ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
N/A
GoTo Resolve
Score 8.0 out of 10
N/A
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as…
$0
for 3 agents and unlimited endpoints
Pricing
ConnectWise ScreenConnect
GoTo Resolve
Editions & Modules
No answers on this topic
GoTo Resolve Free
$0
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
per month per endpoint
GoTo Resolve Remote Support
$40
per month per user
GoTo Resolve Basic
$55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard
$190
per month for 3 agents and 100 endpoints
Offerings
Pricing Offerings
ConnectWise ScreenConnect
GoTo Resolve
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Prices are listed per month and billed annually.
Month to month contracts are also available
MDM is available as a standalone or as an add-on.
Additional endpoints and agents and save up to 20%
ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is …
ScreenConnect has about the same options but it's integrated better with ConnectWise. We used GoToAssist but it got expensive. Since we already have ConnectWise this was a no brainer.
ConnectWise Control is much cheaper for unattended access than LogMeIn Central, and allows access to multiple users. I still use RescueAssist as well as it is cost-effective for ad-hoc sessions.
I've had zero bad user experiences with the ConnectWise software. It's been able to provide the required service whenever it was called upon. We can't say the same for some of our other systems that were blocked (by remote firewalls perhaps?).
CW Control is much less expensive than LogMeIn Rescue and has an easier to use web-based interface. I like that I can easily control session without requiring a desktop download.
GTA was very lightweight and fast, but seems to have more issues connecting to Mac.
The largest difference between ConnectWise and its competitors is that
it is self-hosted, so you deploy it on your own private servers. It is easier to use than Team Viewer. One thing I hate in ConnectWise is the difficulty to connect with multiple users at a time. In this …
1. Quick and efficient customer service. 2. It acts as a meeting point for technicians and customers, solving the customers problem without having a call or chat. 3. Best for small business.
I find Connectwise Control combines features I liked in Kaseya and GoToAssist at an affordable price point with a better interface. There are things I like and things I find lacking in each, but I find only the features I liked in Connectwise Control: the ability to install …
I don't believe ConnectWise is as mature or flexible as the aforementioned services, however the price makes up for it. I have had issues with Mac users however, and that I haven't compared across services.
I used to use GoToAssist. I switched due to a client requirement to have two-factor authentication and my existing solution did not offer that at the time. I am not sure if they do now. Of the solutions I looked at that did offer two-factor authentication, ScreenConnect was the …
ConnectWise Control is a great product. Access to remote sessions is fast and you have all the ability you need to perform all functions needed to resolve remote system issues.
I've used all three of the products identified above. We prefer ScreenConnect over all three. However, would love to see some sort of local IP-based connection inside. Requiring internet access is a [problematic] for production machines that can't reach it.
I came from GoToAssist which is was being increasingly dissatisfied with. GoToAssist would constantly remove itself from a user's system leaving behind nothing but dead shortcuts. Once reinstalled it couldn't run as a service, without walking the user through uninstalling and …
ScreenConnect offers so many more features than GoToAssist. It is also priced more reasonably, which has allowed us to purchase multiple licenses and eliminate wait times.
Cost, deployment, branding, web based portal, the performance and ease of use along with the branding really sold us; and the price point was the ultimate key . As a business we need to make a ROI and continue operations in an efficient and professional manner. ScreenConnect …
ConnectWise is light and efficient compared to its competitors. I first found out about it through Barracuda who used it to provide support and it was very quick and painless as an end user to provide access to troubleshoot problems.
We used to use GoToAssist and the software was slow, clunky, froze often and generally unpleasant. Screenconnect came to save the day with its ease of use, speed, and customization. We haven't looked back since switching and ScreenConnect as a company has been supportive and …
Connectwise has a more robust feature set than free offerings like Windows Remote Assistance or Chrome Remote Desktop and a comparable feature set to offerings like LogMeIn Rescue or GoToAssist but at a much more affordable price. Why pay more for essentially the same product?
GoTo Resolve stacks up pretty good on remote access and device management. Prefer the remote access through GoTo Resolve as it seems to be more end user friendly and seamless for connecting. From device management side and ticketing, is lacking compared to ConnectWise as there …
Well, GoTo Resolve is one of the best remote services and it is easy to use. I really like it and would recommend it to anybody that would want to have a good remote service to fix computers, servers,s, and other IT devices that need to be fixed remotely.
They are all very similar, but for us it came down to price. Gotoassist was very expensive and when we went to ScreenConnect, it was much cheaper. It was almost half price. For medium to large business, it probably makes sense as you can get bulk pricing, but for a smaller …