Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
$299
per month
Podium
Score 6.3 out of 10
N/A
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
We selected Birdeye because the feature set was almost identical, but Birdeye was more cost effective. Still expensive, but not as expensive as Podium.
Birdeye crushes Podium. The metrics that are tracked in Birdeye go above and beyond those in Podium. I've compared dashboards with a client on a video call and we were looking at Birdeye and Podium side by side and it was easy for the client to see the value this way. I was …
We were on Podium prior to Birdeye. Birdeye obviously has more features than Podium did. We were able to consolidate our listings management and review solicitation into one platform with Birdeye, and at Podium we couldn't do that. I wasn't here for the onboarding onto Podium, …
Birdeye is much faster than Podium. Our messages come through quicker and more consistently from customers reaching out. Their SMS marketing features and abilities are pretty much the same, we haven't noticed too big of a difference there. On the other hand, their Internal …
We had used podiums before, but they were not as user-friendly as Birdeye. Also, Birdeye seems to fix its issues much faster than Podium did and I feel that Birdeye is still growing and has more potential than Podium.
Of all the services we have used DemandHub still has been the best. They all accomplish the same thing for requesting business reviews and enabling text messaging on our land lines but the customer service from DemandHub has been the best. Both Podium and BirdEye have …
Verified User
Manager
Chose Birdeye
Birdeye customer service is ten fold better than Podium. Podium was a nightmare to use, and the customer service is terrible.
We tested a number of reputation management softwares during out search. Birdeye was the most intuitive platform and they also had the most reasonable prices. The other programs like Reputation and Podium, did most of the same things that we were looking for but we ultimately …
Podium also has issues with account management and customer service. They are comparable but Birdeye has a better review request interface and reporting than Birdeye.
It has been some them since I have used either one of those platforms but at the time Birdeye had plenty more features than the others. They were also the first one I found that had automatic review responding.
All of these are very similar from a tech stack and API integration standpoint. The dashboard with Birdeye is by far the most transparent, and easy to navigate. There are not a lot of upsells baked into it either. The customer service is also very responsive when we hit a …
I do not have much to say on this matter, as Birdeye was our selected choice before any other options had been investigated very far. Birdeye offers fair rates and made the onboarding process pretty seamless.
President & Co-Founder I Onsite Paper Shredding I Document Destruction I Hard Drive Shredding Expert
Chose Podium
BirdEye was not easy to use and it did not give us the features we were looking for such as SMS and our employees would not use because it slowed them down with little ROI.