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Top Rated
2562 Ratings
44 Ratings
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Score 7.2 out of 100

Salesforce

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Top Rated
2562 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
Russell Glitman | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Salesforce
Product catalog & listings
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Salesforce
Product management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.8
Salesforce
Bulk product upload
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
Salesforce
Branding
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
Salesforce
Mobile storefront
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce
Product variations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Salesforce
Website integration
Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.6
Salesforce
Visual customization
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Salesforce
CMS
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
Salesforce

Online Shopping Cart

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
Salesforce
Abandoned cart recovery
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce
Checkout user experience
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Salesforce

Online Payment System

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce
eCommerce security
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce

eCommerce Marketing

Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.9
Salesforce
Promotions & discounts
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Salesforce
Personalized recommendations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Salesforce
SEO
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.6
Salesforce

eCommerce Business Management

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Salesforce
Multi-site management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce
Order processing
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce
Inventory management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Salesforce
Shipping
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Salesforce
Custom functionality
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.7
Salesforce

Sales Force Automation

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.3
Customer data management / contact management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
9.1
Workflow management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.1
Territory management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.1
Opportunity management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.3
Contract management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.3
Quote & order management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
7.7
Interaction tracking
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.6
Channel / partner relationship management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.0

Customer Service & Support

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.5
Case management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
9.0
Call center management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.4
Help desk management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.3

Marketing Automation

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.2
Lead management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.3
Email marketing
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.1

CRM Project Management

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.0
Task management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.4
Billing and invoicing management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
6.7
Reporting
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.8

CRM Reporting & Analytics

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.8
Forecasting
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.5
Pipeline visualization
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.9
Customizable reports
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
9.1

Customization

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.7
Custom fields
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.7
Custom objects
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.8
Scripting environment
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.3
API for custom integration
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.8

Security

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.9
Single sign-on capability
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.8
Role-based user permissions
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.9

Social CRM

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.2
Social data
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.2
Social engagement
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.1

Integrations with 3rd-party Software

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.3
Marketing automation
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.5
Compensation management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.2

Platform

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.0
Mobile access
Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
8.0

Pros

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
Heiko Mock | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
Anonymous | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce (formerly Oracle Commerce Cloud) 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

Oracle CX Commerce (formerly Oracle Commerce Cloud)

We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.
Michael Weissberg | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Commerce (formerly Oracle Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
Salesforce
8.5

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.1
Salesforce
10.0

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
7.5

Reliability and Availability

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
9.8

Performance

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
9.0

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
6.0

In-Person Training

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
7.9

Online Training

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
9.1

Implementation Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
9.4

Scalability

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Salesforce
10.0

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