What users are saying about
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1980 Ratings
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Webex Meetings

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1980 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Project Management

    8.0

    Chatter

    80%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 7/7 features

    Task Management

    8.4
    84%
    36 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Scheduling

    7.8
    78%
    30 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.4
    84%
    32 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.8
    78%
    49 Ratings
    N/A
    0 Ratings

    Search

    7.5
    75%
    44 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.3
    83%
    33 Ratings
    N/A
    0 Ratings

    Communication

    8.4

    Chatter

    84%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 8/8 features

    Chat

    8.8
    88%
    50 Ratings
    N/A
    0 Ratings

    Notifications

    7.5
    75%
    53 Ratings
    N/A
    0 Ratings

    Discussions

    8.2
    82%
    51 Ratings
    N/A
    0 Ratings

    Surveys

    7.8
    78%
    34 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    8.0
    80%
    36 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    8.6
    86%
    20 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.9
    89%
    23 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Chatter

    83%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 8/8 features

    Versioning

    8.3
    83%
    28 Ratings
    N/A
    0 Ratings

    Video files

    8.4
    84%
    33 Ratings
    N/A
    0 Ratings

    Audio files

    7.6
    76%
    30 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    41 Ratings
    N/A
    0 Ratings

    Access control

    7.8
    78%
    34 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.8
    88%
    29 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Device sync

    8.1
    81%
    27 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Chatter

    Feature Set Not Supported
    N/A
    8.4

    Webex Meetings

    84%
    Webex Meetings ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.9
    89%
    665 Ratings

    High quality video

    N/A
    0 Ratings
    8.7
    87%
    657 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.6
    76%
    633 Ratings

    Mobile support

    N/A
    0 Ratings
    8.3
    83%
    601 Ratings

    Screen Sharing

    Chatter

    Feature Set Not Supported
    N/A
    8.6

    Webex Meetings

    86%
    Webex Meetings ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.9
    89%
    657 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.4
    84%
    571 Ratings

    Online Meetings / Events

    Chatter

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.5
    85%
    631 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    659 Ratings

    Integrates with social media

    N/A
    0 Ratings
    8.0
    80%
    245 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.7
    87%
    629 Ratings

    Slideshows

    N/A
    0 Ratings
    8.8
    88%
    575 Ratings

    Online Events Collaboration

    Chatter

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.5
    85%
    622 Ratings

    Audience polling

    N/A
    0 Ratings
    8.5
    85%
    552 Ratings

    Q&A

    N/A
    0 Ratings
    8.5
    85%
    551 Ratings

    Online Events Security

    Chatter

    Feature Set Not Supported
    N/A
    8.7

    Webex Meetings

    87%
    Webex Meetings ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.8
    88%
    591 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.7
    87%
    615 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.6
    86%
    330 Ratings

    Attribute Ratings

    • Chatter is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • Webex Meetings is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    8.8

    Chatter

    88%
    56 Ratings
    8.6

    Webex Meetings

    86%
    672 Ratings

    Likelihood to Renew

    8.1

    Chatter

    81%
    2 Ratings
    7.5

    Webex Meetings

    75%
    40 Ratings

    Usability

    7.3

    Chatter

    73%
    7 Ratings
    8.8

    Webex Meetings

    88%
    100 Ratings

    Availability

    Chatter

    N/A
    0 Ratings
    9.0

    Webex Meetings

    90%
    438 Ratings

    Performance

    Chatter

    N/A
    0 Ratings
    8.6

    Webex Meetings

    86%
    415 Ratings

    Support Rating

    7.5

    Chatter

    75%
    53 Ratings
    8.2

    Webex Meetings

    82%
    152 Ratings

    In-Person Training

    Chatter

    N/A
    0 Ratings
    7.9

    Webex Meetings

    79%
    2 Ratings

    Online Training

    Chatter

    N/A
    0 Ratings
    7.8

    Webex Meetings

    78%
    2 Ratings

    Implementation Rating

    Chatter

    N/A
    0 Ratings
    9.3

    Webex Meetings

    93%
    18 Ratings

    Contract Terms and Pricing Model

    Chatter

    N/A
    0 Ratings
    7.7

    Webex Meetings

    77%
    11 Ratings

    Product Scalability

    Chatter

    N/A
    0 Ratings
    8.9

    Webex Meetings

    89%
    410 Ratings

    Professional Services

    Chatter

    N/A
    0 Ratings
    9.1

    Webex Meetings

    91%
    10 Ratings

    Likelihood to Recommend

    Chatter

    [Chatter] is the tool that makes our relations
    stronger. It provides advanced ways of communication. I have trained my many
    team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
    customers. It will surely enhance the productivity of your organization.
    Yolanda Pouwels | TrustRadius Reviewer

    Webex Meetings

    I was traveling last month, and at this time, my manager asked for an urgent meeting for the whole team, Webex Meetings helped us to meet remotely without returning to our office. We spent about three hours in a meeting discussing all points and begin to take action and follow these actions remotely. It was a great experience.
    Remon Adel | TrustRadius Reviewer

    Pros

    Chatter

    • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
    • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
    • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
    Glen Tylee | TrustRadius Reviewer

    Webex Meetings

    • Intuitive software. The user interface is really simple to use and one can't have problems navigating around the software.
    • It has screen sharing and whiteboards which provides us the very features we need for an interactive meeting that benefits everyone.
    • Audio and video recording of meetings. I am able to access and rematch meetings in any case I want to review the meetings.
    • Webex Meetings audio and video quality are really good making our meetings run smoothly.
    Vivian Birungi | TrustRadius Reviewer

    Cons

    Chatter

    • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
    • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
    • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
    • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
    • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
    • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
    Joseph C. Chang | TrustRadius Reviewer

    Webex Meetings

    • At times, the meeting audio/video can get glitchy if there are a lot of attendees online and using bandwidth.
    • Sometimes, it is hard for my prospects to join the meeting without downloading software or can't get the audio to work for some reason.
    • Hard to navigate attendees while presenting yourself.
    Nick Melosky | TrustRadius Reviewer

    Pricing Details

    Chatter

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Chatter Editions & Modules

    Additional Pricing Details

    Webex Meetings

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $12 per month

    Webex Meetings Editions & Modules

    Edition
    Basic$0.001
    Meet + Call Plan$25.001
    Meet Plan$13.501
    EnterpriseContact Sales
    Call Plan$17.003
    1. user/month
    2. none
    3. user/month
    Additional Pricing Details
    Pricing available by monthly or annual subscription, with discounts available for annual commitments.

    Likelihood to Renew

    Chatter

    Chatter 8.1
    Based on 2 answers
    Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
    Joseph C. Chang | TrustRadius Reviewer

    Webex Meetings

    Webex Meetings 7.5
    Based on 40 answers
    Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
    Jess Messenger | TrustRadius Reviewer

    Usability

    Chatter

    Chatter 7.3
    Based on 7 answers
    It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
    Anonymous | TrustRadius Reviewer

    Webex Meetings

    Webex Meetings 8.8
    Based on 100 answers
    Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
    Lance Herbst .ılı.ılı | TrustRadius Reviewer

    Reliability and Availability

    Chatter

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 9.0
    Based on 438 answers
    Cisco Webex Meetings is easily available if you are having licenses. Even Cisco Webex Meetings offers free meetings for a particular time period. It has easy to use interface & usage is also user-friendly. If you want to have easy access to meetings & events. Even for unplanned meetings, we can start the meeting in one go.
    Radhika Chavan | TrustRadius Reviewer

    Performance

    Chatter

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 8.6
    Based on 415 answers
    I can't speak of integration with many software. The only integration I have is with Microsoft Outlook and the integration has been error-free for me. I do think Webex usually loads quite quickly. The only issue we had once was for an international employee who was based in a very low bandwidth environment and it took her 5-10 minutes for the meeting to start. But that issue was only for her and nobody else in the meeting experienced that. However, I have noticed that Zoom has a faster startup time than Webex. Webex, though, is usually faster to load than Microsoft Teams.
    Talha Shahzad | TrustRadius Reviewer

    Support Rating

    Chatter

    Chatter 7.5
    Based on 53 answers
    If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
    Anonymous | TrustRadius Reviewer

    Webex Meetings

    Webex Meetings 8.2
    Based on 152 answers
    The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
    Aziz Khambati | TrustRadius Reviewer

    Implementation Rating

    Chatter

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 9.3
    Based on 18 answers
    That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
    Chris Carpenter | TrustRadius Reviewer

    Alternatives Considered

    Chatter

    Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
    Naveen Gabrani | TrustRadius Reviewer

    Webex Meetings

    We use Microsoft Teams as our staple platform in the workplace but most of our team prefer Webex Meetings. This is due to its flexibility and stability. We have also used Zoom to bring in remote presenters for lectures and events but many staff are still cautious of using Zoom due to previous security downfalls. WebEx Meetings has a good name with most people we talk to and most users find it easy to adapt to and use.
    lewis brown | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Chatter

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 7.7
    Based on 11 answers
    Pricing structures are available with multiple options- 1. From Website directly. (Not recommended due to absence of partner support). 2. From Cisco Partner. (Highly recommended they help in setup as well as after-service support to a particular extent that again depends from partner to partner). Small Tip- Free Fell to negotiate with the partner. They can and they will. 3. Cisco through partners for the larger organizations provides Active Use plans. Where they give you as many licenses you want but charge you as per the usage.
    Aziz Khambati | TrustRadius Reviewer

    Scalability

    Chatter

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 8.9
    Based on 410 answers
    Setting this product in any department is easy since it has the most flexible setup process. The networking path is easy to maintain and monitor since the infrastructure is not complicated. New members who start using this product familiarize themselves within the shortest time possible. Marketing using this product has a great impact on influencing customers and interacting with them.
    Ganbare Yaki | TrustRadius Reviewer

    Professional Services

    Chatter

    No score
    No answers yet
    No answers on this topic

    Webex Meetings

    Webex Meetings 9.1
    Based on 10 answers
    We did not take advantage of Webex Meetings' professional services.
    Michael Craven | TrustRadius Reviewer

    Return on Investment

    Chatter

    • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
    • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
    • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
    Anonymous | TrustRadius Reviewer

    Webex Meetings

    • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
    • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
    • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
    Daniel Meyer | TrustRadius Reviewer

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