Constant Contact Lead Gen & CRM vs. Zoho Social

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Constant Contact Lead Gen & CRM
Score 8.5 out of 10
Small Businesses (1-50 employees)
Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Constant Contact Lead Gen & CRM is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. The tools are designed to help businesses attract the right leads, nurture them with personalized content, and grow with better conversion. Attract - Acquires hot leads faster with email & social marketing, plus retargeting…
$449
per month
Zoho Social
Score 9.2 out of 10
N/A
Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of their audience. Zoho Social even goes a step ahead to shows users the percentage of their audience that’s likely to see their post now, suggests the next best time to post and lets them schedule…
$10
per month
Pricing
Constant Contact Lead Gen & CRMZoho Social
Editions & Modules
Lead Gen & CRM
Starting at $449
per month
Standard
$10
per month
Professional
$25
per month
Agency
$200
per month
Agency Plus
$300
per month
Offerings
Pricing Offerings
Constant Contact Lead Gen & CRMZoho Social
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsAbove pricing based on 5000 contacts.Add Ons Users at $10 / user / month Brands $10 / brand / month
More Pricing Information
Community Pulse
Constant Contact Lead Gen & CRMZoho Social
Considered Both Products
Constant Contact Lead Gen & CRM
Chose Constant Contact Lead Gen & CRM
From my research, SharpSpring has every functionality that is needed to effectively deliver omnichannel sales and marketing solutions for most businesses. It is ahead of the market in terms of dynamic personalisation, automation, and retargeting. In terms of value for money, it …
Chose Constant Contact Lead Gen & CRM
SharpSpring was the most affordable option for my small agency and my clients. It was also the only one with an agency-focused model, allowing me to offer the platform to my clients without exorbitant cost to my agency. The marketing automation capabilities are the most robust …
Zoho Social

No answer on this topic

Top Pros
Top Cons
Features
Constant Contact Lead Gen & CRMZoho Social
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Constant Contact Lead Gen & CRM
7.5
508 Ratings
4% below category average
Zoho Social
-
Ratings
WYSIWYG email editor7.8468 Ratings00 Ratings
Dynamic content7.4452 Ratings00 Ratings
Ability to test dynamic content6.6433 Ratings00 Ratings
Landing pages6.3440 Ratings00 Ratings
A/B testing7.5395 Ratings00 Ratings
Mobile optimization4.3426 Ratings00 Ratings
Email deliverability reporting8.9496 Ratings00 Ratings
List management9.2498 Ratings00 Ratings
Triggered drip sequences9.3473 Ratings00 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Constant Contact Lead Gen & CRM
8.8
497 Ratings
13% above category average
Zoho Social
-
Ratings
Lead nurturing automation9.5484 Ratings00 Ratings
Lead scoring and grading8.6490 Ratings00 Ratings
Data quality management8.4466 Ratings00 Ratings
Automated sales alerts and tasks8.9462 Ratings00 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Constant Contact Lead Gen & CRM
8.1
400 Ratings
6% above category average
Zoho Social
-
Ratings
Calendaring8.0338 Ratings00 Ratings
Event/webinar marketing8.1318 Ratings00 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
Constant Contact Lead Gen & CRM
7.3
377 Ratings
3% below category average
Zoho Social
-
Ratings
Social sharing and campaigns7.2316 Ratings00 Ratings
Social profile integration7.5362 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Constant Contact Lead Gen & CRM
8.5
494 Ratings
13% above category average
Zoho Social
-
Ratings
Dashboards8.3486 Ratings00 Ratings
Standard reports8.4486 Ratings00 Ratings
Custom reports8.7447 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Constant Contact Lead Gen & CRM
7.8
466 Ratings
3% above category average
Zoho Social
-
Ratings
API7.9364 Ratings00 Ratings
Role-based workflow & approvals7.9403 Ratings00 Ratings
Customizability8.5439 Ratings00 Ratings
Integration with Salesforce.com8.1217 Ratings00 Ratings
Integration with Microsoft Dynamics CRM7.198 Ratings00 Ratings
Integration with SugarCRM7.291 Ratings00 Ratings
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Constant Contact Lead Gen & CRM
-
Ratings
Zoho Social
8.3
347 Ratings
7% above category average
Sentiment analysis00 Ratings8.0245 Ratings
Broad channel coverage00 Ratings8.7341 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Constant Contact Lead Gen & CRM
-
Ratings
Zoho Social
8.4
416 Ratings
5% above category average
Content planning and scheduling00 Ratings9.2414 Ratings
Audience targeting00 Ratings7.7293 Ratings
Content optimization00 Ratings8.4342 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Constant Contact Lead Gen & CRM
-
Ratings
Zoho Social
8.3
337 Ratings
2% above category average
Automated routing and prioritization00 Ratings8.0286 Ratings
Customer interaction histories00 Ratings8.5318 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Constant Contact Lead Gen & CRM
-
Ratings
Zoho Social
8.3
294 Ratings
5% above category average
Lead generation00 Ratings8.0217 Ratings
Content marketing00 Ratings8.6286 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Constant Contact Lead Gen & CRM
-
Ratings
Zoho Social
9.1
408 Ratings
6% above category average
Twitter00 Ratings9.3363 Ratings
Facebook00 Ratings9.0400 Ratings
LinkedIn00 Ratings9.2358 Ratings
Google+00 Ratings8.8230 Ratings
Instagram00 Ratings9.2330 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Constant Contact Lead Gen & CRM
-
Ratings
Zoho Social
7.8
336 Ratings
1% below category average
Campaign success analytics00 Ratings7.8334 Ratings
Competitor analysis00 Ratings7.8203 Ratings
Account management
Comparison of Account management features of Product A and Product B
Constant Contact Lead Gen & CRM
-
Ratings
Zoho Social
8.9
363 Ratings
9% above category average
Role-based user permissions & privileges00 Ratings8.5271 Ratings
Mobile access00 Ratings9.3346 Ratings
Best Alternatives
Constant Contact Lead Gen & CRMZoho Social
Small Businesses
Vbout
Vbout
Score 9.5 out of 10
Publer
Publer
Score 9.7 out of 10
Medium-sized Companies
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Enterprises
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Constant Contact Lead Gen & CRMZoho Social
Likelihood to Recommend
9.0
(522 ratings)
9.3
(421 ratings)
Likelihood to Renew
8.1
(32 ratings)
8.0
(12 ratings)
Usability
6.7
(70 ratings)
9.4
(250 ratings)
Availability
7.8
(2 ratings)
8.2
(2 ratings)
Performance
3.2
(2 ratings)
8.2
(3 ratings)
Support Rating
8.3
(71 ratings)
9.3
(220 ratings)
Online Training
4.5
(2 ratings)
8.2
(1 ratings)
Implementation Rating
6.5
(10 ratings)
8.3
(5 ratings)
Configurability
4.5
(1 ratings)
7.3
(2 ratings)
Ease of integration
4.5
(2 ratings)
3.6
(2 ratings)
Product Scalability
2.9
(2 ratings)
8.2
(3 ratings)
Vendor post-sale
8.2
(1 ratings)
8.2
(2 ratings)
Vendor pre-sale
1.0
(1 ratings)
8.2
(2 ratings)
User Testimonials
Constant Contact Lead Gen & CRMZoho Social
Likelihood to Recommend
Constant Contact
SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
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Zoho
Zoho Social is well suited for content creators, social media marketers, business owners and anyone who is customer facing in the business. It's great to stay on top of how each platform is doing analytics wise, and have an in depth view of each platform's engagement. It's also well suited for beginners or people who have some experience in understanding the analytics part of social media marketing.
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Pros
Constant Contact
  • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
  • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
Read full review
Zoho
  • Content sharing to all our social media accounts at one place
  • Warning about platform specific issues, also giving choice not to include problematic platforms
  • Showing statistics of our shares as a table so that we can understand about the impact of our specific posts.
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Cons
Constant Contact
  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Read full review
Zoho
  • I wanted to use the ability to have Zoho queue the posts, but I wanted to choose the start time of the first post for a few days in the future and I did not find an easy way to set that.
  • I wish there were a box with a cheat sheet of the sizes that each social media platform allows for it's video and pictures in the dialogue box for posting so I can be sure to choose appropriate content.
  • I do think it's a bit expensive, especially for my needs, but I like the ease of use. I will continue to do what I can to get this service discounted until I can no longer afford it.
Read full review
Likelihood to Renew
Constant Contact
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
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Zoho
Zoho Social is the BEST! I have found the perfect solution to social media marketing! It is extremely affordable and I highly recommend it! Create a post once and post it to 5 or more social media platforms! LOVE IT!! :)
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Usability
Constant Contact
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
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Zoho
A bit of repetition from previous screens but ultimately I wrote down what success looked like for me if I was to choose a social media tool, and how that would positively impact my business. From assessing all the tools out there, I also had a matrix of what tool offered what functionality. Once I had both reports prepared, I had a top 3 which matched the needs I had from a tool, and, for me, Zoho Social stood out head and shoulders above the competition
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Reliability and Availability
Constant Contact
No answers on this topic
Zoho
We've never had a problem with availability
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Performance
Constant Contact
No answers on this topic
Zoho
Excellent performance for what it does. No problem downloading pages on the desktop or mobile. It integrates well with other Zoho products. Outside of Zoho? Forget it.
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Support Rating
Constant Contact
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
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Zoho
I rate the customer support as outstanding. The assistance provided by the support team has been consistently prompt, knowledgeable, and attentive to our needs. Whenever we've encountered issues or had questions, they have swiftly addressed them, guiding us through solutions and ensuring a smooth experience. Their dedication to resolving concerns reflects their commitment to customer satisfaction, and I am thoroughly impressed with the level of support we have received.
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Implementation Rating
Constant Contact
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
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Zoho
You can use Zoho Social out of the box so there weren't any implementation issues.
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Alternatives Considered
Constant Contact
We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
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Zoho
Zoho Social is a great social media management tool that allows businesses, and individuals, to manage multiple social media accounts, schedule posts, track analytics, and engage with followers. It competes well with other social media management tools such as Hootsuite, Buffer, Sprout Social, Agora Pulse, and Hubspot. Zoho Social stands out for its integration capabilities with other Zoho applications and affordability for small to medium-sized businesses. Each tool has its own strengths and weaknesses, and businesses should evaluate them based on their specific needs and goals. The biggest fallacy for Zoho is its restriction on scheduling tools on the free plan who have social and personal needs. I believe this can be circumvented by Zoho periodically making an advertisement to one's feed.
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Scalability
Constant Contact
No answers on this topic
Zoho
We're a small organization so we haven't needed to deploy across multiple departments or sites.
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Return on Investment
Constant Contact
  • Streamlined Processes - sales and marketing are now all in the same place.
  • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
  • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
  • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
  • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
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Zoho
  • Zoho Social allows me to "see" my messaging planning weeks into the future. I can create themes for a week or month and easily see how it performs.
  • Having all my social accounts in one place saves me time.
  • It is too early for any ROI from Zoho but the amount of content I am putting out has increased by at least 400%.
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ScreenShots

Zoho Social Screenshots

Screenshot of AnalyticsScreenshot of CollaborationScreenshot of Create-PublishScreenshot of InboxScreenshot of Monitor-SearchScreenshot of Social-Media-Marketing