Bloomreach Commerce Experience Cloud vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bloomreach Commerce Experience Cloud
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
Bloomreach is a Commerce Experience Cloud, that aims to enable brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that aim to drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a CDP and marketing automation solutions. Together, these solutions combine unified customer and product data with…N/A
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
Bloomreach Commerce Experience CloudSalesforce Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bloomreach Commerce Experience CloudSalesforce Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsBloomreach pricing is quote-based.B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
Bloomreach Commerce Experience CloudSalesforce Commerce Cloud
Considered Both Products
Bloomreach Commerce Experience Cloud
Chose Bloomreach Commerce Experience Cloud
I have used Klaviyo and Salesforce - both of which are very different to Bloomreach. Salesforce is awful for what I need it for and another product I market uses it and will be transitioning over to Bloomreach hopefully next year. Klaviyo is excellent but Bloomreach is easier …
Salesforce Commerce Cloud

No answer on this topic

Top Pros
Top Cons
Features
Bloomreach Commerce Experience CloudSalesforce Commerce Cloud
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Bloomreach Commerce Experience Cloud
8.1
27 Ratings
5% above category average
Salesforce Commerce Cloud
-
Ratings
WYSIWYG email editor7.824 Ratings00 Ratings
Dynamic content8.525 Ratings00 Ratings
Ability to test dynamic content8.424 Ratings00 Ratings
Landing pages6.95 Ratings00 Ratings
A/B testing8.426 Ratings00 Ratings
Mobile optimization7.720 Ratings00 Ratings
Email deliverability reporting8.626 Ratings00 Ratings
List management7.721 Ratings00 Ratings
Triggered drip sequences8.819 Ratings00 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Bloomreach Commerce Experience Cloud
8.1
20 Ratings
4% above category average
Salesforce Commerce Cloud
-
Ratings
Lead nurturing8.819 Ratings00 Ratings
Lead scoring and grading8.017 Ratings00 Ratings
Data quality management8.619 Ratings00 Ratings
Automated sales alerts and tasks6.95 Ratings00 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Bloomreach Commerce Experience Cloud
7.5
17 Ratings
1% below category average
Salesforce Commerce Cloud
-
Ratings
Calendaring7.317 Ratings00 Ratings
Event/webinar marketing7.812 Ratings00 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
Bloomreach Commerce Experience Cloud
8.0
18 Ratings
6% above category average
Salesforce Commerce Cloud
-
Ratings
Social sharing and campaigns8.717 Ratings00 Ratings
Social profile integration7.36 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Bloomreach Commerce Experience Cloud
8.4
27 Ratings
11% above category average
Salesforce Commerce Cloud
-
Ratings
Dashboards8.327 Ratings00 Ratings
Standard reports8.325 Ratings00 Ratings
Custom reports8.626 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Bloomreach Commerce Experience Cloud
8.1
56 Ratings
7% above category average
Salesforce Commerce Cloud
-
Ratings
API8.055 Ratings00 Ratings
Role-based workflow & approvals7.720 Ratings00 Ratings
Customizability7.622 Ratings00 Ratings
Integration with Salesforce.com8.21 Ratings00 Ratings
Integration with Microsoft Dynamics CRM8.21 Ratings00 Ratings
Integration with SugarCRM8.21 Ratings00 Ratings
Third-party software integrations7.58 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Bloomreach Commerce Experience Cloud
-
Ratings
Salesforce Commerce Cloud
7.9
34 Ratings
3% above category average
Product catalog & listings00 Ratings8.631 Ratings
Product management00 Ratings8.331 Ratings
Bulk product upload00 Ratings8.730 Ratings
Branding00 Ratings7.030 Ratings
Mobile storefront00 Ratings7.628 Ratings
Product variations00 Ratings8.032 Ratings
Website integration00 Ratings7.831 Ratings
Visual customization00 Ratings8.132 Ratings
CMS00 Ratings7.029 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Bloomreach Commerce Experience Cloud
-
Ratings
Salesforce Commerce Cloud
8.1
29 Ratings
8% above category average
Abandoned cart recovery00 Ratings8.524 Ratings
Checkout user experience00 Ratings7.729 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Bloomreach Commerce Experience Cloud
-
Ratings
Salesforce Commerce Cloud
8.7
27 Ratings
4% above category average
eCommerce security00 Ratings8.727 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Bloomreach Commerce Experience Cloud
-
Ratings
Salesforce Commerce Cloud
8.1
30 Ratings
7% above category average
Promotions & discounts00 Ratings8.728 Ratings
Personalized recommendations00 Ratings8.430 Ratings
SEO00 Ratings7.226 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Bloomreach Commerce Experience Cloud
-
Ratings
Salesforce Commerce Cloud
8.2
32 Ratings
6% above category average
Multi-site management00 Ratings8.628 Ratings
Order processing00 Ratings8.529 Ratings
Inventory management00 Ratings8.028 Ratings
Shipping00 Ratings8.024 Ratings
Custom functionality00 Ratings8.130 Ratings
Best Alternatives
Bloomreach Commerce Experience CloudSalesforce Commerce Cloud
Small Businesses
SALESmanago
SALESmanago
Score 9.6 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
SALESmanago
SALESmanago
Score 9.6 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.4 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bloomreach Commerce Experience CloudSalesforce Commerce Cloud
Likelihood to Recommend
9.6
(120 ratings)
8.0
(45 ratings)
Likelihood to Renew
7.9
(6 ratings)
7.8
(11 ratings)
Usability
8.5
(54 ratings)
8.0
(2 ratings)
Availability
8.6
(13 ratings)
8.0
(1 ratings)
Performance
8.4
(12 ratings)
9.0
(1 ratings)
Support Rating
8.7
(84 ratings)
9.0
(3 ratings)
In-Person Training
7.7
(2 ratings)
8.0
(1 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
6.5
(4 ratings)
8.0
(2 ratings)
Configurability
8.2
(2 ratings)
-
(0 ratings)
Ease of integration
8.6
(2 ratings)
-
(0 ratings)
Product Scalability
8.2
(13 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
7.7
(2 ratings)
-
(0 ratings)
User Testimonials
Bloomreach Commerce Experience CloudSalesforce Commerce Cloud
Likelihood to Recommend
Bloomreach
Bloomreach is a great way to create a single view of the customer, it has a lot of flexibility around how you can integrate it into different systems. Really useful to ensure you have a segmented view of your clients and automate CRM journeys based on aggregations/ segmentations.
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Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
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Pros
Bloomreach
  • All in one. We have experience working with other CDP/Marketing suites and it is really difficult to connect their different modules. Bloomreach Engagement has been built to be a single product which makes everything easy to use
  • Fast and real-time. Other platforms struggle with getting real-time volumes or segmenting based on real-time events, that is not the case with Bloomreach Engagement
  • GCP partnership. Being deployed over GCP and having BigQuery as raw data export makes really easy to expand and connect with existing stacks
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Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Cons
Bloomreach
  • While Importing the offline data, sometimes the auto detection is failed to detect the csv file
  • While we import with wrong mapping, even after pressing escape before the import starts, its not cancelling the import. it start running. It would be great if it stops the import
  • it would be great if we receive email for successfully finished imports too
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Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
Read full review
Likelihood to Renew
Bloomreach
So far, Hippo is our ideal tool given its use of open standards which helps us to have a clear overview of what's coming next in the future Hippo releases. We are very confident in the future-readiness of the product
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Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
Bloomreach
In my time working with Bloomreach Commerce Experience Cloud, I always liked to work with it. It is crucial that you get support from experts from the beginning to show you how to work with the vast amount of options and activities to choose from. The learning curve is also well-rounded because of its user-friendly interface and highly skilled customer support.
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Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
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Reliability and Availability
Bloomreach
99% of the time the site is available for when we need to use. With any cloud based software there will be occasion that there is an outage but this is communicated effectively and dealt with quickly. This has never got in the way of what we need to do in our day to day work and wouldn't be thought of as a problem
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Salesforce
We have only had one instance where the platform went down in the time we have been using it.
Read full review
Performance
Bloomreach
The search API is very fast (150ms), even considering we have nearly 2 million products in our catalog. The console pages where you do your configuration, add ranking rules and synonyms are sometimes a bit slower to load, but your customer would not notice any of that. The reports pages are also not the fastest, but definitely okay
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Salesforce
No answers on this topic
Support Rating
Bloomreach
Communication with the Bloomreach support team is very easy and they have always taken prompt action to help us with anything. The support team is also very helpful on explaining how and why things should be done in a certain way and why it's not possible to set or executive integrations in a different way than the recommended.
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Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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In-Person Training
Bloomreach
The team was really helpful in explaining
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Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Online Training
Bloomreach
It gives clear overview in each and every concepts
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Salesforce
No answers on this topic
Implementation Rating
Bloomreach
None it went smoothly
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Salesforce
Implementation went fairly smoothly.
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Alternatives Considered
Bloomreach
Bloomreach makes a marketer much more self sufficient than Hubspot does. When using Hubspot I was reliant on data professionals providing me with large excel sheets containing all variables used in an email. Bloomreach connects with our data warehouse and as a marketer I can use all this data to create the right segmentations and use the right variables in my email campaigns.
Read full review
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Scalability
Bloomreach
Easy to use, very clear guides and instructions and available support. Omni channel marketings, everything is in one place. Better Understand and Activate Your Customers. It allows us to create personalized, real-time marketing campaigns that will drive real results. Get your hands on your customer data, then use that data to engage these customers with relevant and consistent messaging across all channels, at scale.
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Salesforce
No answers on this topic
Return on Investment
Bloomreach
  • Emails, banners, and weblayers brought us an increase in conversion and additional profit.
  • From a marketers perspective, it allows us to reach far and wide and see how well a campaign is doing in real-time.
  • Knowing the customer allows improved communication and personalize our recommendations.
  • Bloomreach Engagement has created revenue uplift with acquisition and conversion.
  • The most effective tool out there when ROI is in question.
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Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
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ScreenShots

Bloomreach Commerce Experience Cloud Screenshots

Screenshot of Funnels simplify targeting.Screenshot of Retention provides insights about impact of changes in a product and the impact of major marketing campaigns.Screenshot of Web layers with A/B testingScreenshot of Drag and drop campaign editorScreenshot of WYSIWYG Email editor & Fully customisable Email templatesScreenshot of CRM with 360° customer behaviour history