What users are saying about
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Top Rated
292 Ratings
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Top Rated
319 Ratings

Cisco Jabber

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Top Rated
292 Ratings
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Score 8.2 out of 100

Talkdesk

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Top Rated
319 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Talkdesk

Talkdesk is great for monitoring calls and agent activity. The reporting is clear and concise and is readily available very quickly. The status monitoring feature is easy to use for all agents, and call recordings are retrievable easily and quickly. It is also easy to redirect calls/transfer calls to different departments. Talkdesk suits us really well as we have lots of different departments all working remotely in different time zones, and Talkdesk allows us to have everyone online and visible where necessary.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Talkdesk
Task Management
Cisco Jabber
8.2
Talkdesk
Gantt Charts
Cisco Jabber
5.0
Talkdesk
Scheduling
Cisco Jabber
6.8
Talkdesk
Workflow Automation
Cisco Jabber
6.1
Talkdesk
Mobile Access
Cisco Jabber
8.2
Talkdesk
Search
Cisco Jabber
7.8
Talkdesk
Visual planning tools
Cisco Jabber
4.3
Talkdesk

Communication

Cisco Jabber
6.4
Talkdesk
Chat
Cisco Jabber
8.6
Talkdesk
Notifications
Cisco Jabber
8.3
Talkdesk
Discussions
Cisco Jabber
7.2
Talkdesk
Surveys
Cisco Jabber
6.5
Talkdesk
Internal knowledgebase
Cisco Jabber
6.1
Talkdesk
Integrates with GoToMeeting
Cisco Jabber
4.6
Talkdesk
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Talkdesk
Integrates with Outlook
Cisco Jabber
7.7
Talkdesk

File Sharing & Management

Cisco Jabber
6.9
Talkdesk
Versioning
Cisco Jabber
6.9
Talkdesk
Video files
Cisco Jabber
7.1
Talkdesk
Audio files
Cisco Jabber
7.4
Talkdesk
Document collaboration
Cisco Jabber
7.0
Talkdesk
Access control
Cisco Jabber
7.6
Talkdesk
Advanced security features
Cisco Jabber
7.5
Talkdesk
Integrates with Google Drive
Cisco Jabber
5.1
Talkdesk
Device sync
Cisco Jabber
6.7
Talkdesk

Contact Center Software

Cisco Jabber
Talkdesk
8.7
Agent dashboard
Cisco Jabber
Talkdesk
8.1
Validate callers
Cisco Jabber
Talkdesk
8.7
Outbound response
Cisco Jabber
Talkdesk
8.6
Call forwarding
Cisco Jabber
Talkdesk
8.6
Click-to-call (CTC)
Cisco Jabber
Talkdesk
9.0
Warm transfer
Cisco Jabber
Talkdesk
9.2
Predictive dialing
Cisco Jabber
Talkdesk
8.2
Interactive voice response
Cisco Jabber
Talkdesk
8.8
REST APIs
Cisco Jabber
Talkdesk
8.7
Call scripts
Cisco Jabber
Talkdesk
9.1
Call tracking
Cisco Jabber
Talkdesk
8.9
Multichannel integration
Cisco Jabber
Talkdesk
8.3
CRM software integration
Cisco Jabber
Talkdesk
8.7

Workforce Optimization (WFO)

Cisco Jabber
Talkdesk
8.6
Inbound call routing
Cisco Jabber
Talkdesk
8.8
Omnichannel inbound routing
Cisco Jabber
Talkdesk
8.4
Recording
Cisco Jabber
Talkdesk
9.3
Quality management
Cisco Jabber
Talkdesk
8.5
Call analytics
Cisco Jabber
Talkdesk
8.4
Historical reporting
Cisco Jabber
Talkdesk
8.4
Live reporting
Cisco Jabber
Talkdesk
8.4
Customer surveys
Cisco Jabber
Talkdesk
8.7
Customer interaction analytics
Cisco Jabber
Talkdesk
8.8

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Talkdesk

  • It minimizes the effort involved in toggling seamlessly from the main disciplines in the workplace like Email, Chat, and Phone while also maintaining transparency with your team when it comes to Lunch, Meetings, and Prep time.
  • You can utilize its widget mode or maintain it within your browser based on how you like to organize your screen.
  • It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.
Douglas Chong | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Talkdesk

  • I'd like them to be a stand alone for all support services.
  • The amount of time it takes for a customer to be routed can be lengthy.
  • At times, the connectivity via headphones (even with the recommended ones) is not great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Talkdesk

Talkdesk 8.2
Based on 4 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Anonymous | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Talkdesk

Talkdesk 9.1
Based on 69 answers
The whole system is user friendly and there is practically no need of a induction period or an introduction education. You can have an agent [have it] set up and working in a few minutes from log in to the first phone call. For an Admin navigation, the reporting features is a bit tricky but manageable.
Veselina Bodurova | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Talkdesk

Talkdesk 8.6
Based on 184 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Mark de Gruiter | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.5
Based on 32 answers
The speed of deployment is great. I don't think that we need anything more than what we have currently. Talkdesk has helped us a lot in the customer satisfaction point of view and gave us the opportunity to verify all the situations in a timely manner. For me, Talkdesk has worked wonders
Shehzad Sidhu | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Talkdesk

I use all of these daily and Talkdesk is our go-to for calls and customer follow-up. We have had a good experience that continues to get better so there's no need to fix what isn't broken. At the end of the day, our customers want to get ahold of us in many different ways depending on their preferred methods of communication. We need to keep all of our channels open and Talkdesk is our best solution for speaking directly to our customers.
Anthony Sieker | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Talkdesk

  • The timing of Talkdesk has been at a time when there are so many variances the company had zero home working prior to implementation, Desktop restrictions. However given the ability to offer home working has kept our organisation going with only 4 days down time ROI has been covered within our 9 months.
Christopher Pash | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk Editions & Modules

Edition
Professional$651
Professional +Contact sales team
EnterpriseContact sales team
  1. per seat/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Talkdesk
8.4

Likelihood to Renew

Cisco Jabber
10.0
Talkdesk
8.2

Usability

Cisco Jabber
9.0
Talkdesk
9.1

Support Rating

Cisco Jabber
8.6
Talkdesk
8.6

Implementation Rating

Cisco Jabber
Talkdesk
8.5

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