What users are saying about
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Top Rated
908 Ratings
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Top Rated
1505 Ratings

Confluence

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Top Rated
908 Ratings
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Score 8.1 out of 101

Microsoft Office 365

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Top Rated
1505 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

Confluence

Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
No photo available

Microsoft Office 365

I strongly recommend Microsoft Office 365, for those companies that are starters or if they're looking for a collaborative Microsoft Suite to reduce deployment times, and stressful management, Office 365 can allow you to run your mail accounts, shared cloud Files and, IM communication, track down the usage of information and leverage the process of delivering to your teams the development of company process. Remember is a great tool if you got a decent Internet Service Provider, if not you'll need another on premise solution to avoid sync issues or data disruptions.
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Feature Rating Comparison

Project Management

Confluence
7.5
Microsoft Office 365
Task Management
Confluence
7.8
Microsoft Office 365
Gantt Charts
Confluence
7.6
Microsoft Office 365
Scheduling
Confluence
7.0
Microsoft Office 365
Workflow Automation
Confluence
7.6
Microsoft Office 365
Mobile Access
Confluence
7.5
Microsoft Office 365
Search
Confluence
7.5
Microsoft Office 365
Visual planning tools
Confluence
7.7
Microsoft Office 365

Communication

Confluence
7.9
Microsoft Office 365
Chat
Confluence
6.4
Microsoft Office 365
Notifications
Confluence
8.4
Microsoft Office 365
Discussions
Confluence
8.3
Microsoft Office 365
Surveys
Confluence
7.0
Microsoft Office 365
Internal knowledgebase
Confluence
8.9
Microsoft Office 365
Integrates with GoToMeeting
Confluence
6.0
Microsoft Office 365
Integrates with Gmail and Google Hangouts
Confluence
8.8
Microsoft Office 365
Integrates with Outlook
Confluence
9.3
Microsoft Office 365

File Sharing & Management

Confluence
8.2
Microsoft Office 365
Versioning
Confluence
9.0
Microsoft Office 365
Video files
Confluence
7.5
Microsoft Office 365
Audio files
Confluence
8.2
Microsoft Office 365
Document collaboration
Confluence
8.6
Microsoft Office 365
Access control
Confluence
8.6
Microsoft Office 365
Advanced security features
Confluence
8.5
Microsoft Office 365
Integrates with Google Drive
Confluence
7.3
Microsoft Office 365
Device sync
Confluence
8.0
Microsoft Office 365

Pros

Confluence

  • Collaboration. Confluence allows our entire organization to collaborate together. Instead of storing files and documents in folders, Confluence stores the files including versions, allows comments and context to be added, assigns permissions, and tracks workflows all in one place.
  • Organization. Confluence is great at keeping everything organized. Assuming you set up your structure properly, it is easy to find your place in Confluence. Furthermore, the search engine allows you to search the entire instance for information.
  • Notification. Confluence sends email notifications when you are referenced by someone else, assigned a duty, or any change is made to a page or group that you are subscribed to.
Chris Snelling, CFA profile photo

Microsoft Office 365

  • Easy to use and understand.
  • You can attach any sort of document that you need to send out and get feedback on, or for that matter send something out that will give someone what they are looking for.
  • It stacks emails so that any email with a common theme will bundle together so that your inbox does not fill up.
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Cons

Confluence

  • Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
  • Posting on Atlassian can also take more time than expected due to the plethora of options available.
  • Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.
Alexandria Alvarez Gerbasi profile photo

Microsoft Office 365

  • OneNote for Mac does not have all of the features OneNote for PC does, and it's patently absurd for said features to be missing. I'm unable to make templates, make custom tags, and there's no option for freehand drawing, should I elect to try using a Wacom style input.
  • Use of the quite requires me to be signed in, and at least three times a year, Word or Outlook will decide that I'm no longer signed in, thus, I cannot continue to edit the documents I'm working on. This requires me to reboot my computer, not something I'm happy doing while trying to take notes during lecture.
  • To continue the rant about a need for authentication, I can see no reason why, after the initial purchase/download, authentication and a sign-in would be needed if I'm not sending stuff to the cloud.
Tom Pentzer profile photo

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA profile photo

Microsoft Office 365

Microsoft Office 365 10.0
Based on 1 answer
There are many features of Office that we cannot replicate in any other tool. Plus people know it already. It's not going away anytime soon.
Rebecca T Barber, MBA, PHD profile photo

Usability

Confluence

Confluence 8.4
Based on 9 answers
It's overall pretty straightforward and intuitive. You get a simple editing window that presents a live view of your formatted document, plus a toolbar for formatting options. If you're familiar with any word processing program (Google Docs, Word, etc) you should be able to master Confluence without much (if any) difficulty.
Sean Scott profile photo

Microsoft Office 365

Microsoft Office 365 7.6
Based on 2 answers
Because in spite of allowing so many opportunities and possibilities, this same cause that there is a conflict at the time of manipulating more advanced or specialized options.
Luis Garcia Müller profile photo

Performance

Confluence

Confluence 9.7
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo profile photo

Microsoft Office 365

No score
No answers yet
No answers on this topic

Support

Confluence

Confluence 8.5
Based on 18 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer profile photo

Microsoft Office 365

Microsoft Office 365 7.6
Based on 36 answers
8 because sometimes you do need to wait for a callback or help.But they are a huge company and I can't expect to have someone at our beck and call the very few times i've needed immediate support.They're always friendly and try hard. Feel like they really want you to be satisfied.
Mike Petrich profile photo

Alternatives Considered

Confluence

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.
Brian Taylor profile photo

Microsoft Office 365

Google apps are another set of tools frequently used for business. I find that the apps provided by Google while helpful do not match the depth of functionality nor ease of use as Microsoft Office and related Microsoft apps. At one time, I was splitting my online tools between Microsoft, Google and Mac depending on my customer needs. It was a beyond frustrating environment to operate in. Everything I do now in business is through Microsoft products.
David DJ Ryan profile photo

Return on Investment

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen profile photo

Microsoft Office 365

  • Gaining features such as cloud-hosted emails has had a dramatically positive impact, allowing us to reference email no matter where we are.
  • As we use more cloud-sharing features, we're running into less version conflicts and "read only" prompts when someone has a document open.
  • Overall, it's continued to make us more efficient.
Chris Cromer profile photo

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Office 365

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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