase
Confluence
9.0
Microsoft Office 365
Integrates with GoToMeeting
Confluence
6.0
Microsoft Office 365
Integrates with Gmail and Google Hangouts
Confluence
9.0
Microsoft Office 365
Integrates with Outlook
Confluence
9.4
Microsoft Office 365

File Sharing & Management

Confluence
8.4
Microsoft Office 365
Versioning
Confluence
9.1
Microsoft Office 365
Video files
Confluence
7.7
Microsoft Office 365
Audio files
Confluence
8.4
Microsoft Office 365
Document collaboration
Confluence
8.8
Microsoft Office 365
Access control
Confluence
8.7
Microsoft Office 365
Advanced security features
Confluence
8.7
Microsoft Office 365
Integrates with Google Drive
Confluence
7.5
Microsoft Office 365
Device sync
Confluence
8.2
Microsoft Office 365

Pros

Confluence

  • Organizing content so that people can find what they are looking for.
  • Putting restrictions on certain pages so that it can be seen/edited by appropriate employees
  • Letting people collaborate on documents simultaneously
  • notifying when a page has been updated
  • combining content with tasks so that things get done
Holly Wallace Nielsen profile photo

Microsoft Office 365

  • It opens and edits the vast majority of file formats given to us for our education.
  • It's widely used and relatively easy to learn if you've never been exposed to it before.
  • The additional web accessibility is handy for getting some cloud-based documents and emails while away from my computer.
Tom Pentzer profile photo

Cons

Confluence

  • Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
  • Posting on Atlassian can also take more time than expected due to the plethora of options available.
  • Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.
Alexandria Alvarez Gerbasi profile photo

Microsoft Office 365

  • I use process flowcharts frequently as a consultant. I have not found a useful Microsoft app to provide this capability that helps produce a professional result. Smart Art is quite limited.
  • Screen capture is limited with tools such as "Snip". I'm forced to use third-party tools such as SnagIt. I use image capture every day to create training materials and reports.
  • Creating documents with an Index and reference paragraphs I find difficult to use.
David DJ Ryan profile photo

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA profile photo

Microsoft Office 365

Microsoft Office 365 10.0
Based on 1 answer
There are many features of Office that we cannot replicate in any other tool. Plus people know it already. It's not going away anytime soon.
Rebecca T Barber, MBA, PHD profile photo

Usability

Confluence

Confluence 8.4
Based on 9 answers
It's overall pretty straightforward and intuitive. You get a simple editing window that presents a live view of your formatted document, plus a toolbar for formatting options. If you're familiar with any word processing program (Google Docs, Word, etc) you should be able to master Confluence without much (if any) difficulty.
Sean Scott profile photo

Microsoft Office 365

Microsoft Office 365 7.6
Based on 2 answers
Because in spite of allowing so many opportunities and possibilities, this same cause that there is a conflict at the time of manipulating more advanced or specialized options.
Luis Garcia Müller profile photo

Performance

Confluence

Confluence 9.7
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo profile photo

Microsoft Office 365

No score
No answers yet
No answers on this topic

Support

Confluence

Confluence 8.5
Based on 20 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer profile photo

Microsoft Office 365

Microsoft Office 365 7.7
Based on 41 answers
8 because sometimes you do need to wait for a callback or help.But they are a huge company and I can't expect to have someone at our beck and call the very few times i've needed immediate support.They're always friendly and try hard. Feel like they really want you to be satisfied.
Mike Petrich profile photo

Alternatives Considered

Confluence

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.
Brian Taylor profile photo

Microsoft Office 365

Office 365 is the industry standard, so much easier to use in the business world. It is more robust than the competition and is a mature product. GSuite may have an edge in user experience on smaller mobile devices, but that is changing. Personally, Guite's email interface and functionality are much better than the one in Microsoft Office 365. The concept of putting things in folders is a bit outdated, and the searchability in GSuite is superior.
Tom Wondra profile photo

Return on Investment

Confluence

  • At a previous company, Confluence made creation and resolution of support tickets across a large and distributed organization very manageable. This was a major positive impact in that it allowed efficient management of many different customer deployments in a responsive manner.
  • At my current company, Confluence would have had a negative impact do to the slowness of the product, adding a significant overhead for our small team to get things done.
David McCann profile photo

Microsoft Office 365

  • Gaining features such as cloud-hosted emails has had a dramatically positive impact, allowing us to reference email no matter where we are.
  • As we use more cloud-sharing features, we're running into less version conflicts and "read only" prompts when someone has a document open.
  • Overall, it's continued to make us more efficient.
Chris Cromer profile photo

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Office 365

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Confluence
8.3
Microsoft Office 365
8.7

Likelihood to Renew

Confluence
10.0
Microsoft Office 365
10.0

Usability

Confluence
8.4
Microsoft Office 365
7.6

Reliability and Availability

Confluence
10.0
Microsoft Office 365

Performance

Confluence
9.7
Microsoft Office 365

Support

Confluence
8.5
Microsoft Office 365
7.7

Implementation

Confluence
9.0
Microsoft Office 365

Scalability

Confluence
10.0
Microsoft Office 365

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