152 Ratings
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Score 8.9 out of 100
Top Rated
291 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Cloud PBX

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    Lifesize Video Conferencing

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    7.7
    77%
    18 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    6.9
    69%
    27 Ratings
    N/A
    0 Ratings

    User templates

    8.5
    85%
    36 Ratings
    N/A
    0 Ratings

    Call reports

    6.6
    66%
    35 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.6
    86%
    36 Ratings
    N/A
    0 Ratings

    Call Management

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    Lifesize Video Conferencing

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    8.7
    87%
    39 Ratings
    N/A
    0 Ratings

    Call recording

    6.7
    67%
    26 Ratings
    N/A
    0 Ratings

    Call park

    8.6
    86%
    35 Ratings
    N/A
    0 Ratings

    Call screening

    6.4
    64%
    32 Ratings
    N/A
    0 Ratings

    Message alerts

    7.7
    77%
    36 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.2

    Cisco Unified Communications Manager (Call Manager)

    82%

    Lifesize Video Conferencing

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    8.5
    85%
    27 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.1
    81%
    37 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.1
    81%
    14 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.0
    80%
    17 Ratings
    N/A
    0 Ratings

    Mobile apps

    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%

    Lifesize Video Conferencing

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    8.0
    80%
    23 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    7.8
    78%
    21 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    8.0

    Lifesize Video Conferencing

    80%
    Lifesize Video Conferencing ranks higher in 3/3 features

    High quality audio

    N/A
    0 Ratings
    8.2
    82%
    163 Ratings

    High quality video

    N/A
    0 Ratings
    8.3
    83%
    161 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.6
    76%
    153 Ratings

    Screen Sharing

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    8.5

    Lifesize Video Conferencing

    85%
    Lifesize Video Conferencing ranks higher in 1/1 features

    Desktop sharing

    N/A
    0 Ratings
    8.5
    85%
    158 Ratings

    Online Meetings / Events

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    7.7

    Lifesize Video Conferencing

    77%
    Lifesize Video Conferencing ranks higher in 4/4 features

    Calendar integration

    N/A
    0 Ratings
    7.7
    77%
    115 Ratings

    Meeting initiation

    N/A
    0 Ratings
    7.8
    78%
    144 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.6
    76%
    114 Ratings

    Slideshows

    N/A
    0 Ratings
    7.6
    76%
    99 Ratings

    Online Events Collaboration

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    8.6

    Lifesize Video Conferencing

    86%
    Lifesize Video Conferencing ranks higher in 2/2 features

    Live chat

    N/A
    0 Ratings
    8.7
    87%
    94 Ratings

    Q&A

    N/A
    0 Ratings
    8.6
    86%
    64 Ratings

    Online Events Security

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    9.1

    Lifesize Video Conferencing

    91%
    Lifesize Video Conferencing ranks higher in 1/1 features

    Participant roles & permissions

    N/A
    0 Ratings
    9.1
    91%
    116 Ratings

    Attribute Ratings

    • Cisco Unified Communications Manager (Call Manager) is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Implementation Rating
    • Lifesize Video Conferencing is rated higher in 1 area: Usability
    • Cisco Unified Communications Manager (Call Manager) and Lifesize Video Conferencing are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.5

    Cisco Unified Communications Manager (Call Manager)

    85%
    42 Ratings
    8.1

    Lifesize Video Conferencing

    81%
    164 Ratings

    Likelihood to Renew

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating
    10.0

    Lifesize Video Conferencing

    100%
    25 Ratings

    Usability

    7.2

    Cisco Unified Communications Manager (Call Manager)

    72%
    4 Ratings
    8.5

    Lifesize Video Conferencing

    85%
    39 Ratings

    Availability

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    8.2

    Lifesize Video Conferencing

    82%
    15 Ratings

    Performance

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    8.2

    Lifesize Video Conferencing

    82%
    31 Ratings

    Support Rating

    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    27 Ratings
    7.3

    Lifesize Video Conferencing

    73%
    92 Ratings

    In-Person Training

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    7.3

    Lifesize Video Conferencing

    73%
    2 Ratings

    Online Training

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    9.1

    Lifesize Video Conferencing

    91%
    5 Ratings

    Implementation Rating

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings
    8.0

    Lifesize Video Conferencing

    80%
    411 Ratings

    Configurability

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    7.2

    Lifesize Video Conferencing

    72%
    11 Ratings

    Ease of integration

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    6.5

    Lifesize Video Conferencing

    65%
    11 Ratings

    Product Scalability

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    8.2

    Lifesize Video Conferencing

    82%
    19 Ratings

    Vendor post-sale

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    8.2

    Lifesize Video Conferencing

    82%
    7 Ratings

    Vendor pre-sale

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    9.1

    Lifesize Video Conferencing

    91%
    4 Ratings

    Likelihood to Recommend

    Cisco

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    Read full review

    Lifesize

    Lifesize Video Conferencing is a real-time meeting and video conferencing solution that works simply and immediately with features that fit our needs. I recommend it because it is professional, easy to configure, with maximum security, and where collaboration and teamwork are essential. possible, increasing workflow and productivity, to increase communication and efficiency in projects, it offers positive results and a pleasant experience for all.
    Read full review

    Pros

    Cisco

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Read full review

    Lifesize

    • The touchpad makes it extremely easy to join or start conference calls with a single pushbutton.
    • The Lifesize solution is affordable and has been extremely reliable for our video conference calls.
    • Camera quality is great and provides clear video for our organization.
    • The pan/tilt/zoom features are very helpful to focus in on specific people or items during a training or demonstration.
    Read full review

    Cons

    Cisco

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Read full review

    Lifesize

    • Lack of features or options to integrate with other solutions
    • Audio was just ok. If it was a meeting with more than 3-4 people, it seemed it was too much
    • I had a hard time with support. They were not very responsive and felt like an up-hill battle at times.
    Read full review

    Pricing Details

    Cisco Unified Communications Manager (Call Manager)

    Starting Price

    Editions & Modules

    Cisco Unified Communications Manager (Call Manager) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Must contact sales team for pricing

      Lifesize Video Conferencing

      Starting Price

      $0 Call for pricing

      Editions & Modules

      Lifesize Video Conferencing editions and modules pricing
      EditionModules
      Plus$14.95 per user/month1
      Enterprise$12.95 per user/month2
      Standard$16.95 per user/month3

      Footnotes

      1. Call for pricing
      2. Call for pricing
      3. Call for pricing

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      With every plan, you get the collaboration features you use everyday, at no additional cost: • Unlimited video conferences • Downloadable desktop and mobile apps • Secure encryption set by default • Unlimited meeting duration • Free, browser-based web app • Two-way and group chat with popular chat integrations • Centralized, name-based directory • Online reporting and account management • Email and calendar scheduling

      Likelihood to Renew

      Cisco

      We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
      Read full review

      Lifesize

      Other than the HIPAA compliance, we have no compelling reason to retain LifeSize when we can already pay for similar services included with our UCaaS service. Our UCaaS vendor, Fuze, includes video conferencing with the VoIP services via single, integrated client software package. Additional limitations include minimal implementation assistance, training service, training materials and assistance driving internal adoption. Issues with slow speed for desktop sharing and audio quality make the technical aspects of Lifesize inferior to competitors.
      Read full review

      Usability

      Cisco

      Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
      Read full review

      Lifesize

      Overall experience with Lifesize Video Conferencing has been great. While it serves it's basic purpose of allowing smooth video/audio meetings of people located at different places with option of screen sharing/chatting/ recording, what add to it's pros are it's accessibility from various platforms, flexibility to switch to a listen only mode in case of network issues and ease of operation.
      Read full review

      Reliability and Availability

      Cisco

      No answers on this topic

      Lifesize

      Since we are an educational institution we not only have scheduled classes which must be available, but we have staff members in a variety of areas ranging from recruiting and admissions to advancement and the President's office who need to connect with students, alumni and other interest groups, often at odd hours. I have not, since using Lifesize had anyone complain of not being able to connect
      Read full review

      Performance

      Cisco

      No answers on this topic

      Lifesize

      Lifesize is an amazing platform for VC. However, it is a costly solution for any scaling startup. However, implementation and user acceptability was fairly easy and worth the additional spend. Quality has always been on point and support has always taken care of us. Our account manager also ensured a seamless transition process for Google Hangouts. Will go with this solution again at any other organization.
      Read full review

      Support Rating

      Cisco

      CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
      Read full review

      Lifesize

      Support has been decent throughout our use of Lifesize Video Conferencing. There were times we needed to make changes, customizations and additions to the application which took a little longer than expected. Overall the support team for Lifesize was very responsive to our requests. When we experienced issues with the application they were resolved to our expectations.
      Read full review

      In-Person Training

      Cisco

      No answers on this topic

      Lifesize

      Sensus was really helpful in the initial setup and training of our technical Support Team. Sensus gave us training on site so that it would be our own equipment that was set up. Then the in house tech team took over to train other users who would be using the system. When needed the Sensus and Lifesize tech support were really helpful in trouble shooting or guiding us through any difficulty.
      Read full review

      Online Training

      Cisco

      No answers on this topic

      Lifesize

      I gave this rating because Lifesize's website offers multiple quality videos that shows you exactly how the software works. The videos are divided into different categories which makes searching for a video fairly simple! If for some reason you have a question not answered in one of the how-tos you can always contact support. Excellent product, excellent service!
      Read full review

      Implementation Rating

      Cisco

      This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
      Read full review

      Lifesize

      Great for companies that need to accomplish multiple things at once while at different places. From our experience, broadcasting news is most favorable considering the level of excellence you get with the product plus the affordability. It can be used both privately amongst employees, or shared publicly through covering events
      Read full review

      Alternatives Considered

      Cisco

      We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
      Read full review

      Lifesize

      Lifesize [Video Conferencing] has more security than other applications & they are meant for the Royal Video Conferencing Experience. Audio quality is superior & Video Quality with required bandwidth will add more stars to the overall experience. The camera quality of Lifesize [Video Conferencing] is incomparable. Phone HD will make the audio experience to the next level.
      Read full review

      Scalability

      Cisco

      No answers on this topic

      Lifesize

      With LifeSize Cloud, it's very easy to simply add another Icon to your system and join it to your cloud. You can easily and instantly create meetings and add users both in your organization and out without any difficulty. The cooperation between the Icons and cloud users running on their laptops makes it easy to scale this out to your entire company, including joint venture without difficulty.
      Read full review

      Return on Investment

      Cisco

      • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
      • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
      • High Costs - the cost of both the license and the maintenance was much higher than other systems.
      Read full review

      Lifesize

      • Using Lifesize has saved our business, we would not be able to operate without it!
      • The money that this solution costs has been recovered many times over.
      • My FD did perform an ROI calculation on the system and as of January, we were at 244% and it keeps growing, as everything is paid for and the only costs are the licenses!
      • One of the key objectives of the Lifesize solution was to connect the team and customers. The solution has certainly achieved this goal admirably!
      Read full review

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