<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
122 Ratings
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Top Rated
647 Ratings

Khoros Care (Formerly Spredfast + Lithium)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

NetSuite ERP

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
647 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Payroll Management

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    2.1

    NetSuite ERP

    21%
    NetSuite ERP ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    1.8
    18%
    13 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    1.7
    17%
    10 Ratings

    Direct deposit files

    N/A
    0 Ratings
    2.6
    26%
    9 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    2.6
    26%
    8 Ratings

    Reimbursement management

    N/A
    0 Ratings
    2.0
    20%
    10 Ratings

    Customization

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    7.6

    NetSuite ERP

    76%
    NetSuite ERP ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    6.7
    67%
    63 Ratings

    Plug-ins

    N/A
    0 Ratings
    5.9
    59%
    47 Ratings

    Security

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    6.7

    NetSuite ERP

    67%
    NetSuite ERP ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    6.7
    67%
    61 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    6.7
    67%
    79 Ratings

    Reporting & Analytics

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    6.3

    NetSuite ERP

    63%
    NetSuite ERP ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.3
    63%
    71 Ratings

    Standard reports

    N/A
    0 Ratings
    6.3
    63%
    70 Ratings

    Custom reports

    N/A
    0 Ratings
    6.1
    61%
    70 Ratings

    General Ledger and Configurable Accounting

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    6.3

    NetSuite ERP

    63%
    NetSuite ERP ranks higher in 11/11 features

    Accounts payable

    N/A
    0 Ratings
    6.2
    62%
    65 Ratings

    Accounts receivable

    N/A
    0 Ratings
    6.1
    61%
    64 Ratings

    Global Financial Support

    N/A
    0 Ratings
    6.0
    60%
    26 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    6.6
    66%
    28 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    5.3
    53%
    30 Ratings

    Localizations

    N/A
    0 Ratings
    6.6
    66%
    22 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    6.9
    69%
    41 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    6.5
    65%
    35 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    6.7
    67%
    35 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    6.6
    66%
    24 Ratings

    Standardized Processes

    N/A
    0 Ratings
    5.8
    58%
    37 Ratings

    Inventory Management

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    5.9

    NetSuite ERP

    59%
    NetSuite ERP ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    6.2
    62%
    47 Ratings

    Automatic reordering

    N/A
    0 Ratings
    5.5
    55%
    28 Ratings

    Location management

    N/A
    0 Ratings
    6.0
    60%
    35 Ratings

    Manufacturing module

    N/A
    0 Ratings
    5.7
    57%
    27 Ratings

    Order Management

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    5.5

    NetSuite ERP

    55%
    NetSuite ERP ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    5.4
    54%
    53 Ratings

    Order entry

    N/A
    0 Ratings
    5.5
    55%
    54 Ratings

    Credit card processing

    N/A
    0 Ratings
    4.6
    46%
    37 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    6.2
    62%
    48 Ratings

    Order Orchestration

    N/A
    0 Ratings
    5.7
    57%
    21 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    5.9
    59%
    27 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    5.2
    52%
    21 Ratings

    Subledger and Financial Process

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    5.6

    NetSuite ERP

    56%
    NetSuite ERP ranks higher in 14/14 features

    Automated Invoice Processing

    N/A
    0 Ratings
    4.9
    49%
    35 Ratings

    Shared Services Payments

    N/A
    0 Ratings
    5.7
    57%
    17 Ratings

    Billings Management

    N/A
    0 Ratings
    5.6
    56%
    30 Ratings

    Customer Receipt Applications

    N/A
    0 Ratings
    5.9
    59%
    29 Ratings

    Customer Collections

    N/A
    0 Ratings
    5.6
    56%
    26 Ratings

    Revenue Recognition

    N/A
    0 Ratings
    5.8
    58%
    35 Ratings

    Cash Management

    N/A
    0 Ratings
    5.9
    59%
    27 Ratings

    Asset Management

    N/A
    0 Ratings
    5.3
    53%
    26 Ratings

    Travel & Expense Management

    N/A
    0 Ratings
    5.1
    51%
    31 Ratings

    Budgetary Control & Encumbrance Accounting

    N/A
    0 Ratings
    6.0
    60%
    27 Ratings

    Period Close

    N/A
    0 Ratings
    6.2
    62%
    35 Ratings

    Transactions Tax

    N/A
    0 Ratings
    5.9
    59%
    28 Ratings

    Subledger Reconciliations

    N/A
    0 Ratings
    6.1
    61%
    24 Ratings

    3rd Party Accounting Systems

    N/A
    0 Ratings
    3.9
    39%
    14 Ratings

    Project Financial Management

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    5.3

    NetSuite ERP

    53%
    NetSuite ERP ranks higher in 12/12 features

    Budgeting and Forecasting

    N/A
    0 Ratings
    6.0
    60%
    26 Ratings

    Project Costing

    N/A
    0 Ratings
    5.7
    57%
    23 Ratings

    Cost Capture

    N/A
    0 Ratings
    5.3
    53%
    22 Ratings

    Capital Project Management

    N/A
    0 Ratings
    5.9
    59%
    14 Ratings

    Customer Invoicing

    N/A
    0 Ratings
    4.3
    43%
    25 Ratings

    Customer Contract Compliance

    N/A
    0 Ratings
    4.8
    48%
    13 Ratings

    Project Revenue Recognition

    N/A
    0 Ratings
    4.4
    44%
    22 Ratings

    Project Financial Performance Analysis

    N/A
    0 Ratings
    5.2
    52%
    23 Ratings

    Project Financials Dashboard

    N/A
    0 Ratings
    5.6
    56%
    24 Ratings

    Real-time Financial Reporting

    N/A
    0 Ratings
    6.5
    65%
    26 Ratings

    Embedded Business Intelligence

    N/A
    0 Ratings
    4.5
    45%
    13 Ratings

    Project Planning Collaboration

    N/A
    0 Ratings
    5.1
    51%
    14 Ratings

    Project Execution Management

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    5.1

    NetSuite ERP

    51%
    NetSuite ERP ranks higher in 15/15 features

    Project Planning and Scheduling

    N/A
    0 Ratings
    4.8
    48%
    14 Ratings

    Project Manager Dashboard

    N/A
    0 Ratings
    5.2
    52%
    14 Ratings

    Resource Manager Dashboard

    N/A
    0 Ratings
    5.3
    53%
    12 Ratings

    Task Insight for Project Managers

    N/A
    0 Ratings
    5.0
    50%
    11 Ratings

    Project Manager Mobile Functionality

    N/A
    0 Ratings
    4.8
    48%
    10 Ratings

    Team Member Task Collaboration

    N/A
    0 Ratings
    4.8
    48%
    12 Ratings

    Team Member Mobile Functionality

    N/A
    0 Ratings
    4.8
    48%
    11 Ratings

    Project Candidate Search

    N/A
    0 Ratings
    4.9
    49%
    8 Ratings

    Project Candidate Comparison and Analysis

    N/A
    0 Ratings
    5.3
    53%
    8 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    5.6
    56%
    8 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    5.4
    54%
    8 Ratings

    Talent Profiles

    N/A
    0 Ratings
    4.9
    49%
    8 Ratings

    Real-Time Project Reporting

    N/A
    0 Ratings
    6.1
    61%
    13 Ratings

    Absence Management

    N/A
    0 Ratings
    4.8
    48%
    9 Ratings

    Product Lifecycle Management

    N/A
    0 Ratings
    5.1
    51%
    9 Ratings

    Grants Management

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    4.3

    NetSuite ERP

    43%
    NetSuite ERP ranks higher in 4/4 features

    Award Lifecycle Management

    N/A
    0 Ratings
    4.6
    46%
    7 Ratings

    Spending Control

    N/A
    0 Ratings
    3.8
    38%
    9 Ratings

    Indirect Cost Management

    N/A
    0 Ratings
    4.3
    43%
    9 Ratings

    Billing

    N/A
    0 Ratings
    4.6
    46%
    12 Ratings

    Procurement

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    4.6

    NetSuite ERP

    46%
    NetSuite ERP ranks higher in 19/19 features

    Sourcing Team Collaboration

    N/A
    0 Ratings
    4.2
    42%
    12 Ratings

    Sourcing Analysis

    N/A
    0 Ratings
    4.4
    44%
    12 Ratings

    Bids Analyzed and Compared

    N/A
    0 Ratings
    4.6
    46%
    8 Ratings

    Catalog Shopping E-Commerce for Employees

    N/A
    0 Ratings
    4.2
    42%
    7 Ratings

    Contract Authoring

    N/A
    0 Ratings
    3.8
    38%
    10 Ratings

    Contract Compliance Management

    N/A
    0 Ratings
    3.9
    39%
    10 Ratings

    Contract History

    N/A
    0 Ratings
    4.0
    40%
    10 Ratings

    Contract Renewal Automation

    N/A
    0 Ratings
    5.0
    50%
    8 Ratings

    Contract Repository

    N/A
    0 Ratings
    4.9
    49%
    8 Ratings

    Contract Standardization and Enforcement

    N/A
    0 Ratings
    4.7
    47%
    8 Ratings

    Electronic Signatures

    N/A
    0 Ratings
    5.4
    54%
    10 Ratings

    Invoice Automated Matching

    N/A
    0 Ratings
    5.2
    52%
    11 Ratings

    Purchasing Risk and Compliance Management

    N/A
    0 Ratings
    5.4
    54%
    10 Ratings

    Requisitions-to-Purchase Orders Integrated

    N/A
    0 Ratings
    5.3
    53%
    13 Ratings

    Spend Compliance Management

    N/A
    0 Ratings
    4.7
    47%
    12 Ratings

    Supplier Assessment

    N/A
    0 Ratings
    4.9
    49%
    9 Ratings

    Supplier Communication and Collaboration

    N/A
    0 Ratings
    4.0
    40%
    11 Ratings

    Supplier Management

    N/A
    0 Ratings
    4.9
    49%
    12 Ratings

    Supplier Portal

    N/A
    0 Ratings
    4.7
    47%
    8 Ratings

    Risk Management

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    4.6

    NetSuite ERP

    46%
    NetSuite ERP ranks higher in 9/9 features

    Risk Repository

    N/A
    0 Ratings
    4.5
    45%
    8 Ratings

    Control Management

    N/A
    0 Ratings
    3.9
    39%
    11 Ratings

    Control Mapping

    N/A
    0 Ratings
    3.9
    39%
    9 Ratings

    Control Efficiency Assessments

    N/A
    0 Ratings
    4.7
    47%
    7 Ratings

    Automated Control Assessments

    N/A
    0 Ratings
    4.7
    47%
    7 Ratings

    Assessment Capture

    N/A
    0 Ratings
    4.9
    49%
    7 Ratings

    Issue Detection

    N/A
    0 Ratings
    4.6
    46%
    8 Ratings

    Automatic Notification

    N/A
    0 Ratings
    4.8
    48%
    9 Ratings

    Remediation and Certification

    N/A
    0 Ratings
    4.8
    48%
    8 Ratings

    Logistics

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    3.5

    NetSuite ERP

    35%
    NetSuite ERP ranks higher in 13/13 features

    Transportation Planning and Optimization

    N/A
    0 Ratings
    3.6
    36%
    9 Ratings

    Transportation Sourcing Management

    N/A
    0 Ratings
    3.7
    37%
    9 Ratings

    Transportation Process Integration

    N/A
    0 Ratings
    3.7
    37%
    9 Ratings

    Transportation Execution Management

    N/A
    0 Ratings
    3.7
    37%
    8 Ratings

    Freight Payment Automation

    N/A
    0 Ratings
    3.6
    36%
    9 Ratings

    Trade Management

    N/A
    0 Ratings
    3.6
    36%
    8 Ratings

    Trade Regulatory Compliance Management

    N/A
    0 Ratings
    3.7
    37%
    6 Ratings

    Customs Entry Management

    N/A
    0 Ratings
    2.2
    22%
    8 Ratings

    Customs Document Management

    N/A
    0 Ratings
    2.3
    23%
    8 Ratings

    Customs Document Collaboration

    N/A
    0 Ratings
    2.3
    23%
    8 Ratings

    Fulfillment Management

    N/A
    0 Ratings
    4.7
    47%
    13 Ratings

    Inventory Visibility

    N/A
    0 Ratings
    4.9
    49%
    15 Ratings

    Warehouse Workforce Management

    N/A
    0 Ratings
    3.3
    33%
    11 Ratings

    Manufacturing

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    4.9

    NetSuite ERP

    49%
    NetSuite ERP ranks higher in 9/9 features

    Production Process Design

    N/A
    0 Ratings
    5.1
    51%
    12 Ratings

    Supply Chain Business Flows

    N/A
    0 Ratings
    4.9
    49%
    13 Ratings

    Production Management

    N/A
    0 Ratings
    5.1
    51%
    14 Ratings

    Contracted Manufacturing Management

    N/A
    0 Ratings
    4.8
    48%
    12 Ratings

    Configuration Management

    N/A
    0 Ratings
    4.8
    48%
    10 Ratings

    Work Definition

    N/A
    0 Ratings
    5.0
    50%
    14 Ratings

    Work Execution

    N/A
    0 Ratings
    4.6
    46%
    12 Ratings

    Advanced Fulfillment

    N/A
    0 Ratings
    5.0
    50%
    11 Ratings

    Manufacturing Costs

    N/A
    0 Ratings
    4.7
    47%
    14 Ratings

    Supply Chain

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    5.0

    NetSuite ERP

    50%
    NetSuite ERP ranks higher in 4/4 features

    Forecasting

    N/A
    0 Ratings
    4.7
    47%
    17 Ratings

    Inventory Planning

    N/A
    0 Ratings
    4.7
    47%
    18 Ratings

    Multi-tier Supply Chain Planning

    N/A
    0 Ratings
    5.3
    53%
    12 Ratings

    Performance Monitoring

    N/A
    0 Ratings
    5.1
    51%
    14 Ratings

    Product Lifecycle Management

    Khoros Care (Formerly Spredfast + Lithium)

    Feature Set Not Supported
    N/A
    4.3

    NetSuite ERP

    43%
    NetSuite ERP ranks higher in 7/7 features

    Ideation Management

    N/A
    0 Ratings
    4.6
    46%
    9 Ratings

    Requirements Management

    N/A
    0 Ratings
    4.4
    44%
    8 Ratings

    Proposal Management

    N/A
    0 Ratings
    3.5
    35%
    10 Ratings

    Innovation Portfolio Management

    N/A
    0 Ratings
    4.3
    43%
    9 Ratings

    Product Master Data Management

    N/A
    0 Ratings
    4.6
    46%
    9 Ratings

    Vendor Portal

    N/A
    0 Ratings
    4.4
    44%
    11 Ratings

    Project Portfolio Management

    N/A
    0 Ratings
    4.2
    42%
    8 Ratings

    Attribute Ratings

    • Khoros Care (Formerly Spredfast + Lithium) is rated higher in 8 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, In-Person Training, Implementation Rating, Product Scalability
    • NetSuite ERP is rated higher in 2 areas: Availability, Online Training

    Likelihood to Recommend

    8.1

    Khoros Care (Formerly Spredfast + Lithium)

    81%
    68 Ratings
    7.0

    NetSuite ERP

    70%
    128 Ratings

    Likelihood to Renew

    8.3

    Khoros Care (Formerly Spredfast + Lithium)

    83%
    36 Ratings
    8.0

    NetSuite ERP

    80%
    33 Ratings

    Usability

    7.9

    Khoros Care (Formerly Spredfast + Lithium)

    79%
    7 Ratings
    7.5

    NetSuite ERP

    75%
    16 Ratings

    Availability

    9.0

    Khoros Care (Formerly Spredfast + Lithium)

    90%
    4 Ratings
    9.4

    NetSuite ERP

    94%
    26 Ratings

    Performance

    9.0

    Khoros Care (Formerly Spredfast + Lithium)

    90%
    4 Ratings
    7.7

    NetSuite ERP

    77%
    24 Ratings

    Support Rating

    6.9

    Khoros Care (Formerly Spredfast + Lithium)

    69%
    10 Ratings
    6.6

    NetSuite ERP

    66%
    31 Ratings

    In-Person Training

    9.0

    Khoros Care (Formerly Spredfast + Lithium)

    90%
    2 Ratings
    7.3

    NetSuite ERP

    73%
    2 Ratings

    Online Training

    7.3

    Khoros Care (Formerly Spredfast + Lithium)

    73%
    1 Rating
    7.8

    NetSuite ERP

    78%
    9 Ratings

    Implementation Rating

    8.3

    Khoros Care (Formerly Spredfast + Lithium)

    83%
    41 Ratings
    6.8

    NetSuite ERP

    68%
    27 Ratings

    Product Scalability

    8.6

    Khoros Care (Formerly Spredfast + Lithium)

    86%
    34 Ratings
    8.4

    NetSuite ERP

    84%
    5 Ratings

    Likelihood to Recommend

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care is great for quick responses on Facebook, Twitter, and Instagram, which are our three most used platforms. Based on what I have seen, it would be better to have a more in-depth review module that allows for better response capability. Right now, it seems that Khoros Care only allows us a bird's eye view of sentiment and issues, versus handling all responses across various review platforms.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
    Anonymous | TrustRadius Reviewer

    Pros

    Khoros Care (Formerly Spredfast + Lithium)

    • Manages and pulls in posts from communities, Facebook, and Twitter so we can address them in one place as opposed to logging into each site natively.
    • Khoros Care has great analytics. I like the customizable dashboards; we use them for weekly reports to upper management.
    • Khoros Care helps our social media manager manage and monitor our teams.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
    • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
    • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
    • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
    Mitchel Laman | TrustRadius Reviewer

    Cons

    Khoros Care (Formerly Spredfast + Lithium)

    • More options to customize the default templates for the smart views in analytics or the pre-made one for work queues and agents
    • Automated and customized exports from analytics without the need to use APIs
    • More granular priorities or prioritization methods (like a point system)
    • More metrics to prioritize conversations with, like answer speed of the author, time waited since last answer, custom attributes, etc.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
    • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
    • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
    Sonny Spencer, ACA | TrustRadius Reviewer

    Pricing Details

    Khoros Care (Formerly Spredfast + Lithium)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Khoros Care (Formerly Spredfast + Lithium) Editions & Modules

    Additional Pricing Details
    Pricing is variable based on the needs of the customer.

    NetSuite ERP

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per user per month

    NetSuite ERP Editions & Modules

    Edition
    Base License$9991
    Access Cost$992
    1. per month
    2. per user per month
    Additional Pricing Details

    Likelihood to Renew

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 8.3
    Based on 36 answers
    I don't see any reason why we would not renew. We have had a great overall experience, and other than some support concerns, everything has run smoothly. In addition to the platform, our experience with the bot has been really good. We average between 25-30% of our volume handled by the bot, while still maintaining easy-to-use offramps for customers.
    Kevin Perry | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 8.0
    Based on 33 answers
    I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
    Billy Barker | TrustRadius Reviewer

    Usability

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 7.9
    Based on 7 answers
    The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 7.5
    Based on 16 answers
    I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 9.0
    Based on 4 answers
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 9.4
    Based on 26 answers
    It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
    Anonymous | TrustRadius Reviewer

    Performance

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 9.0
    Based on 4 answers
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 7.7
    Based on 24 answers
    Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
    Pamela Roberts | TrustRadius Reviewer

    Support Rating

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 6.9
    Based on 10 answers
    Khoros [Care (Formerly Spredfast + Lithium)] has made several improvements to its support and engagement for clients. Response times have improved and the need to seek support has drastically reduced, highlighting the improvements in the experience to reduce customer pain.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 6.6
    Based on 31 answers
    The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
    Felix Garbuz | TrustRadius Reviewer

    In-Person Training

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 9.0
    Based on 2 answers
    The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 7.3
    Based on 2 answers
    I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
    Anonymous | TrustRadius Reviewer

    Online Training

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 7.3
    Based on 1 answer
    No answer on this topic is available.

    NetSuite ERP

    NetSuite ERP 7.8
    Based on 9 answers
    Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 8.3
    Based on 41 answers
    The implementation was very easy! They work diligently to ensure that everything that you want to monitor is put into one place eliminating the worry of missed interactions and as needs change the ability to edit what's being searched for is quick and easy to set up.
    Laurren Neal | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 6.8
    Based on 27 answers
    Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

    Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
    Rob Gottschalk | TrustRadius Reviewer

    Alternatives Considered

    Khoros Care (Formerly Spredfast + Lithium)

    We previously used Hootsuite. Hootsuite was very clunky for Customer Service, and oftentimes it would end up that agents would accidentally step over each other, send out multiple responses, or struggle to identify posts to work. Hootsuite was more intended for marketing and struggled at times with response. However, Khoros Care is a good balance of both, and also has tools specific to marketing versus customer service. Additionally, Khoros now has far more platforms than we previously had in Hootsuite.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
    Chris Snelling, CFA | TrustRadius Reviewer

    Scalability

    Khoros Care (Formerly Spredfast + Lithium)

    Khoros Care (Formerly Spredfast + Lithium) 8.6
    Based on 34 answers
    I see the Khoros team bringing on new employees and different expertise as their platform grows to more brands. They are dedicated to ensure they are growing with their customers and building new products to fulfill the needs of their customers request
    Bill Gerth | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 8.4
    Based on 5 answers
    We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
    Aaron Kleinhandler | TrustRadius Reviewer

    Return on Investment

    Khoros Care (Formerly Spredfast + Lithium)

    • Less overheads due to automated features in the tool.
    • Stopped using external survey tools and used care CSAT surveys, this resulted in cost-cutting.
    • Saving time by responding to customers quicker.
    • Ability to manage different channels in one platform and unified reporting.
    Mercia Mnisi | TrustRadius Reviewer

    NetSuite ERP

    • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
    • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
    • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
    Joshua Henke | TrustRadius Reviewer

    Screenshots

    NetSuite ERP

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