Microsoft Teams vs SAP Jam | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 2620 reviews and ratings

Score 9.5 out of 10

Based on 5 reviews and ratings

Feature Rating Comparison

Microsoft Teams

SAP Jam

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Microsoft Teams

SAP Jam

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Microsoft Teams

SAP Jam

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.

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Chris Gomez, SPHR

Director of Product Marketing

Passare, Inc.Insurance, 201-500 employees

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Managing members with the communities is easy (including inviting them to join).
Publishing and editing content is easy with the platform.
The interface is easy to use and navigate.

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Cons

File Storage is a little clunky for new users, there was a learning curve in understanding the difference between Channels, Teams, Files, and where to communicate. The UI could be improved.
The connection of the file storage with Sharepoint gets tricky, where if we edit a certain file in one location, either it sometimes mirrors the action on the other platform, but sometimes it doesn't. It created a lot of issues.

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Verified User

Professional in Marketing

Glass, Ceramics & Concrete Company, 10,001+ employees

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Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
Analytics on engagement aren't great.

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Likelihood to Renew

Microsoft Teams 10.0

Based on 5 answers

Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product

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Co-founder, Managing Director

PrograMetrixMarketing & Advertising, 11-50 employees

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SAP Jam 4.0

Based on 1 answer

We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

View all 1 answers on this topic

Usability

Microsoft Teams 7.0

Based on 28 answers

While the overall offer of Microsoft Teams is compelling, the whole organisation and UI has quite some confusing edges. There is a mixture of desktop apps, web apps and web apps displayed inside the desktop apps. Moreover, the CPU usage of some of the Microsoft Teams components are dreadful (e.g., OneDrive for Business is the highest CPU-consumer, even above 3D and video software). Somehow, the mixture of development approaches does not provide a really coherent view. As Microsoft Teams also incorporates the Planner, OneDrive, OneNote and Sharepoint toolsets, it doen't help that they all have different interfaces and that navigation between them is confusing. Files in OneDrive, versus Sharepoint online versus files inside a team files folder seem to be disjunct. Opening a Word file from the locally synced OneDrive does not present the same syncing experience as opening the same file via Microsoft Teams into the Desktop app. And occasional sync problems don't help either. That said, collaboratively editing MS Office files has improved a lot and is (almost) comparable to collaboratively editing Google documents. Almost.

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Stefan Boeykens

sr. BIM Manager

D-studioConstruction, 11-50 employees

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SAP Jam 5.0

Based on 1 answer

It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Support Rating

Microsoft Teams 7.3

Based on 126 answers

Microsoft customer support is great, although it can be a bit of a hassle getting to a representative. Also, I have not had issues with Teams to have to give Microsoft a call, so that is positive! Microsoft also has great knowledge-based articles for information on tasks and how-tos on Teams.

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Verified User

Technician in Information Technology

Construction Company, 51-200 employees

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SAP Jam 2.0

Based on 2 answers

We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Alternatives Considered

Microsoft Teams are very straightforward, user-friendly and so easy to use. What's good about using this is that we don't need to have any training, just have an account and everyone can easily navigate and explore the features. It's very secure which helps us to share important files with each other. Calling and chatting have never been easy.

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Verified User

Team Lead in Customer Service

Consumer Services Company, 51-200 employees

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We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Return on Investment

I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 10,001+ employees

View all 207 answers on this topic

Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Microsoft Teams Editions & Modules

Edition

Free	$0.00¹
Microsoft 365 Business Basic	$5.00¹
Microsoft 365 Business Standard	$12.50¹
Office 365 E3	$20.00¹

per user/per month

Additional Pricing Details

Discounts are available for non profit organizations.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SAP Jam Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Microsoft Teams

SAP Jam

Microsoft Teams

SAP Jam

Microsoft Teams

SAP Jam

Microsoft Teams

SAP Jam

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