New Relic vs SolarWinds Papertrail | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 207 reviews and ratings

Score 9.3 out of 10

Based on 19 reviews and ratings

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Pros

The New Relic agent does a great job of monitoring and profiling an application.
The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.

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Verified User

Director in Information Technology

Financial Services Company, 1001-5000 employees

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Free configuration on how Papertrail will alert you
Easy to setup with your server/application
Very intuitive and easy to use
Fair pricing policy/plan

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Verified User

Engineer in Information Technology

Professional Training & Coaching Company, 11-50 employees

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Cons

Sometimes we can't drill down deep enough on errors or traces.
Inter communication paths are not obvious (stack) though service maps are helpful at times.
I often feel like it's not really built for cloud monitoring and microservices.
There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.

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Verified User

Engineer in Engineering

E-Learning Company, 201-500 employees

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We were not provided any "canned" searches to begin our evaluation with.
Other competing products have a set of "canned" searches to get you started quickly.

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Information Technology Manager

Hampden TownshipGovernment Administration, 51-200 employees

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Likelihood to Renew

New Relic 7.3

Based on 9 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

New Relic 7.7

Based on 4 answers

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

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Verified User

Professional in Engineering

E-Learning Company, 501-1000 employees

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SolarWinds Papertrail 9.1

Based on 1 answer

It's extremely easy to use. I and new colleagues have never had any issues configuring this tool or setting it up, it works almost out of the box with very simple instructions to follow to configure it to our own environment. I would highly recommend it on that ability alone.

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Verified User

Engineer in Information Technology

Computer Software Company, 10,001+ employees

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Reliability and Availability

New Relic 10.0

Based on 2 answers

we have never had any down time issues!!!

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Performance

New Relic 8.0

Based on 2 answers

there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Support Rating

New Relic 8.0

Based on 6 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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SolarWinds Papertrail 9.1

Based on 1 answer

I honestly have never had the need to use the support team, as we have not run into any issues so far. If we did however, judging from how the tool itself works, I don't doubt that the team would provide excellent support for any issues that we may possibly run into.

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Verified User

Engineer in Information Technology

Computer Software Company, 10,001+ employees

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Implementation Rating

New Relic 8.5

Based on 8 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

New Relic has a lot of benefits comparing to other solutions.The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.Great APM integration, easy and simple, which our developing teams love.And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.

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Verified User

Team Lead in Engineering

Banking Company, 1001-5000 employees

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We have used other services such as Coralogix before but love SolarWinds Papertrail for its ease of use and not-too-bloated features. This also makes our engineers and other staff use it more often.

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Verified User

C-Level Executive in Engineering

Computer Networking Company, 1-10 employees

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Scalability

New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.

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Verified User

Engineer in Information Technology

Retail Company, 10,001+ employees

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I think it is a good ROI, as it has helped us in fixing issues with our applications in many instances.

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Verified User

C-Level Executive in Research & Development

Internet Company, 51-200 employees

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Screenshots

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See All (3) SolarWinds Papertrail Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

New Relic Editions & Modules

Edition

Standard	$99¹
Pro	Contact sales team
Enterprise	Contact sales team
Telemetry Data Platform	0.25³
Proactive Detection	0.25⁴
Incident Intelligence	0.50⁵

per user
per GB
per million app transactions
per incident

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SolarWinds Papertrail Editions & Modules

—

Additional Pricing Details

—

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