What users are saying about
9 Ratings
23 Ratings
9 Ratings
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Score 9.2 out of 100
23 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Dubsado

I would say it's best suited for small businesses (solo entrepreneurs or less than 10 employees) who work on a project basis.
Morgan Specht | TrustRadius Reviewer

Sparkcentral

This is a great tool to use to manage social media accounts especially if you have several different pages you manage like we do. It is very user friendly, and easy to train new agents on. I have no complaints. We love this tool! Thank you again Sparkcentral! You rock
Melinda Cox | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dubsado
7.6
Sparkcentral
Customer data management / contact management
Dubsado
8.8
Sparkcentral
Workflow management
Dubsado
6.5
Sparkcentral
Opportunity management
Dubsado
7.5
Sparkcentral
Integration with email client (e.g., Outlook or Gmail)
Dubsado
8.3
Sparkcentral
Contract management
Dubsado
9.5
Sparkcentral
Quote & order management
Dubsado
9.3
Sparkcentral
Interaction tracking
Dubsado
3.0
Sparkcentral

Marketing Automation

Dubsado
6.4
Sparkcentral
Lead management
Dubsado
6.4
Sparkcentral

CRM Project Management

Dubsado
8.4
Sparkcentral
Task management
Dubsado
6.0
Sparkcentral
Billing and invoicing management
Dubsado
10.0
Sparkcentral
Reporting
Dubsado
9.3
Sparkcentral

CRM Reporting & Analytics

Dubsado
5.8
Sparkcentral
Forecasting
Dubsado
6.0
Sparkcentral
Pipeline visualization
Dubsado
6.0
Sparkcentral
Customizable reports
Dubsado
5.3
Sparkcentral

Customization

Dubsado
5.1
Sparkcentral
Custom fields
Dubsado
8.5
Sparkcentral
Custom objects
Dubsado
9.0
Sparkcentral
Scripting environment
Dubsado
1.0
Sparkcentral
API for custom integration
Dubsado
2.0
Sparkcentral

Security

Dubsado
6.0
Sparkcentral
Single sign-on capability
Dubsado
5.0
Sparkcentral
Role-based user permissions
Dubsado
7.0
Sparkcentral

Social CRM

Dubsado
1.0
Sparkcentral
Social data
Dubsado
1.0
Sparkcentral
Social engagement
Dubsado
1.0
Sparkcentral

Integrations with 3rd-party Software

Dubsado
1.0
Sparkcentral
Marketing automation
Dubsado
1.0
Sparkcentral
Compensation management
Dubsado
1.0
Sparkcentral

Platform

Dubsado
1.0
Sparkcentral
Mobile access
Dubsado
1.0
Sparkcentral

Pros

Dubsado

  • Invoicing: makes receiving payments easy for myself and clients
  • Forms: customizable and easy to set up
  • Email
Emilie Smith | TrustRadius Reviewer

Sparkcentral

  • The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
  • The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
  • Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).
Anonymous | TrustRadius Reviewer

Cons

Dubsado

  • Sometimes it's hard to see the buttons, like the ADD button. Maybe it could be in a darker color?
🧁Mary BRANDT, M.A.🧁 | TrustRadius Reviewer

Sparkcentral

  • In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
  • Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
  • The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Dubsado

No score
No answers yet
No answers on this topic

Sparkcentral

Sparkcentral 8.7
Based on 4 answers
Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
Andrew (Drew) Johnston | TrustRadius Reviewer

Support Rating

Dubsado

No score
No answers yet
No answers on this topic

Sparkcentral

Sparkcentral 9.0
Based on 2 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen | TrustRadius Reviewer

Alternatives Considered

Dubsado

Dubsado overall is so multifunctional that the other platforms didn't stand a chance. I will say I do use ClickUp alongside Dubsado. Dubsado isn't super awesome for task organization and management, but ClickUp blows all the other task management software out of the water. Combining the two has been a game changer for sure.
Heather Herring | TrustRadius Reviewer

Sparkcentral

Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
Tukio Machini | TrustRadius Reviewer

Return on Investment

Dubsado

  • Clients are excited to hire me because my onboarding process is so professional
  • Easy of use makes collecting payment from clients easy
  • Streamlined process allows me to charge more for my services
Morgan Specht | TrustRadius Reviewer

Sparkcentral

  • Positive: Clients really like the reporting features.
  • Positive: Being able to search users for our clients who may have reported a complaint [somewhere] other than on social media. Also being able to see if they've reached out to us but deleted a comment is helpful.
Renn Johnson | TrustRadius Reviewer

Pricing Details

Dubsado

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sparkcentral

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Dubsado
9.5
Sparkcentral
9.9

Likelihood to Renew

Dubsado
Sparkcentral
8.7

Support Rating

Dubsado
Sparkcentral
9.0

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