Cisco Business Edition 6000 (discontinued) vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 6000 (discontinued)
Score 8.6 out of 10
N/A
Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.N/A
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
Cisco Business Edition 6000 (discontinued)TeamViewer
Editions & Modules
No answers on this topic
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Cisco Business Edition 6000 (discontinued)TeamViewer
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Cisco Business Edition 6000 (discontinued)TeamViewer
Top Pros
Top Cons
Features
Cisco Business Edition 6000 (discontinued)TeamViewer
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.6
18 Ratings
7% above category average
TeamViewer
-
Ratings
Hosted PBX8.110 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.116 Ratings00 Ratings
User templates8.417 Ratings00 Ratings
Call reports8.34 Ratings00 Ratings
Directory of employee names9.116 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.8
21 Ratings
5% above category average
TeamViewer
-
Ratings
Answering rules8.919 Ratings00 Ratings
Call recording9.115 Ratings00 Ratings
Call park8.819 Ratings00 Ratings
Call screening8.920 Ratings00 Ratings
Message alerts8.419 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.7
20 Ratings
7% above category average
TeamViewer
-
Ratings
Video conferencing9.119 Ratings00 Ratings
Audio conferencing8.920 Ratings00 Ratings
Video screen sharing8.21 Ratings00 Ratings
Instant messaging8.616 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
7.4
15 Ratings
9% below category average
TeamViewer
-
Ratings
Mobile app for iOS7.415 Ratings00 Ratings
Mobile app for Android7.314 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
-
Ratings
TeamViewer
8.2
433 Ratings
0% below category average
Screen sharing00 Ratings9.2420 Ratings
File transfer00 Ratings8.5403 Ratings
Instant message00 Ratings8.1370 Ratings
Secure remote access with Smart Card authentication00 Ratings7.9136 Ratings
Access to sleeping/powered-off computers00 Ratings7.1273 Ratings
Over-the-Internet remote session00 Ratings8.9414 Ratings
Initiate remote control from mobile00 Ratings7.9331 Ratings
Remote management of servers & workstations00 Ratings8.7361 Ratings
Remote Active Directory® management00 Ratings9.979 Ratings
Centralized management dashboard00 Ratings7.9280 Ratings
Session record00 Ratings8.3275 Ratings
Annotations00 Ratings7.088 Ratings
Monitoring and Alerts00 Ratings7.7205 Ratings
Multi-platform remote control00 Ratings8.4330 Ratings
Best Alternatives
Cisco Business Edition 6000 (discontinued)TeamViewer
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
mRemoteNG
mRemoteNG
Score 9.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 6000 (discontinued)TeamViewer
Likelihood to Recommend
8.6
(21 ratings)
8.4
(484 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.7
(62 ratings)
Usability
8.2
(1 ratings)
9.3
(56 ratings)
Availability
-
(0 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
9.1
(4 ratings)
Support Rating
9.4
(19 ratings)
9.2
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(4 ratings)
Implementation Rating
-
(0 ratings)
8.4
(43 ratings)
Configurability
-
(0 ratings)
9.1
(3 ratings)
Ease of integration
-
(0 ratings)
9.1
(4 ratings)
Product Scalability
-
(0 ratings)
9.1
(4 ratings)
Vendor post-sale
-
(0 ratings)
7.1
(4 ratings)
Vendor pre-sale
-
(0 ratings)
8.1
(4 ratings)
User Testimonials
Cisco Business Edition 6000 (discontinued)TeamViewer
Likelihood to Recommend
Discontinued Products
Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
Read full review
TeamViewer
It is well suited if the team members work remotely and need constant collaboration and communication throughout the development cycle. It is so helpful for Systems Engineers in the Software industry to resolve laptop and computer issues. It is also helpful for troubleshooting hardware issues like printers, scanners, server racks, and more. It is less suited if the teams are small and no remote access or group calls are needed, they could very well use telephones and mobile phones.
Read full review
Pros
Discontinued Products
  • provides phone support for many models of phones and conferencing devices
  • provides full telephony support for pretty much any phone requirement including call centre options
  • 911 service dialing options and tracking
  • bundle pricing on voice, phone and server licensing
Read full review
TeamViewer
  • Allows remote login on to systems where the user doesn’t have to have their email established to open a link.
  • It uses the full monitor instead of a browser
  • File transfers are a breeze
  • Chat functionality works well too
  • Multiple sessions at once and viewing multiple monitors easily
Read full review
Cons
Discontinued Products
  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
Read full review
TeamViewer
  • We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with Anydesk for example.
  • It's fast and very reliable.
  • We think that TeamViewer is a very secure platform.
  • We like to use new feature and functions when they get available.
Read full review
Likelihood to Renew
Discontinued Products
Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
Read full review
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review
Usability
Discontinued Products
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Read full review
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review
Reliability and Availability
Discontinued Products
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Discontinued Products
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Discontinued Products
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
Read full review
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
Discontinued Products
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
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Online Training
Discontinued Products
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Implementation Rating
Discontinued Products
No answers on this topic
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
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Alternatives Considered
Discontinued Products
Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
Read full review
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
Discontinued Products
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
Discontinued Products
  • Been easy to scale as our business has grown and from acquisitions
  • Been pretty easy to maintain the software and upgrade it over its lifetime to date
  • Software and license renewals are pretty straight forward
  • Adding newer model hardware to the system is pretty straight forward
Read full review
TeamViewer
About 2 - 3 months
  • Average Effective/workable time of a team member has increased because the team member does not to wait for the IT team do the installment of any software and hand the laptop over again.
  • Cost for the alternate laptops have been reduced, since there is less requirement now to handover a backup PC for the employees until the current PC's issue is resolved, if it's software issue.
  • Cost of the transport, electricity and building maintenance, has reduced, since the remote working option for the employees is available with the TeamViewer.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.