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114 Ratings
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Top Rated
2236 Ratings

Citrix Virtual Apps and Desktops

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114 Ratings
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Score 8.3 out of 100

TeamViewer

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Top Rated
2236 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Remote Administration

    Citrix Virtual Apps and Desktops

    Feature Set Not Supported
    N/A
    8.2

    TeamViewer

    82%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    297 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    281 Ratings

    Instant message

    N/A
    0 Ratings
    7.8
    78%
    258 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.0
    80%
    79 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.2
    72%
    194 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.0
    90%
    292 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    238 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    251 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.6
    86%
    81 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    188 Ratings

    Session record

    N/A
    0 Ratings
    8.0
    80%
    184 Ratings

    Annotations

    N/A
    0 Ratings
    7.8
    78%
    91 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.2
    82%
    113 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    231 Ratings

    Attribute Ratings

    • Citrix Virtual Apps and Desktops is rated higher in 3 areas: Likelihood to Recommend, In-Person Training, Online Training
    • TeamViewer is rated higher in 11 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Implementation Rating, Configurability, Ease of integration, Product Scalability, Vendor post-sale, Vendor pre-sale

    Likelihood to Recommend

    8.9

    Citrix Virtual Apps and Desktops

    89%
    39 Ratings
    8.2

    TeamViewer

    82%
    340 Ratings

    Likelihood to Renew

    8.2

    Citrix Virtual Apps and Desktops

    82%
    4 Ratings
    9.0

    TeamViewer

    90%
    60 Ratings

    Usability

    8.2

    Citrix Virtual Apps and Desktops

    82%
    5 Ratings
    9.1

    TeamViewer

    91%
    58 Ratings

    Availability

    8.4

    Citrix Virtual Apps and Desktops

    84%
    4 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Performance

    7.4

    Citrix Virtual Apps and Desktops

    74%
    8 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Support Rating

    7.9

    Citrix Virtual Apps and Desktops

    79%
    16 Ratings
    8.3

    TeamViewer

    83%
    70 Ratings

    In-Person Training

    10.0

    Citrix Virtual Apps and Desktops

    100%
    1 Rating
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    8.3

    Citrix Virtual Apps and Desktops

    83%
    2 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    9.0

    Citrix Virtual Apps and Desktops

    90%
    6 Ratings
    10.0

    TeamViewer

    100%
    14 Ratings

    Configurability

    8.4

    Citrix Virtual Apps and Desktops

    84%
    2 Ratings
    9.6

    TeamViewer

    96%
    3 Ratings

    Ease of integration

    2.4

    Citrix Virtual Apps and Desktops

    24%
    4 Ratings
    7.0

    TeamViewer

    70%
    3 Ratings

    Product Scalability

    9.2

    Citrix Virtual Apps and Desktops

    92%
    2 Ratings
    9.6

    TeamViewer

    96%
    4 Ratings

    Vendor post-sale

    5.2

    Citrix Virtual Apps and Desktops

    52%
    2 Ratings
    6.4

    TeamViewer

    64%
    4 Ratings

    Vendor pre-sale

    7.0

    Citrix Virtual Apps and Desktops

    70%
    2 Ratings
    7.9

    TeamViewer

    79%
    4 Ratings

    Likelihood to Recommend

    Citrix

    Citrix Virtual Apps & Desktops is best in class for offering a great user experience in VDI, server-based sessions, or published apps. Using additional GPU allows uses like rich video, 3D apps, and great modern uses (MS Teams, Office 365, Zoom, etc.). Citrix products are very well integrated (Citrix Virtual Apps & Desktops used with Citrix ADC is the best way to secure access and monitor everything).
    Read full review

    TeamViewer

    I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
    Read full review

    Pros

    Citrix

    • Enables remote access anywhere, to any device which eliminates managing the endpoints how traditional VPN would require.
    • Integrates well with modern applications to offer optimized user experiences similar to native applications which increases user acceptance.
    • Extremely flexible in how policies are applied to different use cases to ensure the appropriate security mitigations are in place with minimal effort.
    • Easy to maintain and expand environments to fit business needs.
    Read full review

    TeamViewer

    • Un-attended Remote Access control
    • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
    • Push Windows and Third-Party updates (depends on the version that you buy)
    • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
    Read full review

    Cons

    Citrix

    • A single console to manage the environment.
    • The configuration is a bit complicated and we have hired Citrix administrators. But it's a good solution.
    • User profiles need improvement. They could use more stability and more functionality as well as user profile redirection.
    Read full review

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Read full review

    Pricing Details

    Citrix Virtual Apps and Desktops

    Starting Price

    $375

    Editions & Modules

    Citrix Virtual Apps and Desktops editions and modules pricing
    EditionModules
    Virtual Apps3751

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TeamViewer

    Starting Price

    $6.95 per month (billed annually)

    Editions & Modules

    TeamViewer editions and modules pricing
    EditionModules
    Business$34.901
    Premium$102.902
    Corporate$206.903
    Remote Access$6.954

    Footnotes

    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    Citrix

    Because it has been a mainstay of our business for many years.
    Read full review

    TeamViewer

    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Read full review

    Usability

    Citrix

    Getting the environment setup took me three months of off and on work, with 3 complete rebuilds of the environment. Utilizing the WebUI to access the environment had presented so many random issues that we had to require end users to use the Citrix Reciever App. As it was the only stable solution. Aside from that, it hasn't required much admin intervention since the stand-up was completed.
    Read full review

    TeamViewer

    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
    Read full review

    Reliability and Availability

    Citrix

    Xendesktop did a great job with HA of all the components.
    Read full review

    TeamViewer

    No single outage till now.
    Read full review

    Performance

    Citrix

    The performance of XenDesktop is the best in the industry because of the fine-tuned protocol and years of updating. Overall, I don't think there is a better performer on the market. The question is if the added complexity of running XenDesktop is really worth the performance gain. While the latest version of XenDesktop is the easiest to deploy so far, it is still more challenging than the competitors.
    Read full review

    TeamViewer

    Steady connection and easy quick connect and disconnect
    Read full review

    Support Rating

    Citrix

    The support is great when you get an engineer that knows what they are doing but getting that individual sometimes takes a while. Overall, they are professional and polite and competent in their knowledge. Sometimes the cases are open for an extended period of time which becomes very frustrating when dealing with critical issues.
    Read full review

    TeamViewer

    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
    Read full review

    In-Person Training

    Citrix

    I was self trained
    Read full review

    TeamViewer

    No answers on this topic

    Online Training

    Citrix

    Easy to understand and learn at my own pace
    Read full review

    TeamViewer

    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review

    Implementation Rating

    Citrix

    Take it slow and read the directions each step of the way. If you are not familiar with Citrix products, use a reseller or other experienced engineer to assist you in the setup of your environment
    Read full review

    TeamViewer

    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Read full review

    Alternatives Considered

    Citrix

    I never had the chance to test other products like these since whenever I read and searched online during the first phase it was only popping up Citrix Virtual Apps and Desktops.... so we got in touch with the sales department and the rest is history. After the technical consultation, it was more obvious that the implementation would have been very easy and the security layers are very well for my company.
    Read full review

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
    Read full review

    Scalability

    Citrix

    Easily scalable
    Read full review

    TeamViewer

    I've rarely had problems with the product.
    Read full review

    Return on Investment

    Citrix

    • XenDesktop allows remote access to data from any device, allowing users to even BYOD, even allowing users to work from home and telecommute. Saving costs on office space.
    • XenDesktop helps a company attain a higher level of security as data does not reside on the device, and you have more control over the users' access to your environment.
    • XenDesktop is pricy from a licensing standpoint. It requires a special Windows VDI license as well as some decent infrastructure to run it. If your environment has room to grow, you should be fine with XenDesktop. If you are already strapped for resources, prepare to make a substantial investment.
    Read full review

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Read full review

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