Chose FixMe.IT
- Faster and better over the internet access.
- Also not domain dependent like DameWare is in our current configuration.
Product | Rating | Most Used By | Product Summary | Starting Price |
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SolarWinds Dameware Remote Support (DRS) | N/A | DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for… | $276 per technician, unlimited end users | |
FixMe.IT | N/A | FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software. | $30 per seat |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price. | — | ||||||||||||||
More Pricing Information |
SolarWinds Dameware Remote Support (DRS) | FixMe.IT | |
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Considered Both Products | SolarWinds Dameware Remote Support (DRS) No answer on this topic | FixMe.IT |
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Remote Administration |
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SolarWinds Dameware Remote Support (DRS) | FixMe.IT | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | Getscreen.me Score 9.8 out of 10 |
Medium-sized Companies | mRemoteNG Score 9.7 out of 10 | mRemoteNG Score 9.7 out of 10 |
Enterprises | Remote Desktop Services Score 9.0 out of 10 | Remote Desktop Services Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SolarWinds Dameware Remote Support (DRS) | FixMe.IT | |
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Likelihood to Recommend | 8.5 (66 ratings) | 9.0 (6 ratings) |
Likelihood to Renew | 9.0 (13 ratings) | 10.0 (1 ratings) |
Usability | 9.0 (10 ratings) | - (0 ratings) |
Availability | 9.0 (1 ratings) | - (0 ratings) |
Performance | 8.5 (2 ratings) | - (0 ratings) |
Support Rating | 5.0 (9 ratings) | 9.0 (1 ratings) |
In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 5.0 (8 ratings) | - (0 ratings) |
Configurability | 9.5 (2 ratings) | - (0 ratings) |
Ease of integration | 9.5 (2 ratings) | - (0 ratings) |
Product Scalability | 8.0 (2 ratings) | - (0 ratings) |
Vendor post-sale | 9.5 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.5 (2 ratings) | - (0 ratings) |
SolarWinds Dameware Remote Support (DRS) | FixMe.IT | |
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Likelihood to Recommend | SolarWinds | Techinline |
Pros | SolarWinds | Techinline |
Cons | SolarWinds | Techinline |
Likelihood to Renew | SolarWinds | Techinline |
Usability | SolarWinds | Techinline No answers on this topic |
Reliability and Availability | SolarWinds | Techinline No answers on this topic |
Performance | SolarWinds | Techinline No answers on this topic |
Support Rating | SolarWinds | Techinline |
In-Person Training | SolarWinds | Techinline No answers on this topic |
Online Training | SolarWinds | Techinline No answers on this topic |
Implementation Rating | SolarWinds | Techinline No answers on this topic |
Alternatives Considered | SolarWinds | Techinline |
Scalability | SolarWinds | Techinline No answers on this topic |
Return on Investment | SolarWinds | Techinline |
ScreenShots | SolarWinds Dameware Remote Support (DRS) Screenshots |