Culture Amp vs SAP SuccessFactors

• The Culture Amp support team is unparalleled. They offer live chat support as well as office hours that you can attend for help on anything from technical issues to the best way to phrase a survey question. They are always willing to help and are experts in their field.
• The report pages are very detailed and it's easy to view the data in a lot of different ways. This helps with more insightful analysis.
• I love that you can benchmark your survey results to your industry/region; it helps a lot to give context to your results.

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• This software offers us the ability to raise questions during the appraisal cycle, as well as give us an overview of the various steps we follow during the appraisal process and also provides one-stop solutions for all my needs, such as applying for leave and checking salary slips.
• The onboarding and hiring process was changed with this tool, and it also generated attendance reports and performance reports for employees.
• There are a number of training courses available in the SAP Learning Hub that can help you improve the configuration. If you are familiar with them then you can easily fix it yourself first. Unless something needs to be modified in Provisioning.

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• They recently launched a text analytics feature but I think it still needs some work. I don't find the attributes of sentiment to comments to make complete sense. Text analytics are also not yet available for export so it makes it very difficult to share with others in presentations and reports outside of the system.
• Currently they don't have the ability to set an automated file with and connect with an HRIS (at least not with Ultimate) so every time you want to refresh your users you have to upload a new file feed manually (which is pretty simple, it is just impossible to set the refresh on autopilot).

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• The app for ios and android have room for improvement. They are aware of the limitations but amount of access and functionality is not where it needs to be.
• The homepage of Successfactors takes longer to load and refresh itself. Especially true when viewing employee files. That is partially due to how much information is having to show on the page but it still seems to take more time than usual to show each screen.
• You can't change the amount of time the homepage will lock you out from inactivity. This might seem minuscule but it causes so many painful re-logins and time wasting effort to login again. There currently isn't an option to change the time before lockout.

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• We use culture amp to measure engagement levels surrounding certain "standard" questions we ask on a recurring basis. this gives us a viable way to measure how we are doing overall in certain areas that are important to us.
• The Diversity survey helped us pinpoint some areas were we could work on improving. This came out in comments from several users.
• We have to keep in mind that comments are important, but sometimes it is just one person who is upset about one thing that does not affect anyone else. We must keep that in mind and set those aside. It is easy to get caught up in some of those comments.

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• Visibility to the organization was an immediate impact and socialized the value of the product immediately.
• A common and aggregated performance process reduced time and energy spent on quarterly goal setting.
• Consolidating performance to pay outputs reduced time in some manual audit processes.

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