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Top Rated
155 Ratings
1 Rating
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Score 8 out of 100

Khoros Marketing (Formerly Spredfast + Lithium)

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Top Rated
155 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

FollowerAudit

I wish they had provided analytics for Instagram and YouTube, Then it would have been very great for its users and easy to track all platform accounts in one tool.Other than that I haven't found any other problems with this tool. It's great and has amazing features for Twitter.Would recommend [to] others too.
Anonymous | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros is well suited in providing a reliable, organized outlet in conversations to schedule and publish content. In addition, it is well-suited in providing analytical insights, however it would be helpful for more insights on Instagram + paid posts. An integration with newer social platforms (TikTok, Clubhouse, etc.) would also be needed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Boolean keyword searches
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.3
Filtering out noise/spam
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
6.8
Sentiment analysis
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.4
Broad channel coverage
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
9.0

Publishing

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.8
Content planning and scheduling
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
9.2
Audience targeting
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.0
Content optimization
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
5.0
Workflow management
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
9.0

Engagement

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.6
Automated routing and prioritization
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
9.1
Customer interaction histories
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.4
Bulk actions
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.3

Marketing

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.2
Lead generation
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
6.5
Content marketing
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Paid media management
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Campaigns and promotions
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.2

Channel coverage/integration

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Twitter
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
9.0
Facebook
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.9
LinkedIn
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
9.1
Google+
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.6
Instagram
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.4
Pinterest
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
5.1
YouTube
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
5.9

Reporting/analytics

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.3
Campaign success analytics
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.9
Real-time tracking
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.9
Competitor analysis
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.0

Account management

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.4
Role-based user permissions & privileges
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
9.1
Mobile access
FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.8

Pros

FollowerAudit

  • Great features.
  • Affordable pricing.
  • Great service.
  • Results given soon.
Anonymous | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

  • Strategic Services/Consulting: this team is a true partner to our internal social team.
  • Easy publishing & analytics: Khoros Marketing is a great one-stop-shop for all social needs, and the investment in enhancing the paid social elements is exciting.
  • Combined Social + Community focus: the way Khoros sees social and community management as one holistic thing is fresh and forward-thinking. It helps our organization/business think outside the box.
Danielle Stapleton | TrustRadius Reviewer

Cons

FollowerAudit

  • Should provide analytics for other platforms.
Anonymous | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

  • Khoros offers a number of platform services, but so many that it tends to be overwhelming at points.
  • We would like to see a little more transparency with the company. Several months ago Khoros merged with a company called Lithium, and my coworkers and I were not aware of the change until we attending their conference in Texas.
  • There seems to be a lot of turnover. In my 2.5 years working with Khoros our account has had a handful of different account managers, sometimes making it hard to keep up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FollowerAudit

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 6.7
Based on 31 answers
There is no product like Khoros. Our company lives and dies by the analytics, and to date, we have not seen a more comprehensive analytics structure for any social media management tool. Khoros support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
Anonymous | TrustRadius Reviewer

Usability

FollowerAudit

FollowerAudit 10.0
Based on 1 answer
I would give 10 ratings as before knowing about FollowerAudit. I used to use different tools for different purposes, but with this tool my work has become so much easier and less hectic!It is easy to use and understand and service and pricing is also very great comparison to others.
Anonymous | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.5
Based on 26 answers
Khoros Marketing is very user-friendly and easy to navigate. The calendar visibility is the view I use most so I can see all posts going out on all of our channels. It allows us to time posts in a proper cadence so we don't overlap with other pressing content.
Anonymous | TrustRadius Reviewer

Reliability and Availability

FollowerAudit

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 9.7
Based on 22 answers
• We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting.
Anonymous | TrustRadius Reviewer

Performance

FollowerAudit

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 9.0
Based on 14 answers
Khoros has greatly improved the performance of its SaaS products in the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support, and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager.
Anonymous | TrustRadius Reviewer

Support Rating

FollowerAudit

FollowerAudit 10.0
Based on 1 answer
Good customer support.Responds on time whenever having an issue and solves it.Communication is also decent and not at all inappropriate.Also haven't faced much problems so didn't need to contact them much.
Anonymous | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.5
Based on 45 answers
The Khoros support team is on point! Anything you need, they have you covered. Even when you don't think you need something, they're there to check-in, see how things are going, suggest coaching sessions, make recommendations - they're so attentive and hospitable, it's amazing! I'm impressed with their level of service.
Angel Soria, MBA | TrustRadius Reviewer

In-Person Training

FollowerAudit

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.9
Based on 7 answers
• As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.
Anonymous | TrustRadius Reviewer

Online Training

FollowerAudit

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 6.0
Based on 7 answers
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
Anonymous | TrustRadius Reviewer

Implementation Rating

FollowerAudit

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 7.7
Based on 58 answers
The implementation team from Khoros were great - they worked hard to understand our somewhat complex organization, and were with us all the way through face to face meetings, user training, and technical training. We had a clearly defined account manager and implementation manager, who worked really effectively together and with us.
Joe Hill | TrustRadius Reviewer

Alternatives Considered

FollowerAudit

No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

I suggested and selected Khoros as the best contender, as the platform would eliminate many, if not all, manual processes and procedures for capturing the overall global social perspective of our organization, from all managed social sites efficiently and accurately.
Latasha Howard | TrustRadius Reviewer

Scalability

FollowerAudit

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 7.9
Based on 33 answers
I think it is so simple to use and learn. It gives you all the information and metrics that I would need all in one place. You are able to create multiple campaigns in a very organized way. It has all social media platforms all in one place and a great understandable and clean interface.
Anonymous | TrustRadius Reviewer

Return on Investment

FollowerAudit

  • Has saved us from fake influencers.
  • Managing Twitter followers has become easier.
  • Get real time updates of unfollowers.
Anonymous | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

  • Great communication within the tool cuts down on the numbers of emails.
  • Getting everyone to use the same tool reduces redundancies.
  • The strong analytics function may negate the need for a separate analytics tool like Quintly or Simply Measured.
  • Training was easy and not time intensive.
Anonymous | TrustRadius Reviewer

Screenshots

Khoros Marketing (Formerly Spredfast + Lithium)

Pricing Details

FollowerAudit

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Khoros Marketing (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

FollowerAudit
8.0
Khoros Marketing (Formerly Spredfast + Lithium)
8.1

Likelihood to Renew

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
6.7

Usability

FollowerAudit
10.0
Khoros Marketing (Formerly Spredfast + Lithium)
8.5

Reliability and Availability

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
9.7

Performance

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
9.0

Support Rating

FollowerAudit
10.0
Khoros Marketing (Formerly Spredfast + Lithium)
8.5

In-Person Training

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
8.9

Online Training

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
6.0

Implementation Rating

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.7

Scalability

FollowerAudit
Khoros Marketing (Formerly Spredfast + Lithium)
7.9

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