What users are saying about
21 Ratings
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Top Rated
78 Ratings
21 Ratings
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Score 7.2 out of 100

Certify, by Emburse

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Top Rated
78 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Egencia

Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
Patricia Davis | TrustRadius Reviewer

Certify, by Emburse

Certify is excellent as a platform. It allows for integrations with common systems like Amtrav and can be used for more than simple expense reporting. It is excellent for the small to medium business market and handles most things very well. Beware if integrations break as it is difficult to get support on the platform itself.
Tristan Dobbs | TrustRadius Reviewer

Pros

Egencia

  • Egencia is an all-in-one booking tool so you can keep everything in once place.
  • Egencia works with SAML, so it's easy for users to get set up and logged in.
  • Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
Chase Palmer, CISSP | TrustRadius Reviewer

Certify, by Emburse

  • Customer service/support: They have an incredible team. We are fans of the chat option and 99.9% of the time our issues are solved within a 5-minute window.
  • Listening to customers: they are always looking for ways to improve their product. They have free conferences sprinkled around various cities. They are worth trending. They provide "what's new in Certify" as well as round-table discussions specifically addressing how their customers are using the product and what they have learned along the way.
  • Keeping their product up to date: Certify takes back various suggestions from the conference to enhance their product. I have been at every conference they have had and have actually seen customer suggestions get implemented into the program.
Anonymous | TrustRadius Reviewer

Cons

Egencia

  • Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
  • The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
Jessica Fish | TrustRadius Reviewer

Certify, by Emburse

  • The ability to add a receipt after a report has been submitted would be helpful. This would simplify processing as opposed to disapproving the report and sending it back to the user for correction and re-submission.
  • Though not a fault of Certify, our users drive multiple destinations every day, rather than occasional trips from city A to city B. Therefore, capturing mileage is a time-consuming process for our users.
Anonymous | TrustRadius Reviewer

Usability

Egencia

Egencia 10.0
Based on 1 answer
It is just so simple to use.
Trish Kootstra | TrustRadius Reviewer

Certify, by Emburse

Certify, by Emburse 8.2
Based on 37 answers
I am very used to Certify's components. But some users that I manage still have a hard time fixing their expense reports no matter how many times I try to teach them. The Editing expense Report and Adding Expense Report option sometimes gets confusing and causes some employees to enter transactions twice. There should be a better layout to make it easier for them to edit and finish their expense reports. I try to teach Certify as much as I can, but the usability should be a bit easier so it is less confusing.
Anonymous | TrustRadius Reviewer

Support Rating

Egencia

Egencia 6.6
Based on 8 answers
When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
Anonymous | TrustRadius Reviewer

Certify, by Emburse

Certify, by Emburse 9.1
Based on 2 answers
I always get an English speaking person very quickly on the phone.
Brad Nicholson | TrustRadius Reviewer

Online Training

Egencia

Egencia 10.0
Based on 1 answer
My training was over the phone with some trial and error.
Trish Kootstra | TrustRadius Reviewer

Certify, by Emburse

No score
No answers yet
No answers on this topic

Alternatives Considered

Egencia

It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
Erica Marois | TrustRadius Reviewer

Certify, by Emburse

I have only discussed the comparison of Certify to Concur by users, and our users seem to be happier with Certify. I have not had much experience with T&E expense software. Therefore, when I started using Certify, I expected to have problems, but with Certify's help desk and Online support, I did fine.
Linda Lavella | TrustRadius Reviewer

Return on Investment

Egencia

  • More efficient booking - save time.
  • We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
  • All electronic - bookings all online so have easy access to all staff trips.
Anonymous | TrustRadius Reviewer

Certify, by Emburse

  • Saves time as compared to a paper expense tracking process, but isn’t as efficient as some competitors. ROI is entirely dependent on what method your organization used previously.
  • Allows for a clean expense report workflow. Receipts easily flow from the submitter to the approver and to accounting. It eliminates some potential errors that may occur in a more manual process.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Egencia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Certify, by Emburse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$8*

* Expense report

Add comparison