What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
424 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
492 Ratings

Cisco Jabber

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
424 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Talkdesk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
492 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Project Management

    6.5

    Cisco Jabber

    65%

    Talkdesk

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.2
    72%
    67 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    7.1
    71%
    75 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    117 Ratings
    N/A
    0 Ratings

    Search

    7.2
    72%
    107 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Jabber

    61%

    Talkdesk

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.5
    85%
    145 Ratings
    N/A
    0 Ratings

    Notifications

    8.3
    83%
    145 Ratings
    N/A
    0 Ratings

    Discussions

    7.6
    76%
    123 Ratings
    N/A
    0 Ratings

    Surveys

    5.0
    50%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.3
    53%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.8
    78%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.6

    Cisco Jabber

    66%

    Talkdesk

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.3
    73%
    67 Ratings
    N/A
    0 Ratings

    Video files

    6.7
    67%
    99 Ratings
    N/A
    0 Ratings

    Audio files

    7.5
    75%
    104 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.2
    72%
    85 Ratings
    N/A
    0 Ratings

    Access control

    6.9
    69%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.8
    68%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Contact Center Software

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8.6

    Talkdesk

    86%
    Talkdesk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    365 Ratings

    Validate callers

    N/A
    0 Ratings
    8.4
    84%
    324 Ratings

    Outbound response

    N/A
    0 Ratings
    8.6
    86%
    337 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.7
    87%
    327 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.7
    87%
    305 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.1
    91%
    346 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.2
    82%
    169 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.0
    90%
    237 Ratings

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    196 Ratings

    Call scripts

    N/A
    0 Ratings
    8.5
    85%
    165 Ratings

    Call tracking

    N/A
    0 Ratings
    8.7
    87%
    337 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.5
    85%
    250 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.5
    85%
    297 Ratings

    Workforce Optimization (WFO)

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8.9

    Talkdesk

    89%
    Talkdesk ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.9
    89%
    334 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.6
    86%
    239 Ratings

    Recording

    N/A
    0 Ratings
    9.4
    94%
    357 Ratings

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    323 Ratings

    Call analytics

    N/A
    0 Ratings
    8.7
    87%
    334 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.8
    88%
    337 Ratings

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    334 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.6
    86%
    186 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.7
    87%
    210 Ratings

    Attribute Ratings

    • Talkdesk is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
    • Cisco Jabber and Talkdesk are tied in 1 area: Usability

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    153 Ratings
    8.8

    Talkdesk

    88%
    395 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings
    8.5

    Talkdesk

    85%
    15 Ratings

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings
    9.0

    Talkdesk

    90%
    203 Ratings

    Availability

    Cisco Jabber

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Performance

    Cisco Jabber

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings
    8.2

    Talkdesk

    82%
    189 Ratings

    In-Person Training

    Cisco Jabber

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Online Training

    Cisco Jabber

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Implementation Rating

    Cisco Jabber

    N/A
    0 Ratings
    8.7

    Talkdesk

    87%
    167 Ratings

    Product Scalability

    Cisco Jabber

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Likelihood to Recommend

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
    Mohammad Mashmoushi | TrustRadius Reviewer

    Talkdesk

    Talkdesk might not be needed for smaller companies (1-10 employees) where everyone has their own number and doesn't need to transfer calls. However, Talkdesk helps larger companies become incredibly efficient with their call routing. For our call center, Talkdesk is especially helpful because it puts callers in a queue with an option for a callback. On the internal side, we can see how many guests are in line in the queue, which helps us with understanding how many employees we need on the phone. This also helps us understand how busy we are at a certain time and tracks what's working and what's not. This also helps us track our data of how many inbound calls we have. As an Account Manager in sales with different territories, Talkdesk is especially helpful in using "ring groups." If I'm not available for a call in my territory, it will send the call to someone who is related to me to try and get an agent on the phone who has a similar knowledge set.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Anonymous | TrustRadius Reviewer

    Talkdesk

    • Studio Academy - We / our team can self learn on how to address our own problems
    • Studio Building - Very easy to draft up a phone tree and have it operational in hours!
    • Onboarding - It's so easy to swap seats for Callbar and then run new members through the Academy to understand how to use the system
    Tyler Neuwirth | TrustRadius Reviewer

    Cons

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    ozan guner | TrustRadius Reviewer

    Talkdesk

    • Better status page. The status page is not updated in real-time and it's really a disappointment when agents are flagging that Talkdesk is having an outage and when you check their status page, it's not updated. We create a ticket to flag this on Talkdesk and they are saying that they are aware of the issues.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Jabber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details

    Talkdesk

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Talkdesk Editions & Modules

    Edition
    Professional$651
    Professional +Contact sales team
    EnterpriseContact sales team
    1. per seat/per month
    2. none
    Additional Pricing Details

    Likelihood to Renew

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Siddharth Goyal | TrustRadius Reviewer

    Talkdesk

    Talkdesk 8.5
    Based on 15 answers
    It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
    Anonymous | TrustRadius Reviewer

    Usability

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Kaitlin Tucker | TrustRadius Reviewer

    Talkdesk

    Talkdesk 9.0
    Based on 203 answers
    Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.
    Desiree Moore | TrustRadius Reviewer

    Reliability and Availability

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 10.0
    Based on 2 answers
    Nothing so far , no issues which is very good, first time in this business i have seen something like this.
    Anonymous | TrustRadius Reviewer

    Performance

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 10.0
    Based on 2 answers
    We have never had a Talkdesk performance issue.As long as you follow the system requirements, which are MINIMAL, neither will you.
    Ken Cohen | TrustRadius Reviewer

    Support Rating

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Debbie Johnson | TrustRadius Reviewer

    Talkdesk

    Talkdesk 8.2
    Based on 189 answers
    If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
    Mark de Gruiter | TrustRadius Reviewer

    In-Person Training

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 10.0
    Based on 1 answer
    I was shown how to use Talkdesk and was happy with it. I learned all I needed.
    Anonymous | TrustRadius Reviewer

    Online Training

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 10.0
    Based on 1 answer
    Easy to use, digestable bits of information
    Ken Cohen | TrustRadius Reviewer

    Implementation Rating

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 8.7
    Based on 167 answers
    The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
    Jian Groenewald | TrustRadius Reviewer

    Talkdesk

    I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
    Anonymous | TrustRadius Reviewer

    Scalability

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 10.0
    Based on 2 answers
    Works very well where I work , serves the purpose of the business.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Eric Taylor | TrustRadius Reviewer

    Talkdesk

    • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
    • Increase in quality audit scores through weekly reviews by this tool.
    • Employee morale and company survey as agents are not stressing with the easy use of this tool.
    • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
    Carlos A | TrustRadius Reviewer

    Add comparison