165 Ratings
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Score 7.3 out of 100
89 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

Magento Open Source

Magento Open Source is well suited for small or medium-sized businesses who don't have a lot of money or time to start their online store. If our web design client can select a specific pre-made template beforehand, and they do not want a ton of complex or extremely specific functionalities, then we suggest Magento Open Source to the client. If the client is a large retailer wanting very specific features, then OpenCart or complete custom code might be a better choice.
.Kim Murphy | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Commerce, part of Adobe Commerce Cloud
7.3
Magento Open Source
7.3
Product catalog & listings
Magento Commerce, part of Adobe Commerce Cloud
7.5
Magento Open Source
7.7
Product management
Magento Commerce, part of Adobe Commerce Cloud
7.8
Magento Open Source
7.0
Bulk product upload
Magento Commerce, part of Adobe Commerce Cloud
7.2
Magento Open Source
7.4
Branding
Magento Commerce, part of Adobe Commerce Cloud
6.4
Magento Open Source
7.9
Mobile storefront
Magento Commerce, part of Adobe Commerce Cloud
7.6
Magento Open Source
7.1
Product variations
Magento Commerce, part of Adobe Commerce Cloud
7.8
Magento Open Source
8.4
Website integration
Magento Commerce, part of Adobe Commerce Cloud
6.9
Magento Open Source
8.4
Visual customization
Magento Commerce, part of Adobe Commerce Cloud
7.6
Magento Open Source
6.5
CMS
Magento Commerce, part of Adobe Commerce Cloud
7.1
Magento Open Source
5.4

Online Shopping Cart

Magento Commerce, part of Adobe Commerce Cloud
5.9
Magento Open Source
7.6
Abandoned cart recovery
Magento Commerce, part of Adobe Commerce Cloud
5.7
Magento Open Source
7.4
Checkout user experience
Magento Commerce, part of Adobe Commerce Cloud
6.2
Magento Open Source
7.9

Online Payment System

Magento Commerce, part of Adobe Commerce Cloud
6.9
Magento Open Source
8.2
eCommerce security
Magento Commerce, part of Adobe Commerce Cloud
6.9
Magento Open Source
8.2

eCommerce Marketing

Magento Commerce, part of Adobe Commerce Cloud
6.2
Magento Open Source
7.5
Promotions & discounts
Magento Commerce, part of Adobe Commerce Cloud
5.9
Magento Open Source
7.7
Personalized recommendations
Magento Commerce, part of Adobe Commerce Cloud
5.1
Magento Open Source
6.8
SEO
Magento Commerce, part of Adobe Commerce Cloud
7.5
Magento Open Source
8.1

eCommerce Business Management

Magento Commerce, part of Adobe Commerce Cloud
7.5
Magento Open Source
7.8
Multi-site management
Magento Commerce, part of Adobe Commerce Cloud
8.2
Magento Open Source
7.1
Order processing
Magento Commerce, part of Adobe Commerce Cloud
7.4
Magento Open Source
8.0
Inventory management
Magento Commerce, part of Adobe Commerce Cloud
7.3
Magento Open Source
7.8
Shipping
Magento Commerce, part of Adobe Commerce Cloud
6.9
Magento Open Source
8.4
Custom functionality
Magento Commerce, part of Adobe Commerce Cloud
7.9
Magento Open Source
7.7

Pros

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

Magento Open Source

  • Magento 2 CE has a very robust document workflow which mirrors most mid-large ERP systems. There's a "papertrail" which mimics your business processes, and each part of the process is exposed to the API which makes for some great integration potential.
  • Magento 2 CE is also great for tracking customer history, saves a record for each and allows you to understand customer interests better.
  • Magento 2 CE is highly expandable, with a full marketplace of free and premium modules that should accomplish some pretty niche sales or service goals.
Brendon Brown | TrustRadius Reviewer

Cons

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

Magento Open Source

  • Not the simplest of solutions to use or maintain from an end-user perspective
  • Other platforms are better with regards to SEO in our experience
  • Fairly sluggish and slow compared to other platforms without the correct server specification and performance optimization work.
David Bryan | TrustRadius Reviewer

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Magento Open Source

Magento Open Source 10.0
Based on 1 answer
It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
Bret Williams | TrustRadius Reviewer

Usability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Support Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Online Training

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Alternatives Considered

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

Magento Open Source

Magento is hands down better than any hosted platform (i.e., BC), but only if you have a good development team. Hosted platforms are very limiting as to what you can accomplish "outside the box." Magento is much better than WooCommerce in its user friendliness and its feature set.
Lynn Thames | TrustRadius Reviewer

Return on Investment

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

Magento Open Source

  • It definitely let us start with a decent store and scale from 0 to 15,000 products without many performance issues. But that comes with a cost: we were unable to change the design of the checkout, SEO was poor, and adding banners or more store-related things was very time consuming.
  • Debugging is hard and you will break your head with some errors that break your store, and you don't know how to solve them. This was one of the reasons why we left it.
Santiago Valdés | TrustRadius Reviewer

Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Magento Open Source

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud
7.6
Magento Open Source
6.9

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud
9.8
Magento Open Source
10.0

Usability

Magento Commerce, part of Adobe Commerce Cloud
9.0
Magento Open Source

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud
10.0
Magento Open Source

Performance

Magento Commerce, part of Adobe Commerce Cloud
9.0
Magento Open Source

Support Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Magento Open Source

Online Training

Magento Commerce, part of Adobe Commerce Cloud
8.0
Magento Open Source

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Magento Open Source

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