What users are saying about
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Top Rated
2620 Ratings
5 Ratings

Microsoft Teams

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Top Rated
2620 Ratings
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Score 8.1 out of 100
5 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Microsoft Teams

Microsoft Teams is a great communication and planning tool that is easy to implement across broad groups both internally and with outside participants. When fully implemented, Microsoft Teams can be a great efficiency aid and can promote more frequent communication both with internal groups and with teams comprised of inside members as well as outside vendors and consultants.
Loren Piel | TrustRadius Reviewer

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Microsoft Teams
8.0
SAP Jam
6.5
Task Management
Microsoft Teams
8.1
SAP Jam
Gantt Charts
Microsoft Teams
7.5
SAP Jam
Scheduling
Microsoft Teams
8.5
SAP Jam
Workflow Automation
Microsoft Teams
7.7
SAP Jam
Mobile Access
Microsoft Teams
8.9
SAP Jam
5.0
Search
Microsoft Teams
7.8
SAP Jam
8.0
Visual planning tools
Microsoft Teams
7.4
SAP Jam

Communication

Microsoft Teams
8.3
SAP Jam
8.0
Chat
Microsoft Teams
9.0
SAP Jam
9.0
Notifications
Microsoft Teams
8.5
SAP Jam
9.0
Discussions
Microsoft Teams
8.9
SAP Jam
10.0
Surveys
Microsoft Teams
7.9
SAP Jam
6.0
Internal knowledgebase
Microsoft Teams
7.7
SAP Jam
6.0
Integrates with GoToMeeting
Microsoft Teams
7.9
SAP Jam
Integrates with Gmail and Google Hangouts
Microsoft Teams
7.6
SAP Jam
Integrates with Outlook
Microsoft Teams
9.2
SAP Jam

File Sharing & Management

Microsoft Teams
8.5
SAP Jam
8.3
Versioning
Microsoft Teams
8.5
SAP Jam
8.0
Video files
Microsoft Teams
8.5
SAP Jam
7.0
Audio files
Microsoft Teams
8.4
SAP Jam
7.0
Document collaboration
Microsoft Teams
8.6
SAP Jam
8.0
Access control
Microsoft Teams
8.5
SAP Jam
10.0
Advanced security features
Microsoft Teams
8.6
SAP Jam
10.0
Integrates with Google Drive
Microsoft Teams
8.1
SAP Jam
Device sync
Microsoft Teams
8.6
SAP Jam

Pros

Microsoft Teams

  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Chris Gomez, SPHR | TrustRadius Reviewer

SAP Jam

  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
Anonymous | TrustRadius Reviewer

Cons

Microsoft Teams

  • File Storage is a little clunky for new users, there was a learning curve in understanding the difference between Channels, Teams, Files, and where to communicate. The UI could be improved.
  • The connection of the file storage with Sharepoint gets tricky, where if we edit a certain file in one location, either it sometimes mirrors the action on the other platform, but sometimes it doesn't. It created a lot of issues.
Anonymous | TrustRadius Reviewer

SAP Jam

  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Microsoft Teams

Microsoft Teams 10.0
Based on 5 answers
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Phil Parrish | TrustRadius Reviewer

SAP Jam

SAP Jam 4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
Anonymous | TrustRadius Reviewer

Usability

Microsoft Teams

Microsoft Teams 7.0
Based on 28 answers
While the overall offer of Microsoft Teams is compelling, the whole organisation and UI has quite some confusing edges. There is a mixture of desktop apps, web apps and web apps displayed inside the desktop apps. Moreover, the CPU usage of some of the Microsoft Teams components are dreadful (e.g., OneDrive for Business is the highest CPU-consumer, even above 3D and video software). Somehow, the mixture of development approaches does not provide a really coherent view. As Microsoft Teams also incorporates the Planner, OneDrive, OneNote and Sharepoint toolsets, it doen't help that they all have different interfaces and that navigation between them is confusing. Files in OneDrive, versus Sharepoint online versus files inside a team files folder seem to be disjunct. Opening a Word file from the locally synced OneDrive does not present the same syncing experience as opening the same file via Microsoft Teams into the Desktop app. And occasional sync problems don't help either. That said, collaboratively editing MS Office files has improved a lot and is (almost) comparable to collaboratively editing Google documents. Almost.
Stefan Boeykens | TrustRadius Reviewer

SAP Jam

SAP Jam 5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
Anonymous | TrustRadius Reviewer

Support Rating

Microsoft Teams

Microsoft Teams 7.3
Based on 126 answers
Microsoft customer support is great, although it can be a bit of a hassle getting to a representative. Also, I have not had issues with Teams to have to give Microsoft a call, so that is positive! Microsoft also has great knowledge-based articles for information on tasks and how-tos on Teams.
Anonymous | TrustRadius Reviewer

SAP Jam

SAP Jam 2.0
Based on 2 answers
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Microsoft Teams

Microsoft Teams are very straightforward, user-friendly and so easy to use. What's good about using this is that we don't need to have any training, just have an account and everyone can easily navigate and explore the features. It's very secure which helps us to share important files with each other. Calling and chatting have never been easy.
Anonymous | TrustRadius Reviewer

SAP Jam

We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
Anonymous | TrustRadius Reviewer

Return on Investment

Microsoft Teams

  • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
  • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
  • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
Anonymous | TrustRadius Reviewer

SAP Jam

  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
Anonymous | TrustRadius Reviewer

Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

SAP Jam

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Jam Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Teams
8.5
SAP Jam
5.0

Likelihood to Renew

Microsoft Teams
10.0
SAP Jam
4.0

Usability

Microsoft Teams
7.0
SAP Jam
5.0

Support Rating

Microsoft Teams
7.3
SAP Jam
2.0

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