Cisco Jabber vs Talkdesk

What users are saying about

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Score 8.1 out of 10

Based on 424 reviews and ratings

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Score 8.7 out of 10

Based on 492 reviews and ratings

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Feature Set Ratings

Project Management

6.5

Cisco Jabber

65%

Talkdesk

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 7/7 features

Task Management

7.2

72%

67 Ratings

N/A

0 Ratings

Gantt Charts

5.7

57%

10 Ratings

N/A

0 Ratings

Scheduling

7.1

71%

75 Ratings

N/A

0 Ratings

Workflow Automation

6.0

60%

17 Ratings

N/A

0 Ratings

Mobile Access

8.1

81%

117 Ratings

N/A

0 Ratings

Search

7.2

72%

107 Ratings

N/A

0 Ratings

Visual planning tools

4.1

41%

17 Ratings

N/A

0 Ratings

Communication

6.1

Cisco Jabber

61%

Talkdesk

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 8/8 features

Chat

8.5

85%

145 Ratings

N/A

0 Ratings

Notifications

8.3

83%

145 Ratings

N/A

0 Ratings

Discussions

7.6

76%

123 Ratings

N/A

0 Ratings

Surveys

5.0

50%

15 Ratings

N/A

0 Ratings

Internal knowledgebase

5.3

53%

20 Ratings

N/A

0 Ratings

Integrates with GoToMeeting

4.0

40%

12 Ratings

N/A

0 Ratings

Integrates with Gmail and Google Hangouts

2.0

20%

12 Ratings

N/A

0 Ratings

Integrates with Outlook

7.8

78%

58 Ratings

N/A

0 Ratings

File Sharing & Management

6.6

Cisco Jabber

66%

Talkdesk

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 8/8 features

Versioning

7.3

73%

67 Ratings

N/A

0 Ratings

Video files

6.7

67%

99 Ratings

N/A

0 Ratings

Audio files

7.5

75%

104 Ratings

N/A

0 Ratings

Document collaboration

7.2

72%

85 Ratings

N/A

0 Ratings

Access control

6.9

69%

31 Ratings

N/A

0 Ratings

Advanced security features

6.8

68%

33 Ratings

N/A

0 Ratings

Integrates with Google Drive

5.0

50%

10 Ratings

N/A

0 Ratings

Device sync

5.7

57%

22 Ratings

N/A

0 Ratings

Contact Center Software

Cisco Jabber

Feature Set Not Supported

N/A

8.6

Talkdesk

86%

Talkdesk ranks higher in 13/13 features

Agent dashboard

N/A

0 Ratings

8.5

85%

365 Ratings

Validate callers

N/A

0 Ratings

8.4

84%

324 Ratings

Outbound response

N/A

0 Ratings

8.6

86%

337 Ratings

Call forwarding

N/A

0 Ratings

8.7

87%

327 Ratings

Click-to-call (CTC)

N/A

0 Ratings

8.7

87%

305 Ratings

Warm transfer

N/A

0 Ratings

9.1

91%

346 Ratings

Predictive dialing

N/A

0 Ratings

8.2

82%

169 Ratings

Interactive voice response

N/A

0 Ratings

9.0

90%

237 Ratings

REST APIs

N/A

0 Ratings

8.0

80%

196 Ratings

Call scripts

N/A

0 Ratings

8.5

85%

165 Ratings

Call tracking

N/A

0 Ratings

8.7

87%

337 Ratings

Multichannel integration

N/A

0 Ratings

8.5

85%

250 Ratings

CRM software integration

N/A

0 Ratings

8.5

85%

297 Ratings

Workforce Optimization (WFO)

Cisco Jabber

Feature Set Not Supported

N/A

8.9

Talkdesk

89%

Talkdesk ranks higher in 9/9 features

Inbound call routing

N/A

0 Ratings

8.9

89%

334 Ratings

Omnichannel inbound routing

N/A

0 Ratings

8.6

86%

239 Ratings

Recording

N/A

0 Ratings

9.4

94%

357 Ratings

Quality management

N/A

0 Ratings

9.0

90%

323 Ratings

Call analytics

N/A

0 Ratings

8.7

87%

334 Ratings

Historical reporting

N/A

0 Ratings

8.8

88%

337 Ratings

Live reporting

N/A

0 Ratings

9.0

90%

334 Ratings

Customer surveys

N/A

0 Ratings

8.6

86%

186 Ratings

Customer interaction analytics

N/A

0 Ratings

8.7

87%

210 Ratings

Attribute Ratings

Talkdesk is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
Cisco Jabber and Talkdesk are tied in 1 area: Usability

Cisco Jabber

81%

153 Ratings

8.8

Talkdesk

88%

395 Ratings

Cisco Jabber

56%

6 Ratings

8.5

Talkdesk

85%

15 Ratings

Cisco Jabber

90%

8 Ratings

9.0

Talkdesk

90%

203 Ratings

Cisco Jabber

N/A

0 Ratings

10.0

Talkdesk

100%

2 Ratings

Cisco Jabber

N/A

0 Ratings

10.0

Talkdesk

100%

2 Ratings

Cisco Jabber

79%

24 Ratings

8.2

Talkdesk

82%

189 Ratings

Cisco Jabber

N/A

0 Ratings

10.0

Talkdesk

100%

1 Rating

Cisco Jabber

N/A

0 Ratings

10.0

Talkdesk

100%

1 Rating

Cisco Jabber

N/A

0 Ratings

8.7

Talkdesk

87%

167 Ratings

Cisco Jabber

N/A

0 Ratings

10.0

Talkdesk

100%

2 Ratings

Pros

Easy connection with internal and external colleagues via syncing with Outlook contacts.
Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

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Verified User

Analyst in Quality Assurance

Medical Device Company, 10,001+ employees

View all 153 answers on this topic

Studio Academy - We / our team can self learn on how to address our own problems
Studio Building - Very easy to draft up a phone tree and have it operational in hours!
Onboarding - It's so easy to swap seats for Callbar and then run new members through the Academy to understand how to use the system

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Tyler Neuwirth

Senior Support Associate

FORMEHealth, Wellness and Fitness, 51-200 employees

View all 395 answers on this topic

Cons

Stability depends on internet connection more than it needs to
Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
Expensive pricing and pricing model for big organizations (per license)

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ozan guner

Senior IT Infrastructure Specialist

HiltiConstruction, 201-500 employees

View all 153 answers on this topic

Better status page. The status page is not updated in real-time and it's really a disappointment when agents are flagging that Talkdesk is having an outage and when you check their status page, it's not updated. We create a ticket to flag this on Talkdesk and they are saying that they are aware of the issues.

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Verified User

Administrator in Information Technology

Banking Company, 501-1000 employees

View all 395 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition

Jabber for Desktop	$50.00¹

Per License

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

Talkdesk Editions & Modules

Edition

Professional	$65¹
Professional +	Contact sales team
Enterprise	Contact sales team

per seat/per month
none

Additional Pricing Details

—

Likelihood to Renew

Cisco Jabber 5.6

Based on 6 answers

I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.

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Siddharth Goyal

Software Engineer

Jaypee University of Information TechnologyComputer Software, 201-500 employees

View all 6 answers on this topic

Talkdesk 8.5

Based on 15 answers

It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.

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Verified User

Manager in Customer Service

Computer Software Company, 201-500 employees

View all 15 answers on this topic

Usability

Cisco Jabber 9.0

Based on 8 answers

There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

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Kaitlin Tucker

Communications Coordinator

Chastain-Skillman,IncCivil Engineering, 51-200 employees

View all 8 answers on this topic

Talkdesk 9.0

Based on 203 answers

Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.

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Desiree Moore

Royalty Relations Advisor

BPX EnergyOil & Energy, 10,001+ employees

View all 203 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 2 answers

Nothing so far , no issues which is very good, first time in this business i have seen something like this.

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Verified User

Manager in Customer Service

Consumer Services Company, 10,001+ employees

View all 2 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 2 answers

We have never had a Talkdesk performance issue.As long as you follow the system requirements, which are MINIMAL, neither will you.

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Ken Cohen

SVP, Business Development and Consumer Sales

JK Moving ServicesTransportation/Trucking/Railroad, 1001-5000 employees

View all 2 answers on this topic

Support Rating

Cisco Jabber 7.9

Based on 24 answers

Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

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Debbie Johnson

Systems Administrator

Gentry LockeLaw Practice, 51-200 employees

View all 24 answers on this topic

Talkdesk 8.2

Based on 189 answers

If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.

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Mark de Gruiter

Director of Client Success

GoDo - Your Company, Our Passion.Leisure, Travel & Tourism, 1-10 employees

View all 189 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 1 answer

I was shown how to use Talkdesk and was happy with it. I learned all I needed.

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Verified User

Manager in Customer Service

Consumer Services Company, 10,001+ employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 1 answer

Easy to use, digestable bits of information

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Ken Cohen

SVP, Business Development and Consumer Sales

JK Moving ServicesTransportation/Trucking/Railroad, 1001-5000 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Talkdesk 8.7

Based on 167 answers

The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.

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Verified User

Vice-President in Customer Service

Internet Company, 51-200 employees

View all 167 answers on this topic

Alternatives Considered

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.

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Jian Groenewald

Service Support Analyst

NSC GlobalInformation Technology & Services, 501-1000 employees

View all 153 answers on this topic

I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.

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Verified User

Manager in Quality Assurance

E-Learning Company, 1001-5000 employees

View all 395 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 2 answers

Works very well where I work , serves the purpose of the business.

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Verified User

Manager in Customer Service

Consumer Services Company, 10,001+ employees

View all 2 answers on this topic

Return on Investment

Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.

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Eric Taylor

VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

View all 153 answers on this topic

Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
Increase in quality audit scores through weekly reviews by this tool.
Employee morale and company survey as agents are not stressing with the easy use of this tool.
Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.

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Carlos A

Training and Quality Manager

ClearlyRetail, 51-200 employees

View all 395 answers on this topic

Cisco Jabber

Talkdesk

Cisco Jabber

Talkdesk

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Jabber

Talkdesk

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Jabber

Talkdesk

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Jabber

Talkdesk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Cisco Jabber

Talkdesk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Cisco Jabber

Talkdesk

Cisco Jabber

Talkdesk

Cisco Jabber

Talkdesk

Cisco Jabber

Talkdesk

Cisco Jabber

Talkdesk

Cisco Jabber

Talkdesk

Cisco Jabber

Talkdesk

Cisco Jabber

Talkdesk

Cisco Jabber

Talkdesk

Cisco Jabber

Talkdesk

Likelihood to Recommend

Cisco Jabber

Talkdesk