What users are saying about
1078 Ratings
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Score 8 out of 100
147 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Confluence

Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.9
Sprinklr Modern Sales & Engagement
Task Management
Confluence
8.6
Sprinklr Modern Sales & Engagement
Gantt Charts
Confluence
7.9
Sprinklr Modern Sales & Engagement
Scheduling
Confluence
7.2
Sprinklr Modern Sales & Engagement
Workflow Automation
Confluence
7.7
Sprinklr Modern Sales & Engagement
Mobile Access
Confluence
8.0
Sprinklr Modern Sales & Engagement
Search
Confluence
7.9
Sprinklr Modern Sales & Engagement
Visual planning tools
Confluence
7.9
Sprinklr Modern Sales & Engagement

Communication

Confluence
8.0
Sprinklr Modern Sales & Engagement
Chat
Confluence
6.4
Sprinklr Modern Sales & Engagement
Notifications
Confluence
8.8
Sprinklr Modern Sales & Engagement
Discussions
Confluence
8.2
Sprinklr Modern Sales & Engagement
Surveys
Confluence
7.0
Sprinklr Modern Sales & Engagement
Internal knowledgebase
Confluence
8.8
Sprinklr Modern Sales & Engagement
Integrates with GoToMeeting
Confluence
6.0
Sprinklr Modern Sales & Engagement
Integrates with Gmail and Google Hangouts
Confluence
9.3
Sprinklr Modern Sales & Engagement
Integrates with Outlook
Confluence
9.6
Sprinklr Modern Sales & Engagement

File Sharing & Management

Confluence
8.4
Sprinklr Modern Sales & Engagement
Versioning
Confluence
8.6
Sprinklr Modern Sales & Engagement
Video files
Confluence
8.0
Sprinklr Modern Sales & Engagement
Audio files
Confluence
8.2
Sprinklr Modern Sales & Engagement
Document collaboration
Confluence
8.8
Sprinklr Modern Sales & Engagement
Access control
Confluence
9.0
Sprinklr Modern Sales & Engagement
Advanced security features
Confluence
8.8
Sprinklr Modern Sales & Engagement
Integrates with Google Drive
Confluence
8.0
Sprinklr Modern Sales & Engagement
Device sync
Confluence
8.0
Sprinklr Modern Sales & Engagement

Listening/monitoring

Confluence
Sprinklr Modern Sales & Engagement
7.5
Boolean keyword searches
Confluence
Sprinklr Modern Sales & Engagement
7.6
Filtering out noise/spam
Confluence
Sprinklr Modern Sales & Engagement
7.3
Sentiment analysis
Confluence
Sprinklr Modern Sales & Engagement
6.9
Broad channel coverage
Confluence
Sprinklr Modern Sales & Engagement
8.2

Publishing

Confluence
Sprinklr Modern Sales & Engagement
7.1
Content planning and scheduling
Confluence
Sprinklr Modern Sales & Engagement
8.2
Audience targeting
Confluence
Sprinklr Modern Sales & Engagement
6.9
Content optimization
Confluence
Sprinklr Modern Sales & Engagement
6.8
Workflow management
Confluence
Sprinklr Modern Sales & Engagement
6.7

Engagement

Confluence
Sprinklr Modern Sales & Engagement
7.5
Automated routing and prioritization
Confluence
Sprinklr Modern Sales & Engagement
8.1
Customer interaction histories
Confluence
Sprinklr Modern Sales & Engagement
7.2
Bulk actions
Confluence
Sprinklr Modern Sales & Engagement
7.1

Marketing

Confluence
Sprinklr Modern Sales & Engagement
7.0
Lead generation
Confluence
Sprinklr Modern Sales & Engagement
5.5
Content marketing
Confluence
Sprinklr Modern Sales & Engagement
8.1
Paid media management
Confluence
Sprinklr Modern Sales & Engagement
6.4
Campaigns and promotions
Confluence
Sprinklr Modern Sales & Engagement
7.9

Channel coverage/integration

Confluence
Sprinklr Modern Sales & Engagement
7.4
Twitter
Confluence
Sprinklr Modern Sales & Engagement
8.5
Facebook
Confluence
Sprinklr Modern Sales & Engagement
8.4
LinkedIn
Confluence
Sprinklr Modern Sales & Engagement
7.7
Google+
Confluence
Sprinklr Modern Sales & Engagement
6.6
Instagram
Confluence
Sprinklr Modern Sales & Engagement
6.2
Pinterest
Confluence
Sprinklr Modern Sales & Engagement
7.3
YouTube
Confluence
Sprinklr Modern Sales & Engagement
6.9

Reporting/analytics

Confluence
Sprinklr Modern Sales & Engagement
8.4
Campaign success analytics
Confluence
Sprinklr Modern Sales & Engagement
8.5
Real-time tracking
Confluence
Sprinklr Modern Sales & Engagement
8.5
Competitor analysis
Confluence
Sprinklr Modern Sales & Engagement
8.2

Account management

Confluence
Sprinklr Modern Sales & Engagement
6.7
Role-based user permissions & privileges
Confluence
Sprinklr Modern Sales & Engagement
7.2
Mobile access
Confluence
Sprinklr Modern Sales & Engagement
6.1

Pros

Confluence

  • Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
  • The parent and child relationships between pages makes organizing your content much easier.
  • If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Confluence

  • Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
  • Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Chris Snelling, CFA | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Confluence

Confluence 8.6
Based on 9 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Confluence

Confluence 10.0
Based on 4 answers
It is always on, always ready. It is very adaptable and reliable.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Confluence

Confluence 9.8
Based on 8 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Confluence

Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 6.6
Based on 43 answers
I like most of the functions of Sprinklr Modern Engagement, although some of them don't seem to be as simple and straightforward to use as they could be. Ultimately, it gets me the information I need even if it requires a little tinkering. This could also be due to a lack of prolonged experience in the platform.
Anonymous | TrustRadius Reviewer

In-Person Training

Confluence

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Confluence

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 9.0
Based on 3 answers
Great process overall
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Confluence

Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Confluence

Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.5
Sprinklr Modern Sales & Engagement
7.4

Likelihood to Renew

Confluence
10.0
Sprinklr Modern Sales & Engagement
8.5

Usability

Confluence
8.6
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

Confluence
10.0
Sprinklr Modern Sales & Engagement
9.1

Performance

Confluence
9.8
Sprinklr Modern Sales & Engagement
8.2

Support Rating

Confluence
8.5
Sprinklr Modern Sales & Engagement
6.6

In-Person Training

Confluence
Sprinklr Modern Sales & Engagement
7.0

Online Training

Confluence
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

Confluence
9.0
Sprinklr Modern Sales & Engagement
9.0

Scalability

Confluence
10.0
Sprinklr Modern Sales & Engagement
8.2

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