Likelihood to Recommend The ONLY reason we left
Volusion was fear that
Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind
Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with
Volusion . There were times
Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.
Read full review Ecwid is absolutely perfect for any business that is looking to start out with online sales and mobile point-of-sale. Many times, business owners may have limited experience in setting up a website or point-of-sale. Having to spend on this expertise with a limited budget can be frustrating. Ecwid allows you to have great results even if you are a novice.
Read full review Pros SEO - fast loading speeds, helps us rank on Google Product customization - allows us to customize templates to our needs to fit all viable information Integration with other platforms - seamless connection to other properties like Google Ads and Analytics Read full review Clarity - there has been very little confusion and need to reach out to Customer Support for help Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies. Read full review Cons Better and easier localisation for stores outside the US Speed - it is not the fastest Make sure that third-party theme developers update regularly and use best practice Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant Read full review Recurring billing - ability to bill subscription customers without having to go to my payment gateway Robust order management - very limited in managing orders, therefore I had to subscribe to a different software Expensive customization - if you want to customize anything, it is very expensive Read full review Likelihood to Renew I personally would not even consider another e-commerce website platform.
Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
And the price is reasonable!
I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
Read full review The value given by Ecwid is unmatched. When combined with the ease of use of the product, it is a no-brainer to continue to use the product. The only thing that could cause us to switch is if some feature we needed which is not available which is unlikely based on the feature list we reviewed when making the decision to go with them.
Read full review Usability I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
Read full review I gave a 9 instead of a 10 only because I haven't figured out a function or two. I believe it has less to do with Ecwid's overall usability and more to do with my own understanding and skill level, but regardless, it may also have something to do with the limits of Ecwid's functions.
Read full review Reliability and Availability So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
Read full review Always available. Very reliable
Read full review Performance I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
Read full review Good overall performance both in desktop and mobile
Read full review Support Rating Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Read full review I have always received the support I need in a timely manner. I enjoy receiving emails every week on trending business topics and new suggestions. They often serve as a reminder for me to include new e-commerce tools into our strategy. And I've always had great experiences with reaching out to the support team with specific questions.
Read full review Online Training They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Read full review Implementation Rating A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Read full review Fast and simple implementation of Ecwid's solutions. Easy to learn and navigate
Read full review Alternatives Considered We switched from
Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our
Shopify store, we can't have them cutting us off anytime they want. We reviewed
WooCommerce , but didn't like the storefront or backend. Plus it seems like Wordpress/
WooCommerce runs into tons of hacking issues and bugs.
Read full review We sell a product that requires certain controls to sell and most of the companies we researched had specific policies preventing us from selling on their platform. We aren't selling anything dangerous, they are parts of ammunition (the shell casings) and not entire ammunition rounds. Most other vendors restrict the sales of firearms and ammunition, but even when just selling a part used to create ammunition, we were still restricted. I'm not really sure why they restrict sales of products like ours from different vendors. Ecwid had no such restrictions and were happy to confirm that for us.
Read full review Scalability I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
Read full review Good scalability. I use the second plan and there are 2 more plans that I could use if I needed other features or services
Read full review Return on Investment Provides a robust platform to sell a high-risk product. Page Builder saves you time and money by negating the need to buy a template. Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options. Read full review We have not been able to measure the ROI as of yet, as we cannot get out of the gate with customization required. It can be implemented quickly for basic online stores. Once the system is configured, ROI will dramatically go up. Read full review ScreenShots Ecwid by Lightspeed Screenshots