What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
423 Ratings
4 Ratings

Cisco Jabber

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
423 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Feature Set Ratings

  • ContactOffice ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.5

Cisco Jabber

65%
7.8

ContactOffice

78%
ContactOffice ranks higher in 5/7 features

Task Management

7.3
73%
66 Ratings
8.7
87%
3 Ratings

Gantt Charts

5.7
57%
10 Ratings
7.1
71%
3 Ratings

Scheduling

7.1
71%
74 Ratings
8.1
81%
3 Ratings

Workflow Automation

6.0
60%
17 Ratings
7.1
71%
2 Ratings

Mobile Access

8.1
81%
116 Ratings
7.3
73%
3 Ratings

Search

7.3
73%
106 Ratings
7.1
71%
2 Ratings

Visual planning tools

4.1
41%
17 Ratings
9.0
90%
1 Rating

Communication

6.1

Cisco Jabber

61%
7.9

ContactOffice

79%
ContactOffice ranks higher in 7/8 features

Chat

8.5
85%
144 Ratings
8.7
87%
3 Ratings

Notifications

8.3
83%
144 Ratings
8.7
87%
3 Ratings

Discussions

7.6
76%
122 Ratings
9.0
90%
2 Ratings

Surveys

5.0
50%
15 Ratings
8.6
86%
2 Ratings

Internal knowledgebase

5.3
53%
20 Ratings
8.0
80%
2 Ratings

Integrates with GoToMeeting

4.0
40%
12 Ratings
7.0
70%
1 Rating

Integrates with Gmail and Google Hangouts

2.0
20%
12 Ratings
6.0
60%
1 Rating

Integrates with Outlook

7.8
78%
58 Ratings
7.0
70%
1 Rating

File Sharing & Management

6.7

Cisco Jabber

67%
7.9

ContactOffice

79%
ContactOffice ranks higher in 7/8 features

Versioning

7.4
74%
66 Ratings
7.8
78%
2 Ratings

Video files

6.8
68%
98 Ratings
7.4
74%
2 Ratings

Audio files

7.5
75%
103 Ratings
8.1
81%
3 Ratings

Document collaboration

7.3
73%
84 Ratings
9.0
90%
3 Ratings

Access control

6.9
69%
31 Ratings
8.1
81%
2 Ratings

Advanced security features

6.8
68%
33 Ratings
7.0
70%
1 Rating

Integrates with Google Drive

5.0
50%
10 Ratings
7.9
79%
2 Ratings

Device sync

5.7
57%
22 Ratings
N/A
0 Ratings

Attribute Ratings

  • Cisco Jabber is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.1

Cisco Jabber

81%
152 Ratings
7.3

ContactOffice

73%
3 Ratings

Likelihood to Renew

5.6

Cisco Jabber

56%
6 Ratings

ContactOffice

N/A
0 Ratings

Usability

9.0

Cisco Jabber

90%
8 Ratings

ContactOffice

N/A
0 Ratings

Support Rating

7.9

Cisco Jabber

79%
24 Ratings

ContactOffice

N/A
0 Ratings

Likelihood to Recommend

Cisco Jabber

I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Mohammad Mashmoushi | TrustRadius Reviewer

ContactOffice

1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more.2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications.4. Universal access to your data through desktop and mobile. 5. Almost every device supported.
Anonymous | TrustRadius Reviewer

Pros

Cisco Jabber

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Anonymous | TrustRadius Reviewer

ContactOffice

  • Can use it from anywhere, can access your documents, emails and others.
  • Can message your group and arrange meetings, and it will notify you.
  • Can manage tasks.
  • Fairly good customer support
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
ozan guner | TrustRadius Reviewer

ContactOffice

  • Data safety concerns
RANDHIR KUMAR | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

ContactOffice

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

ContactOffice Editions & Modules

Additional Pricing Details

Likelihood to Renew

Cisco Jabber

Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

ContactOffice

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

ContactOffice

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

ContactOffice

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Jian Groenewald | TrustRadius Reviewer

ContactOffice

ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

ContactOffice

  • Can get documents from anywhere if you forgot your files.
  • Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.
Anonymous | TrustRadius Reviewer

Screenshots

Add comparison