21 Ratings
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Score 8.1 out of 100
75 Ratings
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Score 6 out of 100

Likelihood to Recommend

KACE Systems Management Appliance

I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Thayer Ramahi | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

AirWatch is a great tool for large organizations that need to manage more than 100 devices. The product is capable of handling multiple platforms and is scalable to any size company.I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.
Jed Tauber | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

KACE Systems Management Appliance
8.8
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
Software and hardware inventory tracking
KACE Systems Management Appliance
8.9
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
License management
KACE Systems Management Appliance
8.7
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
Asset lifecycle monitoring
KACE Systems Management Appliance
8.9
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
Contract management
KACE Systems Management Appliance
8.5
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
Asset relationship management
KACE Systems Management Appliance
9.3
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Pros

KACE Systems Management Appliance

  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Jeff Nickles | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

  • Enterprise application management - basically we can deploy the application under app catalog and end users can access these applications through their mobile devices after enrollment.
  • Content locker feature is one of the best features which I came across and it is widely used by any organization in order to manage all organization level content in it. It has many more features which we can explore and manage policies accordingly.
  • Admin Console, reporting services, accessing the public app through enterprise store, compliance policies, remote device wipe, passcode management these are major features which we can focus on and explore accordingly
  • Separate Inbox, contacts and calendar application for different OS. Boxer is their new application launch for emails on the device.
Abhijeet Pawar | TrustRadius Reviewer

Cons

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

  • The MDM space is moving fast and growth is challenging for growing technology companies. Airwatch is no different in some of their support challenges. However investing in a TAM has proven to be well worth the investment. Having a point person to facilitate through support has been critical to our successful implementation of Airwatch in our environment.
Ken Austin | TrustRadius Reviewer

Likelihood to Renew

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 7.0
Based on 1 answer
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
Kelli Thompson | TrustRadius Reviewer

Usability

KACE Systems Management Appliance

KACE Systems Management Appliance 8.6
Based on 3 answers
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Anonymous | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 8.0
Based on 1 answer
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
Kelli Thompson | TrustRadius Reviewer

Reliability and Availability

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 5.0
Based on 2 answers
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Scott Strader | TrustRadius Reviewer

Performance

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 5.0
Based on 2 answers
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
Scott Strader | TrustRadius Reviewer

Support Rating

KACE Systems Management Appliance

KACE Systems Management Appliance 7.9
Based on 6 answers
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Anonymous | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 8.0
Based on 4 answers
There is a separate portal for Workspace One + Chat function. The support is fast but sometime you need a little but luck that the right person is supporting your case. Case escalation is not really working.
Anonymous | TrustRadius Reviewer

Implementation Rating

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 7.9
Based on 4 answers
AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.
Traci Centofanti | TrustRadius Reviewer

Alternatives Considered

KACE Systems Management Appliance

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Anonymous | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

AirWatch allows for more functionality and better management. The GUI is intuitive and easy to manage. Very simple to enroll a device once the user is created. AirWatch allowed us to create group administrators. This is a nice function that the others don't seem to have. We can create an administrator for different groups. This way they don't have full admin access over everybody, just the people that they supervise.The features are easy to access and it took very little time to enroll our company devices. All the competition seems to be missing one or two features whereas AirWatch has all of the ones that we need.
Anonymous | TrustRadius Reviewer

Scalability

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 10.0
Based on 1 answer
It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
Scott Strader | TrustRadius Reviewer

Return on Investment

KACE Systems Management Appliance

  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
Anonymous | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

  • Visibility of all support team, their location, apps installed on devices and security level, which guarantees information is secure.
  • Users don't have the time to be spending their telecom plans on apps that are not accepted for corporate use. So, this plans can be controlled and money saved.
  • Cost happens to be an OpEx one, and even though it is not visible in ROI, when you calculate how much money represents data leak, information lost, users not arriving to attend customers, and more. The cost is giving you a return on customer satisfaction and continuity.
Alejandra Paola Fernandez Castro | TrustRadius Reviewer

Pricing Details

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KACE Systems Management Appliance Editions & Modules

Additional Pricing Details

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch Editions & Modules

Edition
Standard3.781
Advanced$61
Enterprise$101
Enterprise for VDI$201
  1. per device/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

KACE Systems Management Appliance
8.3
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
7.9

Likelihood to Renew

KACE Systems Management Appliance
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
7.0

Usability

KACE Systems Management Appliance
8.6
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
8.0

Reliability and Availability

KACE Systems Management Appliance
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
5.0

Performance

KACE Systems Management Appliance
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
5.0

Support Rating

KACE Systems Management Appliance
7.9
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
8.0

Implementation Rating

KACE Systems Management Appliance
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
7.9

Scalability

KACE Systems Management Appliance
Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch
10.0

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