Likelihood to Recommend If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?
Read full review Well suited: outpatient private clinics where PTs; sports environments. Less well suited: seems like a large hospital setting might have a more difficult time with the operations. Practices with multiple disciplines in it--are PTs and SLPs and OTs all able to document as they need?
Read full review Pros They provide training for the different types of ways Carecloud can be used for the benefit of the company. Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service. They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible. Read full review The scheduler is easy to use and allows for a clear view of each clinical day, week, and month. The authorization/visit limit functions really help in managing each case and assist in minimizing insurance denials. The documentation is comprehensive and specific to physical therapy documentation. The ICD-10 lookup function is very helpful. Transfer of claim information to Therabill really helps with timely claim submission. Read full review Cons The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected. Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS. With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs. Read full review I wish the patient reminders didn't cost as much to send, and it would be great to be able to send text messages for any other reason. WebPT adds on extras that always seem to cost more - overall, it is kind of expensive. I always wish the documentation was quicker - but I'm not sure what else that would take. Read full review Likelihood to Renew The ease of use and the modern feeling of the software is what keeps us coming back. Being able to have a new employee trained on the software in less than a week is a money saver. The many other softwares that the team at WebPT offer that intergrate with WebPT is numerous and streamlined.
Read full review Usability It is very easy train people on and make each not the way you would like it. My first time using it I only needed one time walking through it. The software is self explanatory and easy to find what you need in a note
Read full review Reliability and Availability Entire suite down numerous times in 2022 and 2023. Individual modules down as well. Modules rated as operational but not functioning numerous times, most so with scheduling, online intake, and outcomes.
Read full review Performance Pages often load slowly. Our iMacs are highly reliable and we are connected to the highest speed Comcast business internet. We also connected each iMac via Cat 9 cable during COVID-19 pandemic to speed telelhealth appointments. Zoom does integrate very well with WebPT for telehealth. Their own modules do not integrate well with each other. For example, patients receive separate emails for patient intake and clinical outcomes. If confuses and frustrates many patients. Similarly, EMR flow sheet does not integrate with HEP creating redundancy.
Read full review Support Rating Support was pretty much always helpful. My only complaint was not being able to always get someone on the phone immediately during working hours and having to wait to hear back. But once we heard back, problems were solved quickly and sufficiently. Staff was always friendly and knowledgeable
Read full review Online Training WebPT has its entire separate platform for training, containing many different guides, tutorials, and video references to help you become familiar and competent with the software suites. This includes having various demonstrations that allow you to click and navigate pages in the ways you would actually do it in WebPT. WebPT also gives you a sandbox company in the actual website to tinker with and trial things out. This makes it easy to catch and avoid errors you would have otherwise made with active patient data/schedules.
Read full review Implementation Rating I think it would help to have another education session maybe 6 months after the initial sessions. This would help the user come up with an enhanced experience after they have used the program for a period of time. It is hard to comprehend everything at first, especially for people that need hands on learning
Read full review Alternatives Considered Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
Read full review Also, I have used PTWired and HEP2GO, but they were not in the database. WebPT automatically generates a patient profile, which is very helpful. WebPT also doesn't require the patient to download an app from the App Store, which is an added step for patients to perform, which will decrease compliance.
Read full review Contract Terms and Pricing Model The current terms and pricing would be fair if they provided adequate performance, reliability, support, and customer service. As they have lapsed in these areas WebPT is overpriced. I would not recommend any PT practice of any size agree to a long term contract with WebPT until they prove they will deliver on their promises.
Read full review Scalability It grew with us from practice inception to our largest size of 12 employees.
Read full review Professional Services Extremely poor technical support and customer service.
Read full review Return on Investment The payment on claims when they go through correct is phenomenal and very timely. Our productivity is better as notes get done quicker and able to focus more on patient care. Sometimes the long flowsheet gets hard to see when treating a chronic patient. Read full review ScreenShots