What users are saying about
181 Ratings
8 Ratings
181 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Attribute Ratings

  • Paligo is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

7.6

MindTouch

76%
110 Ratings
9.4

Paligo

94%
7 Ratings

Likelihood to Renew

8.8

MindTouch

88%
18 Ratings
10.0

Paligo

100%
2 Ratings

Usability

7.5

MindTouch

75%
29 Ratings
8.0

Paligo

80%
1 Rating

Performance

8.0

MindTouch

80%
20 Ratings

Paligo

N/A
0 Ratings

Support Rating

7.8

MindTouch

78%
62 Ratings
9.9

Paligo

99%
4 Ratings

Online Training

8.8

MindTouch

88%
5 Ratings

Paligo

N/A
0 Ratings

Implementation Rating

7.7

MindTouch

77%
20 Ratings

Paligo

N/A
0 Ratings

Product Scalability

1.4

MindTouch

14%
3 Ratings

Paligo

N/A
0 Ratings

Likelihood to Recommend

MindTouch

If a company doesn't want to make their knowledge base public-facing, you lose a lot of the value of using MindTouch in a closed environment. MindTouch is not ideal for extremely structured content management scenarios that are strong DITA advocates. Companies that require localization might not be good fits either.
Anonymous | TrustRadius Reviewer

Paligo

If you're looking for a cloud-based CCMS that focuses on the authoring experience, Paligo is a great choice. With some basic experience and a bit of training, most tech writers can have a customized output up and running in days, not weeks. Conversely, if you don't want to tinker with CSS to develop a look and feel you want or need content reuse at the lowest possible level, Paligo may not quite fit your needs. One thing I will add is that as a new user, and one who regularly pushes the boundaries of what Paligo's designed to do, I've found the customer support to be absolutely top-notch. I'm always able to work alongside support to figure out a solution to my problem—and am nearly always able to accomplish what I set out to accomplish.
Anonymous | TrustRadius Reviewer

Pros

MindTouch

  • MindTouch helps to easily organize our help articles to ensure that our end user is receiving the proper information.
  • The MindTouch platform is extremely easy to navigate which reduces the turnaround time for our team to publish new material.
  • The editor tools supplied through MindTouch make styling our documentation a breeze.
  • The contextual help tool allows our customers to consume documentation based on the page they are viewing in our platform.
Anonymous | TrustRadius Reviewer

Paligo

  • Single-source quickly and well out of the box.
  • Attributes in the content for conditional publishing.
  • Quick previews with publishing and variable settings, for efficient debugging.
  • Responsive expert support.
  • Extensive integrations.
  • Re-use features for consistency among writers.
  • Review features.
  • Translation features.
Rochelle Fisher | TrustRadius Reviewer

Cons

MindTouch

  • When we do have a support issue, we frequently need to go through multiple people, contacts, ways of explaining things, etc,. before someone on their end actually understands our problem. It's rare that the first person we talk to understands the big picture or appreciates our use case.
  • The draft functionality is a promising start but lacks some key features that cause us regular frustration. For example, you can only create one draft of a page at a time. This is fine if changes come to you in perfect sequential order, but it makes it impossible for us to update a live page while a draft exists. More specifically, if we're working on updating content on a page for a new feature being released next month, but then we notice a typo today, we can't fix the typo in production without first deleting the draft or doing some hacky workaround of temporarily copying/pasting the source HTML of the draft page and saving it someplace else.
  • Existence of, or integration with, true source control would be a huge win, but it's something currently lacking in the product. MindTouch's content reuse feature is helpful in the right situations, but it's not robust enough to scale well for lots of content.
  • Version history of page changes is not 100% reliable. Sometimes items don't show up at all or there is a delay before the diff is visible. Also, creating a draft does not register at all in the page version history.
  • In-site search is poor, unless you know the *exact* title of what you're looking for. We tell our customers to use Google, not the MindTouch search. Google is excellent at searching our MindTouch site.
Anonymous | TrustRadius Reviewer

Paligo

  • The learning curve is a bit steep, especially for anyone who's never worked in a true content authoring tool before. It takes a bit of work to move from a Word atmosphere to Paligo, but the training sessions address all of those issues and more.
  • I wish there were more focused formatting tools. At this point, I don't know how to change the text color or format my output beyond the legacy defaults I inherited when I started this job. My fellow writers and I still sometimes struggle with putting things where we want them to go simply because they aren't the right field type at that location.
Monica White | TrustRadius Reviewer

Pricing Details

MindTouch

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Paligo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

MindTouch

MindTouch 8.8
Based on 18 answers
We've put lots and lots of content into the MindTouch system, of course, so that makes it harder to opt out, but we're also very pleased with their rate of development and weekly pushing of improvements, as well as their response and solutions to our questions and input All in all, a winning combination.
Olav Andreas Frenning | TrustRadius Reviewer

Paligo

Paligo 10.0
Based on 2 answers
Paligo single-sources beautifully. Allows for customization. Has the best translation features. Has the best support services.
Rochelle Fisher | TrustRadius Reviewer

Usability

MindTouch

MindTouch 7.5
Based on 29 answers
The site is responsive across multiple devices and screens. It has a clear path to contact support. The articles are searchable. Site users do have trouble navigating the site and finding what they need. That may be due to the architecture of the site, but it'd be nice if MindTouch offered more solutions are this. Our content is organized by product line. And many of those product lines have overlapping training content, so we have extensive duplicate content.
Kristen Kiley | TrustRadius Reviewer

Paligo

Paligo 8.0
Based on 1 answer
I'm glad that it's cloud-based, so I can access it from home or work. But I do wish it were a little more intuitive on the front end for new users; the alt key is more useful than the ctrl key, initial layout is confusing until you learn the depth of the tools, and you really do have to take the $400 training in order to truly understand how to use the product. I don't know what my company pays for access to the software, but I know it's something.
Monica White | TrustRadius Reviewer

Performance

MindTouch

MindTouch 8.0
Based on 20 answers
MindTouch is a hosted site, so as a heavy user there are times when I notice that pages are slow to load, or something happens like Amazon Web Services crashing the entire east coast for a few hours, that you do notice even if it isn't actually the fault of the MT tool itself. It's the risk of using a hosted tool, but the benefits are pretty amazing and outweigh these performance issues.
Anonymous | TrustRadius Reviewer

Paligo

No score
No answers yet
No answers on this topic

Support Rating

MindTouch

MindTouch 7.8
Based on 62 answers
It's good. Pretty solid. We got a lot of input to get up and running, but did a lot of the setup and customization work ourselves, because of our high standards. We've gotten good response and results on specific projects related to customization and our CSM is also pretty responsive.Overall, I think that the jobs of CSMs and support folks would be easier if the product weren't wonky in some ways. They seem to have to do more "workarounds" for basic functionality that should just work out of the box
Anonymous | TrustRadius Reviewer

Paligo

Paligo 9.9
Based on 4 answers
The support is quick, the team very knowledgeable and invested in my success. The only reason I didn't give it a 10 is because there is no chat support (yet). But, so far, the responses have been quick enough that hasn't been an issue
Sarah Holdgrafer | TrustRadius Reviewer

Online Training

MindTouch

MindTouch 8.8
Based on 5 answers
Written documentation and videos are very good and have helped on numerous occasions when I've had to look up how to accomplish a certain task. The reason I have not given a full score is mainly because there have been some inaccuracies in the documentation because updates to the MindTouch framework have slightly changed the way things work. But this is usually the same type of challenges I face when making documentation for the software solution we develop. So all in all I'm very satisfied with both the personal webinars and the online documentation MindTouch provides for their service.
Olav Andreas Frenning | TrustRadius Reviewer

Paligo

No score
No answers yet
No answers on this topic

Implementation Rating

MindTouch

MindTouch 7.7
Based on 20 answers
Just know that there is so much more involved than adding your content. There are so many pieces to launching your site -- especially if you are moving from another platform. If you are not a person who typically works in the "website" realm, do your homework, ask your web people, engineers, etc., because there's a lot to do that you won't know about until you are unexpectedly smacked in the face with it. Learn from my mistakes! We are very happy now, but it was a long road getting to launch day for us
Lisa Fontaine | TrustRadius Reviewer

Paligo

No score
No answers yet
No answers on this topic

Alternatives Considered

MindTouch

I will be brief. DealerTeam is built upon Salesforce and we try to support native apps. We used Desk.com first for basic Help Ticket management. The product did not satisfy how our customers were looking for information. We upgraded to Service Cloud with Knowledge Base and spent one year writing content and developing our support agency. Again, our customers were upset about submitting help tickets and waiting for answers. They wanted access to self-help while working with a customer. Today we continue to use Service Cloud with MindTouch integration and have found complete success. There is simply no other solution I know of that is a flexible and easy to use as MindTouch when it come to providing customer success and product support
Travis Sousa | TrustRadius Reviewer

Paligo

Paligo is the only structured authoring tool that natively publishes to Zendesk. My team is forced to publish to Zendesk, so this was easy.
Paul LaBarbera | TrustRadius Reviewer

Scalability

MindTouch

MindTouch 1.4
Based on 3 answers
We tried to migrate to MindTouch for 5 months and failed, remained with Zendesk
Ziv Peled | TrustRadius Reviewer

Paligo

No score
No answers yet
No answers on this topic

Return on Investment

MindTouch

  • Our operational efficiently has improved significantly. Prior to Mindtouch, we managing duplicate content in two separate authoring solutions. Delivering content predictably and consistently was difficult and stressful for writers. In Mindtouch, we were able to optimize our content (remove redundancies) giving us more time to test, review, and improve content quality.
  • Traffic to our knowledge center is increasing monthly.
  • Internally, SMEs and customer-facing teams are recognizing the value Mindtouch brings through self-service knowledge. These SMEs want to contribute more to content, either as contributing writers or collaborators with tech writers.
Carol Menzigian | TrustRadius Reviewer

Paligo

  • Paligo allowed us to pivot our docs strategy and recreate our entire docs set (approx. 60k words) in a couple of months
  • Our users have complimented us on the ease of use and structure of our output
Anonymous | TrustRadius Reviewer

Screenshots

Add comparison